Menchie’s Frozen Yogurt

We took our family there for the first time, and let me just say I am in no hurry to go back. The yogurt was fine, but I have certainly had better. My husband and I don’t usually go overboard, but the kids filled their cups and the bill was close to $ 30. I was astonished! We have never paid that much for yogurt, then I noticed their prices were a bitter higher than the other places we normally go. The service was mediocre at best, so all in all, I wouldn’t recommend it unless you are in the area and really can’t live without some fro-​yo.

The yogurt is good but the staff is horrible. Every time I have been in there the staff is doing NOHING. No cleaning, restocking NOTHING. Today the girl who seemed to laugh at something I said or did which was nothing, was eating her lunch I right out in the open. And the other girl was drawing flowers on the chalk board. And they are young and very rude. Get it together. They need to get someone who is mature and responsible in there. Wow how about the owner, what a novel idea…

Interesting selection of flavors. Nice having sample cups out so we can try before we buy. Location is nice, décor is fun not tacky, but my biggest vice is the layout. It has high ceilings, lots of open seating inside & outside on the sidewalk. The counter, where the employees hang out, weigh your stuff & you pay, is a circle enclosure close to the wall where you get your fro yo. And when I say close, I mean, close. It feels kinda cramped when you’re standing there checking out their flavors & people are trying to get pass you to pick something. There’s no good place to stand. The little area where you get your toppings has plenty of delicious choices, but the bins that hold them are skinny & tiny like a row of town homes. The cold section of toppings & sauces are alright. I guess I’d give this place kudos for quality, not quantity.

After a long, hot day, the employees seemed really tired, but they were still super nice. There were still lots of toppings, even late at night. There were a nice mix of innovative and traditional flavors. My only complaint is about the annoying customers (adults and children) who seem to have no concept of how to politely share a public space and still achieve their goals (of trying/​buying fro yo). Yes, we’re all hot and tired. Relax, it’s just yogurt. I wish the employees luck and patience. I certainly don’t have the latter.

I love to have dessert here and just go hang out with the family it’s such a great friendly place to go and get some frozen yogurt I would recommend this place to a friend and if I lived right by it I would be going there ²⁴⁄₇

It’s so easy to get good fro-​yo here. Tonight, my other half and I had some of the Cinnamon Churro-​flavored fro-​yo. It was delicious. These guys don’t screw around. 2x/​month visitor. Sugary goodness without nonsense. ###

Great tasting flavors and a good selection. Nice set up, fun décor, nice array of toppings. Store is always clean. Will be going back often!

They just don’t disappoint. Always a huge selection of flavors and TONS of toppings! ⁴⁄₅ cause they don’t have a drinking fountain!

Good frozen yogurt. Horrible customer service. Asked for a fully cooked cone but got the response, «It’s still edible. It won’t make you sick,» are you kidding me? Why don’t you stop playing/​sitting on the counter and actually do your job. I’m not even asking you to pour/​scoop my frozen yogurt. Never coming back to this location.

I really enjoy going here. This week they discontinued the peanut butter sauce so I might have to look for a Yogurt shop that has it.
One of the main reasons for going there.

This place definitely gets 4.5÷5 stars and I am definitely a fan. So let’s break this down in to the essentials.
The Positives:
Yogurt: They always have «Original Tart» which is, in my not so humble opinion, the best fro yo flavor ever. Menchie’s also does a really good job of rotating flavors. There is always something new to try!
They also have a really good mix of frozen yogurt that might as well be ice cream and then the more healthy options. Their signage is also really helpful and clear with labels indicating what is low fat, sugar free, low sugar, no sugar added, how many calories in a serving, etc.
Toppings bar: Tons of selection! My favorite is the small caramel turtles and the Cinnamon Toast Crunch which, strangely, work really well together. They also have berries and the last time I was there they cut up the strawberries in to eighths which was a very manageable size. Kudos, Menchie’s!
Sauces: Standard selection. Sugar free fudge, fudge, (heavenly) marshmallow sauce, and caramel. I think there might be one more…
Price: Pretty standard for fro-​yo.
Loyalty Program: Get their Smileage card and get surprised with a free fro-​yo every now and then!
The neutrals:
Service: I have had the BEST service at a frozen yogurt place here and then I have also had some not-​so-​good service. I don’t expect much, but a friendly smile, especially when the company advertises smiling (!!!) goes a long way. Note to fellow Unilocalers: tip when you have good service here, I think we sometimes forget how hard it can sometimes be to work in food, they are the ones that clean the spoons…
The negatives:
Layout: The area between the overly large checkout counter and the yogurt dispensers and toppings bars is a little too squished, you cannot really move freely if a slow family is in front of you.
Spoons/​Bowls: I may very well be mistaken, but neither the spoons nor the bowls are biodegradable. I know, call me picky, a tree hugger, a hippie, whatever, but this is something I have become more aware of as I try to limit the garbage I create. Plus, it is a really simple fix and those plastic spoons have got to be expensive.
Definitely give Menchie’s a go after a movie or dinner in Progress Ridge!

Was contacted by general manager saying she was made aware of this by someone else too and the employee has been «reprimanded». Thank you! No problems with this menchies anymore :)

The flavors here remind me of Sweet Tarts candy: super sweet, chalky, and artificial tasting. There are better places for frozen yogurt elsewhere.

They could have some better topping selections but I do appreciate that there are usually two types of sorbet :)

what could be better than $ 5.00 fridays at Menchies… well besides «FREE MENCHIES» This is one of our favorite spots to induldge in and treat ourselves when we are feeling like being semi-​unhealthy.
They always have an awesome variety to choose from, their toppings are always available and filled up too.
Awesome place in a great location!

So, I hate giving Menchie’s a bad review, because, with the exception of tonight, I’ve always had a pleasant and enjoyable experience.
Tonight, however, was some of the WORST display of «customer service» I have ever seen.
So my buddy and I arrive at 9:54pm to get some frozen yogurt before the shop closes. Yes, we’re there riiiiight before closing, but it’s self-​serve frozen yogurt and we were taking it to go. As we walk in, I see one of the employees take a few of the serving spoons from the toppings area, but I really didn’t think anything of it.
Fast-​forward to getting to the toppings station… Spoons! Where are the spoons for the toppings?! They had already taken ALL of them! Mind you, it’s not as if no other clients were in there when my buddy and I went in. There were six other clients that were getting yogurt and they too were wondering who stole the spoons. Everyone is just kind of waiting there trying to figure out what to do. We weren’t going to just start taking things by hand (although, one client suggested that … umm, eww), and we can’t use the spoons at the register for more than one topping due to cross contamination issues.
So we all ask, where the heck are the spoons? Sarah, one of the two employees, flatly answers that they were already taken back to be washed. Umm… you have a store full of people… why the hell did you take away the spoons to the toppings? The toppings are 50% of what makes Menchie’s awesome!
No apologies, no sympathies. Just a snippy employee who clearly knows nothing about customer service nor does it appear that she enjoys her job. I then, loudly, say, «I smell a bad Unilocal review,» to which all of the other clients snicker and laugh. Sarah shoots me the death glare (professional, Sarah, really professional).
Whatever. I’ll take my frozen yogurt, get some of the chilled toppings (which still had their spoons), and call it a night.
Moving forward, she’s giving attitude to everyone at the register. She’s clearly a top contender for a «Worst Customer Service» award. She gets to me, being all huffy and puffy, and after charging my card, says «next.»
At this point I’m done with it and fire back, in a fairly rude tone (I regret nothing), «can I get a lid?» More huffing and puffing as she is required to do her job.
Seriously, I will be going to back because I enjoy Menchie’s… but this was seriously some of the worst customer service I’ve ever experienced, anywhere.
I get that you and unnamed employee (she wasn’t wearing a name badge — to note, she wasn’t terribly bad, but she didn’t do much to reign in her clearly horrible coworker) want to get out of work as quickly as possible… however, when you work in place where your paycheck comes ENTIRELY from the clients you interact with directly, I’d suggest taking a few customer service classes and try at it again. Because you’re seriously terrible.
Oh, and on top of it, I realize when I got home, she didn’t get my Smileage info. She didn’t even take the time to ask for it.
At least the yogurt was good, right? Because nothing else about my experience was good tonight.

Yogurt = A+
Toppings = A+
Employees = A+
Happy Hour Idea… Fantastic
Great place. They get «it» and our family loves it.

Menchie’s ties for my favorite nearby frozen yogurt spot. It’s surely a superior way to get some extra calcium in your diet. They have plenty of flavors that change often and many fresh toppings. I really like the peanut butter and jelly as well as the chocolate banana. The rewards card is a nice touch.
The smiley theme is a bit cutesy for my taste. I definitely feel bad for the poor employees who have to say have a smiley day but they seem to handle it well. At least it’s better than sneering hipsters.
Mmmm yogurt…

They FREE WAFFLE WEDS!
They also have a Happy Hour after 9 on Fridays.
Located in the Progress Ridge Plaza thingy they close in the summer at 11 pm everyday except Friday & Saturday when it goes til midnight (!) which is very cool because a couple of the other Progress Ridge businesses are also open late or have extra summer hours! Wow! My little Tigard is growing up, sniffle, sniffle, tear wipe. Someday it will be Scottsdale, AZ, minus the triple digit days, I hope.
I have been to lots of the nearby yogurt places, but this one has instantly won me over with their constantly changing LARGE VARIETY of flavors and choices — they have low carb, they have no sugar added, they have all kinds of EASY symbols to indicate allergens and ingredients so I don’t have to ask again and again regarding things I am trying to avoid, they separate their nuts from their other toppings and they have a HUGE variety of toppings — from fruit & fresh whip cream to mini gummi bears and marshmallow goo. Their staff is friendly, nice and consistent.
So that’s all the factual stuff, here’s the gut level reaction — BUTTERY POPCORN YOGURT IS SO DAMN YUMMY! This is a strangely good flavor that I am looking forward to returning soon, I hope.
Oh, I forgot, you have little sample cups so you don’t have to commit to a whole bowl of popcorn yogurt if you don’t want to.
This is a must try in my opinion.
About $ 5 – 6 per person (ADULT)
kids are probably a bit less…

Simply my favorite Fro Yo place by far! Everything is clean, excellent yogurt choices and plenty of them!
Do beware it can get crowded at certain times (especially since it’s next to Cinnetopia) and it is not a very large place.
Definitely take them up on their coupons!