Our company is almost 3 hours south of Indianapolis. I called the company that we bought a$ 8,000.00 cutter from for service. After 3 days and still no Tech, I called the factory and was refered to Hiram J. Hash. Not only did they arrive the same day, they broke the entire machine down and replaced the clutch in less than 2 hours. The tech told me that they bill by the hour, and I was going to be billed for 2 hours and I had 35 minutes left, if I needeed work on anything else. I showed him an old shredder that was jammed and hadn’t been used in months. Not only did he remove the jam, he oiled it, showed me how to oil it, and now it sounds like new!