Pure Salon & Nailspa

I went back because I had such a good experience a long time ago. Omg horrible. My nails look awful. He wanted to charge me I said fix the mess. He didn’t get it. So very unhappy.

I wish I could give this negative 5 stars. Worst manicure I’ve ever had. and they charged me 5 extra dollars to remove 3 nails of polish?! What a joke. Save your money and your time. There are so many better nail salons in the area. I hate wasting money and this was the worst experience ever!

I don’t understand why this salon has poor reviews. I just had my fourth visit and all were superb experiences. The owner is sweet, the staff is friendly and highly skilled. The deluxe pedicure is the best that I have ever had in the 20 years that I have been getting them. Great deal Monday– Wednesday too.

Been here a few times, but this time I’m in total disappointment. Firstly, my eyebrow wax turned into a facial wax. Secondly, ended up with a cut on my face, because the gal pulled the wax off stripping me of some skin. Third, asked for a deluxe pedi and got a regular pedi. Fourth, witnessed a customer come in for a lip wax and the new gal who was just there to help out (probably not licensed as she was just there to help manage and translate while studying per earlier covo) ended up servicing the customer. Scary, who’s actually licensed in this place?! Certainly not coming back again.

Sitting outside in my car unbelievable disappointed in the service I just received. $ 30 for a very basic pedi that is just ok, very short massage. I’m just glad the lady finally arrived to finish my mani because the old man is soo shakey it’s scary, cut my cuticle bad. $ 25 for very poor shellac medi with very short massage too. I really wanted to come out and treat myself because it’s been so long since I could afford to, no I know never to waste my money hear again. He didn’t even offer a beverage. By the way I was the only person to walk in for over 2 hours, doesn’t speak well of the place. I miss the quality it used to be years ago, just not the same place.

New ownership and the client service plummets.
I miss when Lyssa & Mark were there. The facility was kept in tip top condition. Now it seems like several appointments are overbooked just to get that dollar.
I won’t be back.

Horrible horrible horrible. If you go here and get the male nail technician, run! He was so horrible at shellac that they had to have the woman redo it… While he stood by and scraped off his scrappy job, cutting me with dirty long fingernails. I was totally grossed out the whole time. Thankfully the woman fixed my nails but then had him come back to do the hand massage… Which I stopped part way through and he then used a moldy smelling towel on my hands and arms. I left promptly to wash my hands at café yumm. Seriously awful experience.

Since the new owners took over, I’ve only been there twice. This second time was a disaster.
To start, they didn’t use nail tools that had been sanitized. How do I know? Before the new owners, they would take all the tools (cuticle nippers, clippers, and nail scraper) out of a bag that’s used to keep things clean after being sent through the sanitizer. Not to mention there were other people’s skin all over all the tools. I should’ve walked out at that point…
The man that prepped my nails for a shellac manicure was super awkward. The worst part being the lotion «hand» massage. I was wearing a short sleeve shirt that day and he proceeded to caress all the way up into my armpits (borderline side-​boob area). I literally couldn’t keep a straight face at this point. Am I the only one that is disturbed by this?
Those things aside, my manicure started chipping 2 days later. Not that I plan on going back for a re-​do and risk infection/​getting to 2^nd base with the employees.
I definitely recommend going ANYWHERE else besides Pure Salon.

Went in with a co-​worker for a quick mani /​pedi at lunch. They took a very long time, there were two people in before us with the same lunch plan but we were told there was no wait. They put us in the chairs but then did not actually start to give us a pedicure for about an hour. They were apologetic and offered to do big toe art work but no discount. The whole process ended up being almost three hours.
During the pedi they cut my big toe and after two days my toe is now very infected and is oozing pus.
My shellac manicure is also a disaster, after two days two nails have already just fallen off. No, I did not pick at them. I would go back in and demand them to fix this but I am way to afraid I will end up injured and infected again.
This place is horrible for nails, stay away.

They have redone the inside. New massage chairs, new tables and new color scheme. It looks great. We went in this eve to get mani pedis … we were pampered. I got Kim… I love her to death!!! she took care of me, we talked, she offered me something to drink so I got some water. Got black on my toes… even though I have not been in for a while, they remembered me and joked about how I almost always get the black lol. For my nails I got the gel. I love the gel it stays on forever which is good because I am rarely nice to my nails or hands… I am just not that kind of girl. I got a great color of grey and then as a spur of the moment had them trim my hair.
so I got a delux pedi, the gel mani and 3ish inches cut off my hair. Not a bad way to spend the eve with my best friend.
They were very attentive and would talk to us a bit but for the most part just sat back and let my friend and I chat it up. The new massage chairs feel great and are a thousand times better than the chairs they did have in there prior… I am having withdrawals from the chair already…

The salon is beautiful but my nails are not. I think it may have just been the lady who did them. She was very slow. She messed up one of my nails 3 time and then the 4^th time she tried to fix it she had me go pick out a color for my nails and came over and had the nerve to tell me to hurry up because she had another client waiting. That in my book was extremely rude considering she was the reason the client was waiting. The end result was not good. The sides of my nails still have a lot of excess product that hangs over my skin and she made me bleed twice. I would maybe consider going back and having a different girl do my nails but I would never go back to that lady again. And I don’t think she was to happy I didn’t tip her. But she didn’t deserve it.

My pedicure flaked off entirely the next morning. Not chipped, the entire shells
of polish came right off almost every single toe. Very disappointed

I’ve been going here for over a yr now ! Recently new ownership. Daniel was the best ! He left then another guy came Ky. He was good too. Then I go last week and find out he’s not there too. And the woman who did my solar — terrible work ! I like someone regular to do my nails and someone who knows what they are doing. I don’t have time to tech them ! Need to find a new place. I feel bad for the new owner but I don’t have time and money to be patient with them !!!

This salon is the utter epitome of terrible. I had the worst pedicure I’ve ever had in my life. Not only was the quality of the work horrible, so was the customer service.
The price I was quoted on the phone when I scheduled the appointment was not the price I was charged; in fact, I was charged nearly double the original price quoted. I was clear with my questions about services and pricing when I called to schedule. No massage, not even a little bit, was included in my $ 45.00 pedicure– originally quoted at $ 25.00. My toe nails are unevenly misshaped, the french tips are untastefully thick and uneven as well. Honestly, I wish I could upload a photo of my pedicure. Yes, it’s that bad.
When I went to the counter to pay the woman who did my pedicure told me the total was $ 40.00. I questioned the increase of the price and expressed my dissatisfaction with her work. The woman who did my pedicure then informed me that a pedicure was $ 30.00, shellac was $ 10.00 extra, and french tips were $ 5.00 extra. So actually the total came to $ 45.00.
The owner came over and repeated the same thing about the pricing stating it was $ 45.00. She told me that I had been misinformed by a different employee, and that she was unaware of with whom I had spoken with. But that she is the owner of the salon, and she made the prices, so she knows the prices… Something along these lines in broken English.
I attempted to express to her my concern about the quality of the work, the owner interrupted me, and speaking over me, repeated the same thing about the price and her being the owner, etc etc. It was impossible to communicate with her, because she did not allow me to. I tried multiple times to try to get my point across to her. She wouldn’t even let me finish a sentence before interrupting me. She had an extremely rude tone of voice, as well as body language. I can not believe how unprofessional and disrespectful the owner was.
I understand an increase for the shellac, so I didn’t mind an extra $ 10.00. But I didn’t even get a standard pedicure!!! And $ 5.00 extra for french tips when the quality is ATROCIOUS, Seriously??? I became so frustrated I told them to hurry up and charge me so I could leave.
I wouldn’t recommend this place to anyone! I am disappointed. Never going back.
End rant.

I usually don’t write reviews. But in this circumstance I feel compelled to share my experience. I have been coming to Pure Salon for pedicures regularly for the past few years. This place was relaxing — full of energetic staff who were very oriented on customer service and customer satisfaction. The pedicures were amazing — great quality and care. Wonderful massages and again the staff were engaged and friendly.
Recently the amazing owners sold their business. I have continued to use Pure for my last few pedicures under the new
Ownership. After my last experience, I will not be coming back. The last few experiences have felt rushed and I have not been satisfied with the pedicure itself.
If you are looking for a pedicure that is satisfying and relaxing look else where.

I had been a loyal client of this salon for years, and they took care of my hair (cut and color), nails (solar plus shellac) and pedicures. I was a regular; easily there every 2 – 3 weeks to see either Halisa, Daniel or Lyssa.
The business was recently sold, owners Marc and Lyssa decided to take a break and do something new with themselves, and unfortunately the new owner has really driven the business into the ground. It was apparent the first time I came in post-​sale; the salon appeared different with tacky decorations and changes to the salon that seemed really out of character. The salon was full of new workers as well, and the energy of the staff was not the relaxed, caring feeling I had become accustomed to. Because Daniel (who does the BEST solar nails I have ever had) and Halissa (a wonderful stylist and colorist who always listens and does exactly what I’ve asked her for) were still there, I decided to continue giving the salon my business and hope that the new owner would come around. Unfortunately the new owner does not seem to care about customer service or taking care of regulars. When I call in to make appointments, instead of talking to the former owner, Marc, any variety of disinterested women answers the phone. Twice now I’ve barely been able to understand the person on the phone, and it was clear she didn’t understand me. Twice now I’ve made appointments only to come in and learn that the nail tech I was expecting to see has just taken a new client and can’t see me, and they don’t even seem to have an appointment on the books for me.
They obviously want to turn this salon into one of those garden-​variety cheap nail salons where the clients get packed in and quickly pushed out the door. I can get a cheap manicure just about anywhere in Beaverton or Portland. The reason I liked Pure was because of the professional, elegant atmosphere, the high level of customer service, and the overall quality of the services they provided.
It’s so sad to see a once fantastic business run into the ground by someone who doesn’t seem to know or care the first thing about customer service or quality.

I came here three weeks ago for nails and pedi. The lady in the front desk, who I believe is the owner, was not friendly and told me I was late. Okay, I was late for two minutes because I had to find a place to park. When I sit on the chair, she came and told me that because I was late I couldn’t do Spa pedi but regular pedi!!! I understood it was a Saturday morning, and they were busy, but I was still shocked. So, I did a regular pedi, but what’s ironic was that the man who did pedi for me suggested that I should do shellac mani instead of classic mani. Okay, now I was confused. You didn’t have time to do Spa pedi but have time for shellac mani?! Anyway, I listened to him and did it, but it turned out he was not good at shellac mani!
I was NOT satisfied with what I got that day. But, I will give this place another try because of all the good Unilocal comments. Next time, I will definitely ask a woman to do nails and pedi for me!

This place is hands down the BEST, most professional and clean salon I have ever been to. PLEASE give your business to this salon! Incredibly friendly staff, and the best part — no one answers their cell phones while doing your nails. Also, no one talks and turns around multiple times throughout your service, distracted by every little thing that’s going on. These people really know customer service. Monica gave me a TO-​DIE-​FOR massage during my pedicure. It was so good that I gave her a 50% tip!!!
Also, I’ve been to other salons in the Beaverton area that charge you for your nail file kit (umm $ 5 for a nail file and a buffer? Seriously?) and Pure does not do that. I was a first time customer and they did not charge me for my kit. The pedicure was amazing, my toes looks beautiful and my feet were so, so soft from the lengthy massage on each leg and foot.
This is definitely «my» salon from now on! I can’t wait to go back for next month’s pedi! This is located right by Café Yumm and behind the 7 – 11 on that little corner off Millikan.

This place is pretty awesome. I spent the summer at Nike WHQ, and this became my go-​to nail salon. I’m the type who goes to the salon every 2 weeks to keep her mani-​pedi up, but I was SHOCKED to find that my pedi was able to last for 3 weeks PLUS when I got it done at Pure.
The staff are nice, offer you refreshments upon arrival, and even give you your own nail file to keep to ensure for the highest quality sanitation. Minus 1 star for not having the broadest selection of nail colors, but I otherwise this is a great place.
Plus — the massage chairs are THE BEST, and they are very generous on the foot/​leg/​hand massage.

I ran back out of breath from this salon just few mintes ago, even ended up skipping lunch! Without a doubt, this was absolute worst experience I could have experienced at a «salon», and trying very hard not to be in tears! I am embarrassed and horrified by the lack of service and miscommunication that just occured here.
Since my favorite salon is in portland, and I cannot make it there before my job interview with the Christmas party two days straight, I decided to give this location a try. I wanted to have the most perfect french manicure without blemish and present myself with confidence for the upcoming interview day after Christmas I spent four long month preparing for where I’d need to fly out of state for last formal F2 °F interview. It was one of those ¹⁄₁₀₀ (literally) will get hired prospect at a very competetive job position. I made appointment stressing I had 50 minutes max. before I needed to get back to work. I emphasized this was VERY important to me. I was already stressed from all the festive activities this holiday among other not so pleasant events in life, and I was very much looking forward to relieving stress at the salon. I walked in precisely at noon at appointed time.
At first I was expecting Asian lady to do my nails — as all the staff members I saw when I walked in few days before were of that decent. Considering I am Asian, I felt more at ease among faces I was familiar with and could emotionally connect better, as I missed my home country. I was also looking forward to pleasant conversation and complimenting one another and having a great time.
However, Mexican man stood in front of me and pointed at a seat. I sat down, confused. I politely smiled and sat down. He sat in front of me. Appearently, he was my salon artist for the day. I was not happy, but I decided to enjoy this unexpected gentleman to do my nails… although his rough hands, aversion of eye contact, and inexperienced way he hanlded my hand made me quite nervious.
In order to improve the situation, I tried to make a conversation but language barrier prevented him from speaking to me, and I felt entirely disconnected from him. He was very focused on his work, which I appreciated, but it took five times longer than what my salon artist would normally take (she has 20 yeras of experience). I inquired how long his worked here for, and I barely got audible response of «three months».
OH GREAT.
This was the worst first impression this salon could have given me. I had nothing against the guy for doing his best, but this was NOT appropriate decision for a client when time limit was critical, as well as what this was for. If it was my weekly nail care, I could have cared less. Everyone needed to start somehwhere… but not for my career!
I frantically looked around but no one was around me, all busy. I tried to talk to him but he remained quiet. I sat uptight and prayed it would turn out ok, that my creeping suspicion of how this was to turn out was just a error. It took 55 minutes to get my nails done. To my horror, it was NOT french manicure as I specified, but ugly flat pink color that went against my skin tone.
I went to the receptionist, and she simply assured me it looked great, and charged me twice what I normally paid for for a manicure ($ 15 by my favorite salon lady who gets it done in 30 min). I asked why I was not given the service I requested. She told me she thought I changed my mind. NO I DID NOT. She told me to «go pick a color», so I thought she meant I was to choose my own french manicure color. I only chose the color because she ASKED me to, not that I wanted something DIFFERENT. And this lady SPOKE English! I only picked this because she insisted this was the most «natural pink» color, which I thought would be perfect for conservative company culture of the job I was applying for. Well, I talked to the ladies at work and NO ONE thinks it’s great, and looked at me with sympathy and suggested I get my money back AND get it re-​done.
So, overall I paid TWICE what I normally pay for a service I DID NOT request, with a guy I could NOT communicate with. I was not relaxed AT ALL, and I have NO TIME to get this fixed before the interview! I am in worst condition than I started with! Had I known the outcome, I’d have done my nails in the morning on my own and gotten a better result! Perhaps if I had gotten service from another lady who spoke fluent English and noted the error, maybe this could have been prevented and I’d have received more expertise service…
Which would require me to go back and invest more money in service I DO NOT believe in, and I’ll just return to my favorite lady back in Portland next year. I will go back and explain the situation next week and see if I can get a refund or at least complimentary service, but if not I won’t be changing my mind regarding this experience written here.