Stanton Furniture

My wife and I love our brand new sectional. We bought the over stuffed feather filled model. We ordered it on 11−14−15 through JR Furniture and were promised delivery on 12−24−15. I called JR Furniture 1 day before the delivery date to verify the delivery time. They told me it wouldn’t be ready until after the first of the year and blamed your company for the delay. I called and reminded them how important that we have it by Christmas because we have a large family Christmas gathering at our new home and no furniture. Vennita said she would call the manager and see what they could do. She called back in 20 minutes and told me they would be delivering the furniture on 12−24−15 after all.
After the sectional arrived and was set up, it was backwards and completely blocked the entrance to the family room. I called and spoke to John Hunter, our salesman. He said that I ordered it backwards and was somewhat rude to me. I looked at the diagram on my paperwork and it was the correct orientation, so they ordered it wrong. John Hunter still denies the incorrect order and they don’t seem interested in looking at the paperwork. They did let me keep the wrong sectional until the new one arrives for us. But, the new one doesn’t arrive until the end of the month. Does it really take that long or is it JR Furniture? Do you really want this company to represent your product? We love your furniture and will continue to purchase your furniture, but not at JR FURNITURE in Gresham. Please help to expedite our order so that we may enter our family room though the door.
It’s now January 30. The correct furniture should be delivered today. Vennita arranged for delivery 2days ago and the delivery company called and confirmed the delivery last night.
I received a call from John Hunter (our salesperson). He informed me the furniture was not in the warehouse and obviously will not be delivered today. John said he would have to wait until Monday to find out what happened. That’s February 1^st and I ordered this furniture on November 14^th.
Next the delivery company called and said the same thing.
WHAT IS GOING ON ! CAN ANYONE HELP US? By the way, this furniture has been paid for in full.

I’ve purchased a set of dining chairs and a large tv console from Stanton. They are made well and look beautiful. The reason I gave a low rating and why I will never buy from them again is they are not honest with the upfront quote on how much the refinishing will cost! Both times I purchased from them I was given a verbal quote of approximately X number of dollars and was told there as not really a way of getting an exact quote because their refinishing subcontractor works at a different location, and he wouldn’t know unless he were there to access the project. Ok, so I trusted that they at Stanton did have a pretty accurate idea, though, on what refinishing would cost. And both times I was sticker shocked when I picked up the finished pieces from the finisher that the bill from him was double what Stanton estimated!!! Granted that he did a beautiful job, but I would rather have honesty up front. It’s a scam how Stanton does this to get you to buy a piece of furniture, thinking you’re saving money even with getting it refinished, only to find out it costs the same or more than finer finished furniture from a regular furniture store.
I was burned twice and will never go back.

Perhaps one of the worst customer service experiences of my life. Sure, the bookshelves I had to stain myself are beautiful, but the grief I went through to get them wasn’t worth it.
The woman who sold me my furniture told me she could tell I wouldn’t go far in life. This was after she talked me out of ordering pre-​stained furniture and into using one of their guys to stain my four bookshelves for cheaper. He held the pieces for six weeks (after it took more than a month to get them shipped into town) and when I pressed him on a finish date, it turned out he hadn’t even started them yet. In the end, the salesperson orchestrated the guy dropping the bookshelves off at my apartment. During that transaction he called me names and tried to push through my closed door. After being terrified by their contractor, I called Stanton back to let them know he’d tried to push his way into my house… and THAT is when I was told I wouldn’t go far in life. Because *I* was rude.
So no. You should never buy anything from Stanton Furniture.

The only place I really buy standard furniture in Portland. I currently own:
1) Dinning Room Table and 4 chairs
2) 3 bar stools
3) King Sleigh Bed Frame
4) Giant Armoire
5) Desk (that my dad bought from them in 1988, looks new)
Same parking lot as Portland Music
Place has excellent prices, and is all hand made solid wood. The kind of stuff you buy once, and unless you sell it on craigslist, it will be in your kids kids homes.
Locally owned.
Don’t expect IKEA prices, because this stuff is Ash and Oak, not particle board.