Rite Aid

The pharmacy staff has gone the extra mile for us so many times. I really appreciate how solid the service is and consistently friendly and helpful they are. In the last 5 years my son’s ex has changed many times, which can be confusing & upsetting. The Rite Aid staff at Allen has been great and I can’t say enough good things.

I don’t think I’ve ever been to a pharmacy I didn’t like. As long as you fill my prescription correctly in a timely manner and your staff are reasonably pleasant, I’m a happy camper. So I’m surprised to report that this pharmacy is consistently terrible, in several ways. I’ll give some examples for those who like details, but to be brief, go to a different pharmacy.
1. The staff are rude. I’ve had one or two people who were moderately pleasant, but most pharmacy workers are extremely unprofessional or rude. I was once greeted by a worker who was cracking up laughing – I stood there waiting for her to calm down. When she did she told me she was laughing because she had just answered the phone and «freaked out about what to say» and handed the call off to someone else. Uh, seriously? You can’t answer the phone, and then you greet another customer cracking up about it? I have also heard the staff loudly making fun of customers, while I and often other customers were standing right there. Extremely unprofessional.
2. Even just getting your prescriptions is hard. Their phone refill has tons of unnecessary options and takes way longer than it needs to. Recently I picked up my regular two prescriptions, and since there were two bottles in the bag they handed me, I assumed they were both there. Nope, they had inexplicably given me one of my medications split into two different bottles and forgot to give me the other one. Which leads me to my next point…
3. The pharmacists I’ve interacted with are rude and not helpful. When I called the pharmacy to ask why they had split up my medication and not given me the other one, they passed me off to the pharmacist. I politely asked him if he had any idea why I hadn’t been given my other medication, and he said «uh, that’s a question». Um, yes it is… answer it? Maybe? No? Okay. He didn’t explain or apologize, just told me he had my other medication there and to come get it. Uh, okay.
4. The drive-​through is awful. I rarely ever use a drive-​through, but twice I’ve had a particularly long day and just wanted to swing through. It’s not connected to the store, so it’s the whole tube thing. and it takes FOREVER. Both times I’ve been there it has taken nearly ten minutes to get my prescriptions (and this was at 8pm both times – not exactly prime time). I pressed the call button and there was no sound or evidence it worked, so after about 2 minutes of no response I pressed it again. Still nothing. I was about to push it again when a rude person turned on the monitor and, sounding extremely annoyed, reluctantly asked me what my name was. 10 minutes for a drive-​through when you are the only car there? Ridiculous.
I’ve never switched pharmacies due to quality, but now I have! Goodbye, Rite-​Aid. Back to Walgreens and Safeway for me.

As a couponer, I LOVE rite aid. I like this location better than Sholls ferry just because it’s bigger. I actually never had bad customer service here so my original rating was 4 stars. However, my husband disagreed because he used to have to deal with rude pharmacy staff. He said these people don’t know what they are doing and they wasted his time so many times on so many different days. Finally, he fed up with them and left to Walgreen. In his opinion, they only deserve 1star.

I will NEVER fill a prescription here again.
I used to live super close to a Walgreens with a drive through that I loved, but I am just far enough away from it after a move that it makes sense to find a new pharmacy. I have played around with Target and Costco, neither of which have drive-​throughs, so I thought I’d checked out this Rite Aid because it’s right by my house.
I walked in so I could give them my insurance information and was ‘helped’ by an unfriendly person that never looked at me and kind of helped me from around the corner. She barked at me to get my information and then took my insurance card and just appeared to be done with me. I stood there long enough that she said ‘oh, I’ll give it back to you when you come back’. Whatever.
I decided to try out the drive through to pick up my prescription because that convenience is the whole draw for me. I drove up, hit the call button and waited. No way of knowing whether they knew I was there are not, I hit the button again after a couple minutes. I still wasn’t sure if they knew I was there, so I waited another couple minutes to hit the button again. Finally someone barked at me through speaker and made no apology for the wait. The whole process of the back and forth of the tube, the payment, the receipt to sign, and the actual prescription took at least 10 minutes. It would have been faster to go in. And to top it off, no consultation was offered to me. No one asked me if I had any questions about this new medication.
I can deal with poor customer service, but when it comes to medicine, this is unacceptable. There is a reason that pharmacists always consult with you on new medications.
I am truly speechless. There are things I don’t understand about the medication and I don’t trust this pharmacy at all.

It’s a drug store, what can I say? I went in here to see if they had any vaccumm cleaner belts. I know, I know, but sometimes drug stores have a hodge podge of stuff and I thought I could avoid going to Target and what not. Alas, they had one pack of belts but not the ones I needed. It’s a fine drug store but I actually prefer another chain that starts with a W, I think they have more options of things.

We have been using the Rite Aid pharmacy on Murray and Allen for about 6 months. Almost every experience has been a bad one. I usually call in the prescription using the automated system and come in when it says they will have it ready, only once has it actually been ready. I usually end up walking around the store for 30 – 40 minutes before they have it filled. We have had multiple problems with getting our insurance coverage, if there is a condition on your coverage they won’t mention it to you or advise you– in today’s day and age, I expect pharmacy employees to know a little bit about insurance coverage, such as Rite Aid does not have a contract with your insurance, that is why this prescription is not covered. I could have waited another day to get my prescription filled somewhere else where it was covered, but didn’t know that was the circumstance until I called my insurance the next day because it didn’t seem right. The employee assisting me would only tell me my insurance didn’t cover the medicine… so out of pocket I paid. Last visit there my husband and I were helped by five different employees, none of which had any customer service skills (rude, inconvenienced by us for asking questions that didn’t get us anywhere) or seemed to have knowledge of their jobs. We are done with the Rite Aid pharmacy

The location is on the corner of an intersection, with a not so great to navigate parking lot. Once inside the store is clean, but void of helpful employees, and those you do find walk about with a «I dare you to ask me for help» look upon their faces.
Once at the Pharmacy section you have a choice of picking up your prescription, and waling around the store while you wait significantly longer than what they tell you, or sitting in one of 4 chairs that feel as though they were chiselled from the finest Italian marble that $ 2 could buy.
In addition to this, even with a store empty of any customers the pharmacy staff finds it complexing to fill the simplest of prescriptions with any sense of urgency, or professionalism, even when the script was called in… a week in advance… and they were notified you would be coming by to pick it up.

I really hate moving-​lived in the same neighborhood for 35 years so maybe I’m just a tad bit stuck in my ways. Nevertheless, I have moved… not far, about 5 miles, just far enough to decide maybe I needed a new neighborhood drug store.
Took in my monthly prescription — something that I’ve been getting filled for years at Freddys with no problems. I brought my insurance card prepared to fill out forms and so on, with a happy smile on my face.
The pharmacy clerk was brisk and a tad bit snotty to me. Maybe she was having a bad day. Went to wander around while I waited for my prescription and decided to use the rest-​room. Asked a cashier at the front where the rest-​rooms where and she sent me to the back-​no mention of needing a key. Door was locked so I waited thinking someone was inside, the snotty pharmacy clerk stood there and watched me wait. After 15 minutes of doing the potty dance, I asked if there was another rest-​room I could use and she then told me I needed a key to get in, then took her time getting it for me.
The rest-​room was dirty, there was no toilet paper or seat protectors. When I returned the key I mentioned the lack of TP and Ms. Snotty Woman simply didn’t acknowledge my comment.
Finally they called me to the pharmacy and told me they couldn’t fill my prescription because it was written wrong. I’d waited 45 minutes for this. My doctor writes 3 of the same prescription for me to fill once a month and has been doing it for years. I realize that dispensing opiates can be iffy in the present era, but honestly, as a 67 year old, I am not what you’d call a drug seeker kind of person-​however I was treated here as though I was trying to scam them out of pain meds. If they had doubts, they could have called my doctor, but instead I was treated like a criminal.
After telling me they couldn’t fill it, I said «OK I’ll take it to Freddys, where I have been getting it filled just fine.» The clerks looked at each other and then Ms Snotty Woman said «Do you want the prescription?» «Well yes I want my prescription. How the heck am I going to have it filled without having it?» She did not want to give my prescription back to me.
I don’t put up with this kind of treatment.
Took it to Freddys, got it filled in 20 minutes and decided I didn’t need anything bad enough to ever go to this Rite Aid again.
Poor service, poor attitude, unclean store, not a place I want to spend my money-I’ll go out of my way to shop elsewhere.