Rick’s Cleaners

My clothes came back with NEW stains. How can you take your clothes to a cleaner and get them back in worse condition than when you left them??? The staff is incredibly rude as well. We will never use this cleaner again & I would highly suggest that you avoid them.

For a discount dry cleaners, i have been pleased for the most part. Until today… Idalua (sp) was the most rude employee i have come across in a long time. I brought in a shirt for a redo. She told me she did not know how to code it and told me to come back another day when the manager was in. I told her that i live in dripping springs and only come in once a week. Her snark reply was «well i drive here every day from del valley». Excuse me… isn’t this your job??? I asked her to please call someone who would know how to code my redo since she did not know how. She did so reluctantly. Low and behold they walked her through the process… easy as pie. Her co worker Veronica was a polite as can be, and apologized for her coworkers ridiculously rude attitude.

If I could rate this cleaners at less than 1 star I would. Karen, the manager at the Bee Caves location, is absolutely rude, surly, and replys with anything that she thinks makes them look not responsible for the poor quality of their work. My linen blouse came back with black marks which were not there when I took it in to be cleaned. She claims they were there and they could not remove them. Unless I see they have a new manager I will no longer be using this cleaners.

As others have said, really a poor customer experience. Staff not friendly, even unfriendly at times. You pay before the service is rendered. Only somewhat satisfied with the result but that’s mediocre as well when compared to competitors like Reid’s. Would actually rather pay more and be a little more inconvenienced to get a better result, and support businesses that have staff who are friendly and enjoy being part of the community.

They lost a custom pair of pants of mine and I called several times trying to get a resolve. Karen was the manager and you could tell they were CYA’ing by saying there’s checks and balances were in play and there’s no way we could have ever lost the pants. She said she’d call me back and 4 weeks go by. I go back anyways (convenience) and brought this up to Karen and she stated that they don’t have the pants. Nothing was done about the situation and she failed to call me back to let me know. I guess she thought out of sight out of mind which that’s despicable, especially if you’re in a service industry.

Rick’s is so affordable and they do a great job! They seem to be open all the time but probably just all the times I’ve needed them.

After an initial gap in communications to resolve a lost item issue, I want to let everyone know that Ian, Director of Operations at Ricks Cleaners, absolutely came through for me. The issue was resolved, and I continue to be a satisfied, happy customer of Rick’s Cleaners. Just took quite a bit of laundry there again this morning, and will continue to use these guys as my «go to» cleaners. Thanks to the management staff & everyone involved. YEA!

I give it a two star because they do a pretty good job on the clothes. We have been using this location for a couple of years because of convenience and price but not sure we’ll go back. Their customer service is probably the worst I’ve ever experienced. It’s not just one person – it seems that everyone that works there hates their job and hates the customers. The last time I went in, after at least a minute of silence, she finally said, «what’s your last name». She retrieved the clothes, placed them on a rack and said «here you go». No «hello», no «thank you, no «have a nice day” – nothing.
Not sure how they stay in business…

You get what you pay for! This dry cleaners is the cheapest around, however, in 4 mos. they have lost 2 of my husbands shirts. So how much is it really costing me? Management has done nothing, beside accuse me that it is my error. «This just can not happen», well guess what, it has, and now twice! In addition, I have had to 2 other shirts redone since there where marks.

We have had excellent service at this Rick’s. Today, there was new manager. Along with my cleaning, I brought a sleevelss blouse that had a ruffled placket down the front and still had a tag saying «Rick’s». The ruffles on both sides had been starched and pressed to the inside, meaning they would overlay each other and were pressed exactly backwards. Yes, this blouse would have been laundered at the end of the last warm season, so possibly last late summer or early fall. It was hung in our off-​season closet and I only noticed this when I took the blouse out this past week. I asked that it be redone. First I was told it could only be done correctly if drycleaned, indicating that I must have asked for laundry (would that really be a valid excuse?) I said okay dry clean it; I never specify dry clean or laundry but leave that to the cleaners because I don’t know what works best. Then she said any problem must be brought in within 48 hours. I asked her to check with management and then go ahead. Then she said she is the manager and there were no exceptions to the stated policy. I said I could understand if a) there was any question that the blouse had been done incorrectly, b) it did not still retain the tag and had not been worn or c) we were not fairly regular customers. Then she said the tag was not the kind they use (does she know what tags they had last summer and fall?) We have only used this cleaners since ¹¹⁄₂₀₁₁. Then she said she was doing what she had been told to do. I agreed to pay for the dry cleaning and said I would air my view on Unilocal.My complaint is that this young woman unfairly refused to entertain that the circumstances might warrant an exception to the policy. First, she indicated that she, as manager, was authorized to make the decision; then indicated that she had no authority and must follow policy. The overall experience was negative as in not wanting to help or keep a customer over a very few dollars. I hope this will not be the norm.

I’ve had some issues at this cleaners, also. However, they have taken care of them. New person running it… Andoni…seems to care. No problems recently.

Two times now my brand new shirts new out of the pkg have come back with spots or a stain. The worst thing is that the management won’t even acknowledge that it’s their fault. Horrible customer service.

DO NOT GIVE THEM YOUR BUSINESS! Enter at the risk of your valuable clothing. A pair of my designer jeans were swapped out with a pair of nondescript black pants and the Customer Service person at Ricks will not honor my claim form which included all required documentation and was signed by the location manager. I have taken this issue all the way through the Better Business Bureau complaint system which only provides a forum for grievances not a resolution. I also have complained to the Southwest Drycleaners Association. I have never been treated so rudely and was accused by Ricks of trying to cheat them!