Michaels

As far as supplies go, it’s fine. The prices seem reasonable enough and the coupons are consistent. However. The service here is TERRIBLE. I’ve been to other Michael’s and it’s not as bad. There were two checkers on Saturday and 25 people in line. When I asked the checker what was happening, she said they only have 4 people working today and the other two have to be on the floor. It is a Saturday two weeks before Christmas. You MUST have more people on the schedule so customers don’t spend half an hour plus waiting in line. This is not a one time thing. They consistently do not have enough checkers and you wait a minimum of 10 minutes, even if you just stopped in to get one item.

I go here quite often for art supplies but lately ive begun to be quite irritated at the store, and possibly finding another arts and crafts store to go to.
Ive been in the store frequently in the past few weeks as im getting into another project and one very irritating thing thats been occurring is the pricing is not correct on half of the items i bring up to the register. One trip i went to purchase some colored pencils and i was thinking to use their 50% off online coupon on. I see the price in the isle, and go up to the register and its a different price. Apparently its on sale, and my coupon wont work. This has happened a few times and its very frustrating shooing on a budget and coming up to the register and finding out that im over shooting my budget by quite a lot.
On another occurrence i was in to buy some oil paints. There are different quality paints, some left in the open and some behind a locked case, I picked a tube of paint out that was left in the open which is cheaper. After waiting in line for a very long time i went to the register and the tube of paint i had was priced at about $ 54 dollars instead of the $ 17 i pulled the item from. I asked the cashier if thats correct as i was sure i didnt imagine things. She turned to a coworker who scanned the item again and said it was $ 54 dollars.
Two things wrong with this scenario. The first is that one of them should have gone to check the price physically. The second is that who ever is stocking the items is obviously putting them in the wrong place, or the pricing system is flawed and is not recognizing the different paint costs. Either way i had to say NO to the purchase.
I even went back into the store to see if i was indeed correct on the price, and it came to me that the price was possibly for the more expensive tube. Regardless it shows that the store cannot stock their items correctly or price them accordingly.
Ive never run into this problem before but its very hard to shop when the price of the items is RANDOM AS HELL. If youre going to offer so many sales and promotions each week, make sure your staff is pricing the items accordingly. Unless its on the way i doubt ill be revisiting a Michaels store any time soon.

I would like to give a shout out to Beaverton Michaels craft store. I went in on my lunch today for some more yarn for the scarf I’m kitting. The vey nice young man who helped me at the register is the THIRD employee I have encounter very recently in your store that has obvious special needs. I’m super impressed with the management hiring practices! Please keep up the good work. It makes my heart happy to see the diversity and I will most defiantly be a repeat customer and be sending my friends and family in!

I am going to be Red Riding Hood for Halloween but was having a really hard time finding the type of basket that she carries. I made the trip to 4 other stores before deciding to just call Michael’s. The gentleman who answered not only told me they carried them but also after going to see if they were in stock proceeded to pick out 3 different types for me to choose from. When I got to the store they were up front waiting for me. Talk about perfect customer service. Plus I really liked how clean this store is.

This store has gone down hill! Thankfully Craft Warehouse has come into town! Theres hardly anything in there and looks dingy. I had to leave the store because i was starting to get sick from the smell of «christmas». Will be going to craft warehouse from now on.

I had good service from this location despite what other reviews reported. Smells like a craft store and had a great selection of wood crafts

Do not expect great customer service because you won’t get it but honestly I could care less because I am a craft store pro and come here all the time. The have coupons (go online or on your phone and grab them every time you shop) which are pretty great and always have super sales throughout the store. The rule here is NEVER buy anything full price. If you need a spendy item you can always get a 40% an item coupon… go one day after another with two different coupons if you need to — the savings are WELL worth it seriously.
I find so much for my house here and love wen they come out with whatever seasons new stuff. This particular location as a great selection of home décor stuff whereas the one on Nyberg Rd in Tualatin has far more terrarium supplies (pro tip).
I went in last night and for $ 20 I bought a pile (and I do mean PILE) of clearance little chalkboard clip labels for when we host wine and cheese parties, a large easel version of the same, a gorgeous Parisian inspired magnet box (to hold my colored pencils), a paper mache gift box and a set of three hair clips.
This brings me to several other points with Michaels which are most about the front of the store where you can find «THE BINS». First off… this place RULES for stocking stuffers… most are $ 1.50 and under and are great stuff if you look. Anything from lotions, monogrammed mini tissue packs… you name it. I had been looking everywhere for a magnetic notepad — just something for our fridge grocery list so I wanted it to not be ugly but everywhere I looked. ugly or expensive. Randomly Michaels had ones with a simple fleur de lis — great magnet, looks awesome…$ 1.50 each — NO JOKE… I bought a stack! They change out the stuff constantly so take a peek. Yesterday’s score was three hair claws (the perfect size you cannot find anywhere)…$ 1.50…can they even make them for that cheap? I almost always find something in one of those bins so take a slow peek while getting into the line.

Shannon needs to get out of retail. She is the rudest cashier I’ve encountered in years. Not only has she been rude to me once but twice now I have had issues with her. The first time she refused to honor the teachers discount! I even had my batch. I called manager to complain and he offered to give me item for free if I came back. I actually came back ONLY because JoAnns was out of what I needed. I attempted to get the item the manager promised me and she «couldn’t find it» and refused to call the manager and refused to give me the district managers name and number. She told me I’m well I think she quit.

Two words, The Worst! Seriously you guys, are you for real? The shelves are never stocked, Never! EVERYTIME I come in for an item it is out of stock (and it is not just one particular item, I’m talking a huge array of craft items I go there looking for) and trying to find someone to get help from is harder than looking for a needle in a haystack. I asked one lady over and over for assistance and she was so put of by having to helps find something, I swear she rolled her eyes at me and then pointed «ugh it’s over there, right there…» And then walked away. I don’t understand that sort of customer service. I have worked cs for 14 years and that is the worst treatment. Also if something is a «popular seller», stop lying to me when you say you will have it on next week, because I was told that a month ago and never have seen my needed items in once. There is one thing I can’t complain about, the ample parking. Tons of it. Like for miles. Like we could throw a party for the city there, with elephants and bouncy houses. Maybe it is so ample because everyone ran away screaming in horror at the state of this «remodeled» store or whatever they claim to have done to revamp this dated, yellowing, disaster of a craft hellhole. Come on you guys get it together! You are making yourself look bad.

Have you ever had a need for emergent framing? I have. And thankfully my people at Michaels helped me out just in time.
Mad friendly people and they have everything.

Seriously, how is this store organized? I entered the store in need of three items. After looking around the store for 15+ minutes, not only could I not find what I needed, I couldn’t find an employee who was willing to help me out.
Maybe the physical layout of the store is beyond their control. I have no idea what the corporate forces at Michaels tell stores that they have to do. But these guys definitely have the capacity to improve upon their customer service and have so far failed to do so. I’ll look elsewhere for craft needs.

The store has lots of craft items and supplies but the staff are very unfriendly and give very poor customer service.
I have been here several times and I want to like this store but it has a poor layout and it’s disorganized, unless you like trying to hunt down and find items.
I also had to walk around and try to find a staff person. When I finally saw a salesperson, she took off in the other direction.
I don’t think the staff workers are treated well themselves as when I was checking out, the salesperson was told she couldn’t take a break because another salesperson hadn’t shown up yet.

Woof. Perhaps I’m spoiled by the Michael’s where I last lived, but I was so not impressed. No greeting or assistance from employees, looks messy from the moment you walk in, poor layout with aisles that feel placed without much thought as they obscure sections that lack adequate signage, and prices and selection were worse than Blick’s which is just a few minutes down the road. I don’t see myself returning to this store.

Today was my first time going here and I can not believe how Bad I was treated! I was looking for stickers and this lady starting with the first name M (I wish I got her full name) was so mean to me telling me to pick up the stickers because they fell! Hello I am not done I have not yet left the area and your telling me to do what! She kept following me everywhere I went. I recommend this place to people who love to be followed and be treated like shit! Worst of all she said she was the manager and was talking to one of her friends saying she was going to kick me out! For what for trying to shop. They will not be receiving my money!

Its a craft store you are supposed to hunt for stuff and help. The «new look» is nothing more then to Hurd you into a line. I felt like I should moooooooow.

I have been coming here for years… have to say the selection is huge and they always have stuff on sale… Be careful of what you are buying since a lot of things are over priced… however there is lots to be found here that are decently priced… especially when they have sales or the magic coupons they give out. Now if you need to find something and you are walking around you occasionally see a staff person walking around… however like magic, the moment you need to ask a question or need help… you can not find one single person and have to go around the store begging for help… its like the store knows you need help and POOF everyone disappears lol… it is kinda funny that way but hey… I know this and I keep going back.

I seriously wish i could give negative/​zero stars. This location in particular is horrible, but the corporation is worse.
They now have a policy that states you can’t get your full money back when you return something. Instead, they give you a resale/​return value… which is stated on your receipt at time of purchase, but is completely bogus none the less.
How dare you keep ANY of my money when I wish to return merchandise unscathed and re-​sellable? This company has completely forgotten who makes them money in the first place, the customers.

I’m a regular at both of the Michaels in the Beaverton area, and I definitely prefer this location. It seems more spacious and spread out, it seems much better stocked, and they seem to have more merchandise in general. My only complaint is that their scrapbook section sometimes seemed to be organized in a strange way; some items that you would expect to find together are not together. Whoever made some of those decisions should be seriously questioned. However, I still choose this location over Evergreen.
I’ve never needed help before, so I can’t speak to the understaffed issues mentioned by other reviewers, but my checkout experiences have always been pleasant.

Had most of what I needed though I did wander a bit looking. Passed by a couple employees and not ONE stopped to help me. PFFFFT.

Compared with other Michaels in the area, this location seems to be larger and better stocked. Other than that, shopping here is very frustrating. It is virtually impossible to find an employee if you need help finding something or have a question about what products to use. Merchandise seems to be set up in a counter-​intuitive arrangement.