Petco

The store sends lots of coupons but doesn’t seem to be able to keep the pet food I buy in stock. After mentioning this to staff several times over a year or two, I happened to see the store manager, who seemed clueless that it was a pattern that at best inconvenienced his long-​time customers, didn’t seem interested in doing anything about it, and didn’t seem worried that I’ve started taking some of my business to PetSmart.

I took my 7 month old pomeranian puppy in to get groomed for his first time, and I could not have asked for a better experience. When I went in to book his appointment, the groomer who was currently working could see that I was nervous because my puppy gets scared easily and is very attached to me. The groomer made sure to book his appointment when there weren’t many other dogs there at the same time and with a groomer who has a lot of experience working with scared puppies. When we arrived for the appointment, our groomer, Reme, was very welcoming and explained how he makes puppies comfortable during the process so they are less afraid, which put my over-​protective doggy-​mommy mind at ease. Reme made sure to ask a lot of questions to figure out what I wanted, since I have never had my puppy groomed before. When I picked my puppy up, he looked so great! Reme explained how my puppy did and how passionate he is about working with animals. I definitely recommend Reme for your dog’s grooming experience.

My dog loves coming here, it’s his favorite store and knows where we are going blocks before we arrive. Grooming has wonderful caring staff that I trust my little guy with.

I’ve had nothing but positive experiences at this Petco (thank goodness, because I live less than 5 minutes away). I buy my dog food here, and it’s reasonably priced. But really, what I want to rate is the grooming services! I got my dog last year, and took him here to get a bath and all that fun stuff. The shelter told us he was not a fan of being bathed, getting a pedicure, or getting groomed. Somehow, Reme was able to make our shelter dog look and smell like a handsome, new boy! Reme always grooms our dog, Chuck, and I am so glad we found him. Chuck is a handful, he’s not very friendly, and he’s kind of unpredictable… but whenever we drop him off and pick him up, Reme gives nothing but praise for our dog! Thanks, Reme, for giving us great service every time!

I recently went out of my way to this Petco to pick up some Amano shrimp for my fish tank. Considering I called practically every place in the greater Portland area, I’m giving them 2 stars instead of 1 for being the only place that had any.
However, the employees are SUPER rude here. I waited around the fish department for almost 10 minutes before I got sick of waiting and wandered off to find an employee. I found one near the ferrets, and upon nicely asking if he could help me, he acted like he was incredibly put out by my request. Sorry for asking you to do your job, I guess.
When I told him I wanted some Amano shrimp, he got even more annoyed, rolled his eyes, and told me they have ‘Japanese algae eater shrimp’ but not Amano shrimp. Those are exactly the same thing and the other two Petcos I called knew that, but for some reason this guy felt the need to get all pissy. I don’t think I was special in getting the brunt of his sparkling personality, because another employee walked up and he was pissy with her too.
Once I got to the register, the two cashiers were too busy socializing to bother being even remotely polite to me and the one ringing me up got irritated when I interrupted their gossip to ask a question.
I don’t know what everyone’s problem is here, but I definitely won’t be back.

My pug is 11 years old and shame on me I have never taken him to the groomers. He’s scared of Petco (I take him there to get his shots). Anyway, Liz, the manager was very gentle with him and treated him as her own (baby talk and all!!) They did a terrific job and said Jimi did really well — even gave her his hind foot to clip his nails! They also gave him a de-​shedding shampoo! I’m sure he did well because of their care for him. Thanks Petco!

Friendly staff– Yes
Good manager– Yes
Price match– Yes
Generous return– Yes
Everything better than PetSmart– Yes

In the past, I have always chosen Petco over Petsmart. Today I went in looking for a Gentle Leader style dog harness. I had found one on the
website. I was stunned that the cost in store was double the price online. When I asked the employee assisting me to price match, I was advised that they would happily do so for competitor’s listed prices, but not the one’s from THEIR OWN WEBSITE! Talk about idiotic and ridiculous!
I ended up driving over to Petsmart. They were not only happy to price match, they actually did so with a name brand harness, as they were out of the size I needed in their house brand. Unfortunately, this is likely to cost them my future business, as I’d much rather go out of my way for good customer service.

After dinner at Yuzu, we make detour across the street so I can buy one of those chunks of deer/​elk antler for the pupster to chew on. My sis and her hubby said «these things last forever!» so I figured I’d give it a try.
I walk in and there are people standing around 5 large dog crates and one of them is holding a puppy. Turns out it’s a dog rescue group up from Merced, CA with dogs and puppies that had been abandoned and they’re looking for people to adopt them. Very cool!
Anyway, I look around for these antler things and end up asking one of the staff where to find them. He takes me to the area and I look through what they have. As I have a Black Lab I’m looking for a larger piece, unfortunately most of them are smaller. As I dig around I find the largest piece they have, it’s about 6 – 7 inches long, but sliced in half lengthwise. Not exactly what I wanted, but I decide to buy it anyway. But OMFG are these things EX-​PEN-​SIVE! $ 30 for this thing, WOW!
Otherwise the store was clean, nicely organized and looked to be well stocked with all sorts of pet related stuff. The staff was friendly and helpful as well.
**Follow up note: I waited until after the long drive back to LA to present this piece of antler to my pupster. He really enjoyed it, however, mostly due to it being sliced down the middle lengthwise, it only lasted a week! : — /

Today was my third visit so I figure I should probably write my review. I’m only writing this review for the self dog wash part, I haven’t bought anything else from here.
I stumbled into this store by accident, driving around the area. We stopped in to see if they had something to buy our spoiled German Shepherd. Turns out, they have a bunch of stuff to buy, but the best is you can wash your own dog.
For $ 10, they provide the wash tub, shampoo, conditioner, brushes, towels, anything you could possibly need.
My dog is a force to be reckoned with on the field, but she is very sketchy in situations involving unknown outcome. I am not able to take her to a groomer so doing it myself is great.
The staff is friendly and always offer her a cookie after her bath to keep this a positive experience.
I will be coming back for sure!

Great store layout and friendly sales staff but when ive had problems and had to deal with Katy she was and has always been very rude, I make it a point not to call before i come in so i never have to deal with her,

I never want to go to this location again thanks to the customer service, or lack there of…
I shall tell you a tale of horror… I run in really quick to grab some cat food on my way home. I grab the food immediately and head to the register. Cashier asks if I have their rewards card to which I say yes. She tries my name, phone, husband’s name, husband’s phone, address… nothing… So she offers to ring up a new one so I get the better price for the food. She goes to enter my email address which has the word «assassin» in it. I spelled it for her three times and she kept thinking I was saying «assin» so I slowed down. Then she got angry with me when I said, «you know, ASSASSIN… like a hired person who kills people». She says she knows what I mean but that I am spelling it wrong… Umm…I have had my email address for over a decade, it is my website, I am educated but aside from all that… WHO IN THE F DO YOU THINK YOU ARE TO TELL ME HOW TO SPELL MY EMAIL? I had to caps that because are you kidding me right now? You are not listening to me desperately trying to tell you my email and that is now my fault? It took everything I had to continue being as polite as possible especially with the cashier who started huffing and puffing because I was frustrating her… no joke…

As far as basic pet supplies, I can find most things I need here. For example, I found a flea in the house and freaked out, so last night I made it to Petco for some boric acid carpet powder. My animals are already on Advantage, but I DO NOT want those nasty fleas hanging out, having a party in the carpet. Gotta stay ahead of those suckers!
Found the powder I was looking for.
What I would like to see from PetCo is more natural food products. I know it’s not their specialty but it would be nice to have more premium choices — cat food in particular. I have started doing a lot of research on cat food. Can’t find anything top of the line here, so I will have to go elsewhere for food. But toys and other supplies can all be found here for OK-​ish prices.

My dog is a very special little guy. The first time he came to this Petco to get his nails clipped he freaked out and knocked over their shampoo display. Then he tried to bite and so they muzzled him, and then he pooped all over himself (he needed a bath when he got home)! I was quite embarrassed but they assured me that everything was okay, and they somehow did a wonderful job trimming his nails. He has since been back and has calmed down (a little) about the process. I recommend the groomers at this location — as they are quite professional!
It costs ten bucks and you need to have proof of rabies vaccination. Quite a bargain when compared to the trouble of trying it at home.

Better than average selection, nice people and a convenient location near Beaverton Town Square. Prices are a tad high for some things, but they have a better choice of items than those other places.

This PetCo is much better than PetSmart by Washington Square, well at least for the feline section. At this PetCo they have more selections for food, beds, litters, bowls, medication, shampoos, hygiene stuff, and toys. You can even buy their Petco brand litter and refill them the next visit for less price.
One thing that is kinda a downer, is the price of their cat toys. The same string toy that we got at Winco for $ 2 something, is $ 9.99 here. Same toy just different color! So skip the cat toys here, but everything else is okay.

So in spite of the abundance of pet supply retailers in the area, I usually shop at this location. My boyfriend and I bought our hamsters here, plus their cage and supplies. Some time later we needed to separate the hamsters, so we bought another cage here as well– in fact, the exact same one. It’s a good cage. Unfortunately, one hamster passed away soon after, leaving us with an extra cage. We had asked if the cage could be returned if this happened, and received the ok.
We went in to return it today and ran into a problem. In the mix up with the cages, it seemed that we recycled the wrong box. The cages, though the same, came in different kits. The cage we were returning was not the starter kit, but the box was. Upon trying to return the cage, the cashier discovered that the UPC could not be found in their system.
Even with the manager and the guy who said we could return it present, they said there was simply nothing they could do. They couldn’t return it. Really, it was insinuated we’d purchased it at another retailer and were trying to get an extra buck or something, I don’t know.
I’m disappointed with the customer service we received. Most retailers will return an item for you, even if there is some sort of hang up. I’ve worked a lot of retail and I know you can get around just about anything. They just didn’t *want* to return it.
In the end, we donated the cage to them. Because we didn’t need it.
But it would have been nice to get the money back. We’ll be shopping elsewhere.

Don’t bring your kids here unless you’re ready to adopt a cat, or they hate cats. This PetCo cleverly puts the pets-​for-​adoption area right next to the cash registers, so the poor homeless kitties are kinda hard to miss.
…anyway, this place is pretty good. I’m only speaking from experience about their stock of cat-​related things, as i’ve currently got six in my household (my cats and some fostered kittens), but i doubt it’s different in other departments.
There’s a broad selection of just about everything, from litter boxes (covered, edged, self-​cleaning, roll-​to-​clean, huge, tiny, cheap, expensive, etc) to climbing structures to collars to toys to foods. You can come in looking for a specific brand/​item and probably find it, or bargain-​shop and pick the cheap store brand.
The staff is nice and helpful, and will show you where to find something when you can’t track it down on your own. And while it does smell like a pet store, it never smells like a dirty pet store.