Riggio Auto Repair

David was super friendly and willing to help. After Riggio diagnosed my p0420 code, I ended up replacing one CAT in a dealer. However, there were still some readiness issues that the dealer was running out of ideas to pass the emission inspection. I gave David a call and he told me to drive by and he will have a look for me for free! During our conversation, he seems super knowledge about obd2 readiness. After he put a scanner on my car and everything was just magically working and got me a pass sticker! Although I saved some bucks by going to a dealer to repair, it took me a month and forced to drive 1k+ miles for the side-​efforts that introduced. Next time, I’ll rely on Raggio if I ever failed emission inspection again.

Went in for a State Inspection after reading all of the great reviews. And they were spot on. Fast service. Friendly. Many thanks!

When my beater «city car» died in Bedford on the 4^th of July, I figured I might as well have Kars 4 Kids come by and tow the car away… but my wife wanted an independent repair shop to take a look at it. I scheduled an appointment with Riggio and they correctly diagnosed the problem and promptly fixed it. I was very impressed with their customer service, their work, and I don’t feel they charged me any «out of towner» penalty… they gave an estimate that was reasonable and that ended up being the final price. I would definitely go back there without hesitation.

These guys were very friendly when I brought my car in to replace brake pads. They broke the bad news to me that I needed more repairs than expected, and I ultimately had to take my car home and have the repairs done closer to home. However, I’d recommend them to anyone living in the Lexington area who wants good service and professional attitudes.

They are great if you’re just getting your inspection sticker, but DO NOT go to them for any kind of auto repairs. They won’t allow you to buy your own parts, but will insist that they get the parts themselves, and then they inflate the price of the parts sometimes triple-​fold from what you could have paid for if you had bought it yourself online.
I had no choice because there was an emergency repair I needed done and they were the most conveniently located for me, but never again!

Just had an inspection there. Was very fast and easy. And it’s great that you can go to whole foods or Starbucks which are both right next door while you’re waiting.

Great inspection sticker experience. Didn’t spend more than 15 minutes total and I was out of there.

pulled in for a sticker at 11:00 am. inspected paid for and gone by 11:20 am with no problems. The guys were very professional! this was the quickest easiest inspection if had in years.

AVOID THIS PLACE AT ALL COSTS! I took my car in after it wouldn’t start for 3 hours and then it suddenly started and they charged me 55 dollars to tell me nothing was wrong… even though it wouldn’t start for hours and 6 different people tried starting it. Then 3 weeks later it wouldn’t start again, so I towed it back there. The next day they started work on my car without my permission and I had to call THEM to see if they had even taken a look at my car yet. They said they wrote down my phone number wrong… not my fault… and were already working on my car. They said I needed a small tune up and a new coil and that was it, did not tell me a price. A few hours later they told me my car was all set and it would cost me 870 dollars. The price was astronomical for what they originally said they were doing so I called back and come to find out they did MUCH more to my car than what they told me they were going to do. They did stuff that did not even need to be done, or that could be put off considering I did not have the money for it. After a weekend of working my butt off to collect the unexpected amount of money, I went in with a friend of mine that knew a lot about cars for support to try and explain to them why I thought their price and actions were unfair and that they should at least knock off the 55 they had charged me 3 weeks before. With 5 other male workers standing around listening and staring in an intimidating manner, we ended up calmly explaining our situation to the mechanic Henry and he consistently interrupted us and he even raised his voice at us. He also would not admit to certain things he verbally said to me over the phone and pretty much called me a liar. Henry ended up walking away without listening to a word we had to say and shouted over his shoulder to «talk to the boss». They refused to give me back my car that day without me paying the full amount and considering I needed my car for work because I had run out of transportation options, I had to pay the 870 dollars. To top it off, they had my car blocked in with all these other cars very close together and I found a few new dents and scrapes on the body. This all happened yesterday and I have already left 2 messages for «the boss» and have not heard back. Unless they had written down my phone number wrong again, I have a funny feeling I am being avoided because they have their money and now they think they are done with me. Unfortunately for them that is far from the truth and I am going to the Better Business Bureau tomorrow and am also contacting a lawyer. I have never encountered this type of unprofessional behavior in any sort of professional environment in my entire life. What they did to me was WRONG and ILLEGAL and they ROBBED ME for every penny they could get. I will NEVER go back here and I would NEVER recommend Riggio Auto to ANYBODY. My advice: STAY AWAY UNLESS YOU WANT TO BE ROBBED!!!

service was good, price is good, will go back

I just came back from Riggio’s and was extremely happy with their service. I went in for an inspection sticker (boring task) and was greeted with a smile. The entire operation lasted maybe 10 minutes including a 5 minute wait for the car ahead of me. They even removed a piece of road debris that got stuck under the car during a snowstorm.
I will be going back soon for all my auto servicing needs.

I have had very good experiences with auto and truck repair here, they communicate well, sometimes abrupt, always a little more expensive and without fail have fixed every and any problem, one time they recommended not to fix something because there was a more serious problem that the dealership should look at and take responsibility for the lesser problem. they have always been honest with things that should be fixed in the near future and things that i should not worry about. they are always busy and i need to book in ahead of time but once they have given an estimate of cost and time completed they have it completed when they say they will.

Seems like they do a very good job but I agree with the last reviewer that they are extremely over priced. I had a problem starting my car and they thought it might be the battery, so they changed my battery, when the problem still persisted I brought the car back in and they charged me again to run diagnostics and eventually do nothing. Eventually with some guidance from them but mostly help from friends I realized it was a fuel pump… which they wanted to charge an obscene amount for.

I’ve found Riggio to provide very excellent service on our cars. While I agree they are not the cheapest and sometimes they can be abrupt, I’ve never had a problem with any of the work they’ve done on our old jalopies.

Customer service is okay, but WAY overpriced. While I appreciated the way they called and kept me in the loop each step of the way, and asked my approval prior to doing anything, they ultimately wanted to charge me nearly double what I ended up paying for my brake job at another mechanic. When I asked if they could offer any discount, I was told «sorry, the prices ARE what they ARE.» I get gas there, that’s about it, but I’ll be stopping even that, now. Local mechanic offers big disappointment…