T-Mobile

LOL. Talk about people hating there job… I called to ask a phone was in stock and the person answering started hauling off his robotic «thanks for calling tmobile speech» and was rude telling me no. Good to know. I’ll make sure to go to another location to support there paycheck rather than yours. And you guys have only been open EIGHT MINUTES LMAO.

Beware! I shopped at this T-​Mobile location to get an extra phone and line for my son. The customer service was okay, I didn’t have to wait long but I remember she was quite a young gal and my impression with the whole transaction was okay as far as I remembered. Fast forward 4 months, I knew I wasn’t getting paper statements anymore, and at first I thought I just missed few of them, but dawned on me it’s been 4 months since receiving my last statement. To my shock, I thought the bill was a bit higher than what I am supposed to be charged. Took me another month to finally sit at my computer and look into my statement through the website. To my dismay, I saw that I was charged a $ 20 monthly fee for 5GB of data which I absolutely did not upgrade to! And it was attached to my son’s phone number. I would never have bought my 13 yr-​old so much data in the first place and even if I did it wouldn’t have been for him and not myself! NOT happy! I dug up my receipt from that day and nowhere in the receipt said that I am getting the $ 20 5GB per month. Talk about unethical! This can’t be a mistake because we never even discussed upgrading to a bigger data plan. This has to be added to my account knowingly. I called T-​Mobile today and the rep can only give me back 50% of the charges from the last 4 months. Did I say NOT HAPPY??? Be very careful when you buy a plan and make sure you read and go over every little charges with the sales rep!