Crestview Kennel

Crestview Kennel is a true 5 star experience. The staff is friendly, attentive, and knowledgeable. Every time I dropped the dog off, he was visibly excited to go play with his friends. And when I’d pick him up, he was clearly happy and well exercised.
I recommend Crestview to any dog owner in need of a kennel service.

I’d be inclined to agree with Jon’s review too– customer service is VERY rude. I don’t really understand why people go into business that is customer service oriented, but are so rude to potential customers! Makes zero sense to me… very bad business.
I was calling to get information for my client because that is the service we provide and she basically treated me like I was the scum of the universe. Sorry my client cares about her dog and cares where she leaves him? For some people animals are like their children so the business owner should seem warm and caring on the other end to reassure the client. But clearly the owner does not seem to care.
In in the end I won’t be recommending this to the client because god knows what goes on inside the kennel based on how rudely the owner treats (potential) customers.

I highly HIGHLY recommend this place. We take a yearly vacation and dogs are never allowed. Minnie (our dog) always seems slightly depressed when she comes home, and pretty sure it’s because she enjoys it.
The staff and facilities are great.
This past week we left her for the 5^th year in a row, got a call that night that she had a seizure. Needless to say I had a nervous breakdown. Faucets opened up. Hated myself for taking a vacation and not being there for her, etc. I was highly dramatic, just hopeless and helpless feeling. Went back to get her checked out, monitored her for a while, and dropped her back at Crestview. They knew how nervous we were, and it was tough to enjoy myself (but I had human kids also who I was trying to keep this from). Anyway, Minnie is fine, and Crestview to ease our minds sent several photos of our Minnie girl to us daily to ease our minds. What wonderful, kind, loving, and understanding staff. Thank you for taking care of Minnie while I was being eaten alive, cooking, cleaning and taking care of littles in the middle of nowhere.

I’m a new dog owner and I recently brought my puppy here when I head to had to upstate Pennsylvania for a wedding. Right from the start I could tell that the staff really loved animals and my guy would be very well taken care of. The facility was nice and clean and none of the dogs seem to be in distress or having a rough time. It’s tough leaving your new puppy for the first time but bringing him to Crestview really relaxed my anxieties. Now I know sometimes the neighbor next door has a confusing sign up about Crestview however I looked into it and it seems that his accusations are mostly fictitious and the town licensing authorities have had no has issues with Crestview. All in all it was an absolute great experience and I would not hesitate for one second to bring my little buddy here if I had to go out of town again.

We have a 6-​month old Aussie Shepherd named Frankenstein who is energetic, loves to run, and full of energy. Since my fiancé and I both work full time, we need to make sure he has an outlet to interact with other dogs in a structured and safe way and I can’t say enough great things about my experience at Crestview Kennel.
Being able to take him to Nancy & Larry and know that he’s getting to have a handful of supervised play breaks throughout the day with other dogs has had an immeasurable effect on his behavior. He is a member of our family and I am very cautious about where I bring him — but I’ve never once had to worry about leaving him at Crestview. He loves it so much that we even drop him off and let him stay for a night or two randomly each month.
We’ve left Frankenstein at another kennel closer to my house (Watertown) in the past, but ultimately I would rather make the drive to Crestview because I have trust in the staff and that he will come home happy and tired!

I have had many experiences with Larry and Nancy, the owners of Crestview, throughout the better part of a decade. My parents boarded our Cairn Terrier there many times before she past, and my wife and I have had our new Black Lab puppy there a number of times since we got him. We’ve used Crestview for as few as 2 nights to lengthier stays of over a week. The staff are always friendly and knowledgeable and the facility is always kept very clean. Nancy makes sure that every new customer has the opportunity to tour the entire facility prior to leaving their pet behind for any length of time.
Nancy and her staff are great with our lab. He has been on a strict diet recently and also hasn’t had many chances to socialize with other dogs since we adopted him. The Crestview staff were very understanding with his nutritional needs and even spent extra attention to him during their outdoor play time.
I will continue to use Crestview Kennels for as long as I have a dog. Their customer service, attention to detail and all around great demeanor towards customer and pet can’t be beat, highly recommended!

My two dogs (Black Lab & Beagle) have been boarded in many places because we move often. Their experience is generally the same — they come home dirty, exhausted, and happy.
Many people might have a positive experience, until they encounter an issue. This poor rating is based on their facilities, customer service, and thier over confience towards dogs.
Facility — small and short staffed
Based in the back area of a residential area, the facility is small and condensed. It is also run by very few people — when I dropped my dogs off, there was no one there to take them. I had to wait 15 mins for the manager to stop giving a tour to officially check them in.
Customer Service — rude
Crestview is run by a husband and wife team. This interation was with the wife. My dogs recently had a 6 day stay. Upon picking them up, I encountered 3 issues:
1. My credit card was charged unauthorized by me for the full payment. I had put down an initial deposit with the reservation. When I dropped them off, I did not have cash to pay and get the «cash payment discount». I asked the manager if I could pay in cash when I pick them up. She said ok.
2.They charged me an extra $ 70. This realization took 10 minutes to uncover becaues no receipt or amount, or invoice was offered. Once she drew up the reciept and explained the charges, I found that they over charged me.
3. Yelling and accused of lieing. Its been a long time since I was yelled at by a small business owner. She also complained about other ‘lying customers’. Since when is one customer an excuse to over charge another? 10 minutes into this, she finally called he husband, and he confirmed my story. She relented and credited my already charged credit card the $ 70. No appology.
Over confidence towards dogs — cocky & confident before you pay, resentful and rude afterwards
My black lab is a rescue, and for an unknown reason is petrified of people. Petrified. We usually board him with friends and family. Upon making these reservations I menetioned this history to the owners, and they were very confident they coudl handle him. Saying things like, «poor guy, we’ll give him special attention»; «we have scared dogs all the time»; «we’ve done this for 15+ years, there isn’t anything we haven’t seen».
All Baloney.
He has been boarded many times at 4 different places across DC, RI, and MA. Crestview is the fifth place we’ve boarded him, and the first place where he is not welcomed back. He did not bite anyone. He did not attack anyone. I was told he barked and growled when people would walk near his kennel.
If your kennel is not friendly for atypical dogs, say so. I will go elsewhere. No sense in putting you and my dog at risk. I believed in your experience and confidence, which was misplaced.
My advice if you do plan on using this facility:
1. Get the reservation drop and pick up times in writing or confirmed AND reconfirmed.
2. Pay in cash at drop off
3. Ask for a reciept for all transactions
4. If you encounter problems be expected to ‘lose’ the fight. They are not flexible.

We recently left my very energetic 11 Month old Wheaten at Crestview for the first time, and cannot say enough good things about it. Olly had a great stay, came back exhausted, and while he seemed happy to see me, was not running out the door, like he has when i’ve picked him up at other kennels. The provided a great place for him to play with new friends, and were completely okay with his insane amounts of energy. everyone that I spoke with was friendly, kind, and seemed to truly care about all of the dogs. I’m now considering booking him at Crestview once a week for doggy day care, so that he can stay social with other dogs, and get in a great amount of exercise. I would highly recommend Crestview, and Olly is looking forward to his next visit!

Crestview is a okay kennel. I used them to board my 4-​month-​old puppy. My experience was mixed.
The good:
Their price is unbeatable. For $ 35/​day, they take board your dog.
They’re smart about disease prevention. My puppy caught kennel cough a while before being boarded. I had him treated at my vet. My vet said he wouldn’t be a risk to other dogs by the time he was boarded. I called the kennel, they spoke with their vet, who also agreed. So long as he was over the illness, he was welcome to be boarded.
The not so good:
They only accept dogs during commuter hours, 8−9AM and 5−6PM. If you’re coming from Boston, the route goes on 95 and 93. You will get stuck in traffic.
They underfed my dog. I feed my puppy by the guidelines from the food manufacturer. He’s trim. I told them he eats 1 ¼ cups, 3 times daily. I offered the scoop which I use, which measures out exactly what needs per meal. They said they had their own cup. Fine. When I picked him up, he looked positively skinny, and I’ve never seem him more desperate for food. I’ve withheld meals before to prevent car sickness, etc, and he was never was this crazed about food. I don’t think he was endangered by this, but he did not look like he was getting his daily ration.
Finally, they said that my dog barked so much that he wouldn’t be welcome back. Now, this dog, if anything, is a quiet dog. On a normal day, he usually just makes some little whines when he wants to go out, a low hound grumble when he’s happy about attention, and the occasional bay when excited. This seemed uncharacteristic, and I was concerned that my dog was misbehaving because his owners weren’t around. But, I recently had him boarded again, elsewhere, and was very concerned that he would be loud and obnoxious again. When I picked him up, they said he was well behaved. So when it comes down to it, something at Crestview was causing the barking. And, given his demeanor about food when I picked him up, I’m guessing it was because he was hungry.

This looks to be a very nice kennel and I know it has been there for many years. I just wish they would accept bull-​breed dogs as clients. I hope that the owner would be enlightened enough to know that discriminating against dog based on it’s looks or breed is unfair. To be fair, the kennel’s ban on bully breeds may be a function of their insurance coverage. We had to look elsewhere. :(

I’ve been bringing my puppy to Crestview Kennel for a few months now — both for boarding and day care. I’m very happy with the place, but I think my dog likes it even more.
Their location in Bedford is very convenient for me as I work near Hanscom AFB. I can drop my dog off between 8 and 9 am on the way to work and pick her up again between 5 and 6 pm. Their rates are quite affordable, and the staff and owners are very friendly — after just a single stay, they all knew my puppy by name and welcome her as soon as we walk in the door.
The owners happily showed me around the kennel and play areas, answered all of my questions and definitely gave me the impression that they are both knowledgeable and caring. I hate having to leave my puppy behind when I travel, but at least with Nancy and Larry I know that she’s in good hands.
The ample play time the dogs get is a definite upside, too. When I pick my dog up from day care, she’s clearly had a full day of fun — she’s in great shape and very happy but thoroughly tired out. She’s also become far more outgoing and sociable with both other people and other dogs since she began staying here.
All-​in-​all, I’m very happy with Crestview Kennel and would happily recommend it to friends and family in the area.

I recently boarded my dog at Crestview Kennel and I love them. I worked in a kennel many years ago and they impressed me right from the start which is not very easy to do. They are a small kennel this allows the staff the time to tagrenade of their boarders. The staff is very knowledgable, friendly, and hard working. They are extremely clean, they don’t charge extra for playtime as most kennels tend to do now a days. They are flexible, and they try very hard to stick to the schedule you have set with your dogs.
No doubt. I will absolutely use them again!

Nancy and Larry are great and very friendly. I am always a little nervous when I leave my dog for long periods of time but Crestview now assuages that fear. They were very kind to my Sheltie and even bathed him before I picked him up. He seems very well exercised and happy.

Like the other reviewer we drive from Cambridge to Crestview Kennel to board our two labradors. We’ve been using them for over 2 years.
I appreciate the care they get. The staff are very good about giving special medication, supplements, etc and there is no extra charge. I like that they get play time with other dogs. The owners understand dog temperment and behavior and are careful to make sure all the dogs get along.

This place is a 20 minute drive from Cambridge (via route 2), and offers a low rate for high quality care. It’s owned and operated by a family that lives on the grounds, and they let us tour the kennel area, so we could see exactly where our dog was going to be. It’s a loving, homey kind of place. As my husband and I walked in to drop off our girl, a woman who was picking up her dog told us «My dog loves coming to this place! She never wants to leave!»
We settled on this place because of the proximity to Cambridge, positive reviews on other sites, and the very reasonable rate of $ 28 a night. You bring your own food (which may be why the rate is low), but they give your dog 4 group playtimes outside at no additional charge. We considered Toureen, but were not into the idea of paying an additional charge (per day) for play groups and walks. They were easily able to handle our dog — who is very gentle and loving, but has separation anxiety when she is not around us.
The only con is that you need a vehicle to get there, but consider asking them if they do pick-​ups. It would definitely be worth it for your dog.