Verizon Wireless

I’m really quite irritated with this place already, and I never even stepped foot inside.
I had a simple question about screens, so I called this place since I purchased my phone from a Verizon store. Never once was I able to speak to an actual person – it kept bringing up menus to further narrow down my inquiry. I tried at least five times to speak to an actual person, since my question wasn’t included in the menus, and just kept getting the robotic voice giving me more options. VERY IRRITATING. I understand specifying the nature of the question so it’s easier to direct, but after choosing option after option I just want to talk to someone. I feel like an old lady– «human contact is dwindling, robots are replacing us» but now I understand how frustrating it is when you have a simple question that can be answered better by an actual person, but you keep getting a machine.

ONE STAR –Last week I went in and asked Wayne why I should buy an iphone there and pay $ 750 when I could buy one for $ 299 at Best Buy. He said that Verizon would cut my line fee in half, so the actual change in my bill would be just $ 11. Sounded reasonable to me so, I went ahead and bought the phone. He did not check my current bill. If he had, he would have seen that I was already only paying $ 20/​Month for my line access fee. Bottom line, according to the Verizon email I subsequently received I would be paying over $ 40 more per month. In addition, he did not know much about iPhones and gave me instructions (which I wrote down) on how to restore all my stuff to the new phone when I got home and was on wi-​fi. That didn’t work and I spent over an hour on the phone with Apple trying to figure it out.
FOUR STAR –Today I went back to the store feeling really taken advantage of and seething. Wayne was not there, but Japeth offered to help me. I explained the reason I was so upset. What I learned from him was that when you buy a phone with a 24 month contract (as at Best Buy) your line access charge goes up to $ 40/​month. Technically, Wayne was correct, but he mislead me about my monthly bill. When all is said and done, an iPhone 6s 64 costs $ 750 and there is no getting around it.
Japeth was extremely helpful and patient. He suggested that I make some changes that would lower my bill and showed me how to cut down on data usage on my phone. I’ll stick with him from now on. I guess he’s a good salesman. He calmed me down and kept me from returning the phone. Of course that would have cost $ 35 for the restocking fee — another nugget of information Wayne failed to share with me.

I absolutely hate this store… I hate the employees that work here and the management is horrible. Verizon customer service experience behind the scenes isn’t even a 1 star either. After being a loyal Verizon customer for over 10 years I switched to at&t.

This review applies to Verizon as a whole, Verizon FIOS in particular, and not any one location.
Verizon LOVES cybercriminals!!!
They actually protect the identity of anyone who tries to hack your account! No joke! In an utterly indefensible move, contrary to industry standards, Verizon will not pursue, nor give out any information on IP addresses of those attempting to hack its customers!!! The exact quote from their fraud department rep., «We don’t do anything without a court order.» So if your some kid in your mamma’s basement, the PLA, a North Korean hacking squad or the Russian Mafia, hack away, Verizon won’t lift a finger to stop you from gaining access their customer’s personal information.
Verizon account holders receive email notices pertaining to «unusual activity», but when you try to actually do something proactive to secure your account, Verizon won’t help, but they do expect me to pay $$$ when the bill is due. REALLY!?! For all I know, it could be one of their own employees doing all this crap.
The public should be aware of this in light of the recent high profile, consumer data breaches. Verizon is directly responsible for the inevitable loss of it customer’s data due to its own utter negligence, and failure to follow even the most basic industry standards for securing customer data.
Credit card companies will inform you of the location of any fraudulent charges, credit agencies will tell you who has pulled your credit report, even Twitter will inform you if someone from abroad tries to access your account with the location of the offending IP address, but what does Verizon do? Lock out your account and send you a very non-​specific notice (which you can’t receive until you unlock said account). This places the consumer completely in the dark as to what or who has caused the account to be locked, rendering these notices completely impotent.
With the enormous number of customers whose personal information is at risk, Verizon should adopt a policy in line with other companies and provide the customer with the IP address of any unauthorized attempts to access their account to the account holder. Only then can the customer take appropriate action in assisting Verizon in maintaining the security of the account.

Came here yesterday. Waited 45min and just walked out. Either the reps move too slow here or they need more employees.
Came here today and there’s hardly anyone in the store. And they say it might be a 45min to a 1hr wait. And they close in like 30min.
It’s almost like they don’t want business. ???

To avoid any confusion, as stated in my original review, yes, I was eligible for an upgrade. I also purchased all the premium monthly add-​ons, such as insurance for all three lines, Verizon nav, etc. and carried these options long-​term. All one needs to do is read my review to get an overview of my history.
If there are any specific questions about my account that is not reflected in my post, feel free to contact me for additional information.

I would give zero stars if possible. Rude know-​it-​alls. Came in to pick up an online order. Big mistake. They just want to sell you things you don’t need to get commission. All I got was treated badly. I will NEVER go to this store again.

Good experience shopping here on Christmas Eve for the wife’s gift. No, I am not that bad of a last minute shopper … for various reasons my wife is still on her family’s cell plan, and we decided it would be easier to get her gift — the iPhone 5 — when we were up visiting them for Christmas.
The store was, as expected, busy, but we were greeted quickly and put into cue with an estimated 15 minute wait. I’ve gotten far worse wait times at a Verizon store on a Saturday, so if the held to that time, I thought, then that’s far better than expected on Christmas Eve. We decided to shop for accessories while waiting to save time, and time passed by quickly when we were called.
The service was A+. We discussed what we wanted, and the phone/​account transfer went smoothly. We discussed accessories, which led to a discussion of screen covers, which led to both me and another person in the party lamenting on how we did not like ours. We bought new ones and he offered to install them on not only the new phone but on our phones as well. And he is a pro at it … mine is perfect.
Overall, very positive experience at this Verizon Store. In fact, I can’t think of one that went smoother at any other location.