Public Storage

I had my household goods in storage for a month at this location while I was looking for a place to rent. Merritt (manager) was most helpful and polite and the facility was impecably clean. Fees were reasonable considering month-​to-​month term.

The property is very clean and friendly. The service is good. The late fees are outrageous. They also should unlock your code immediately if paying late bill. But that doesn’t always work. You go there to enter the gate and it won’t let you in with your code and you have to call customer service or wait until the office opens. Not cool.

I have had a unit at this property for many years. I have been completely satisfied. The property is always clean and well maintained and the staff has been uniformly helpful and courteous.

Summary: They are clever in getting you to sign up and have a variety of sizes ranging from a closet to a multi-​car garage. Beware: they will give you one month free BUT later will increase the rate without notice.
Pros:
–Clean area, multiple sizes to choose from.
Cons:
–Rate increases without notification. After 6 months my unit was increased from $ 75 to $ 86, which is even higher than the current price they quote on the website. Once you move your stuff in they know you do not want to leave.
–There is not guarantee that any one will be working there even if you show up during posted business hours. I needed to get a new code and had to wait 30 minutes for the sales guy to appear.
–They love $ 20 late fees. Don’t sign up for autopay. If there is some glitch on their end they do not call and if there are any outstanding balances you will be locked out in addition to the fee.
–The people that work there seem proactive, however, in my experience they have no authority to make substantial changes if you run into a problem. They basically just sign people up.

Laura was very helpful and friendly in helping me set up an account and storage unit at the Cornell location.