Citibank

The lady teller is not nice at all. I called earlier to get new $ 100 bill because i will be traveling, the guy that answered the phone was nice and helpful, but when i got there, a rude lady teller was telling me they don’t have the bill i requested. The nice guy jumped in and helped but she doesn’t looked happy. I ended up getting bot so new bills that i exchange at another citibank branch. Seems like she doesn’t like her job, doesn’t like to help people, and doesn’t like people. I always applaud citibank for excellent customer service, except this one branch :(

As generations of restless, squirming children are well aware, going to the bank is one of dullest errands on planet Earth. We all know this. So why isn’t everyone doing their part to get in and out as quickly as possible? Why, at this particular location, did a line of 5 people take almost 40 minutes to get through?
It must have something to do with the fact that every single customer there appeared to be doing some sort of complex financial transaction at the window. There was an inappropriately cheerful woman with three manila envelopes overstuffed with paperwork, an elderly man who was half-​deaf and demanded the teller recite his ENTIRE bank statement to him aloud, in full hearing of the entire line, and the woman cashing 13 out-​of-​state checks at a bank she did not carry an account with.
For the love of God, people. Please. Bank tellers are not your CPAs or financial advisors. Nor is the line filled with patient family members, more than willing to stand there for an eternity while you figure out the tax ramifications of countless ill-​advised financial decisions. There ARE people to help you with these tasks. They are NOT located beneath the massive hanging sign that says «Everyday Transactions» and clearly lists what those are. Hint: drawing up a will, doing your taxes, and writing the Great American Novel are not among them.