The Dog Wash

I’m sorry to have to give this place 1 star. We have been taking our Pomeranian here for several years, intermittently between giving him haircuts on our own. Pomeranians are very fluffy/​hairy dogs (for those of you who don’t know). Unfortunately, both their service and their quality of grooming has declined, and has been consistently below expectations the past several times we’ve gone in.
First incident — we picked up our dog, and he looked like he had been hedged like a bush. Everything was cut uniformly, but was still way too long. I brought him home, decided that he would just end up needing another haircut in a week, and so I called the Dog Wash to let them know. The lady rudely insisted that I had asked for a «trim», and therefore they had kept his hair long. I told her we had been coming in for several years (they keep a file on each animal), and that on no previous visit had the words «a trim» led to our dog not having a satisfactory haircut. She said I could bring him back in but she would charge me for another full haircut. I declined. In fairness, he was very clean, and his hair was well brushed and very soft, but it was also shedding like crazy.
Second incident — I took him in, she asked if I wanted the haircut like last time, and I said no, shorter this time around. When I picked him up, the hair on his body had been cut so short he looked like a cat. This I could probably forgive, but the hair on his head had been cut so disproportionately short that it made it look like his head should have been put on a smaller animal altogether. Furthermore, the hair on his head wasn’t even cut evenly. Some parts were even shorter than others, so my poor dog’s head now looks like a potato. And the patch of fur left on his neck makes it look like he has an adams apple. Again, in fairness, he was very clean, and his hair was very soft, but AGAIN, it was shedding like crazy — as if they had cut his hair and allowed a portion of the hairs to fall back onto his body. If I had seen him before I paid I would have actually considering refusing to pay.
I don’t know if their groomers or their management has changed, or what else could have resulted in such a dramatic decline in the quality of their work, but I do not recommend this place at all.