Massage Envy – Tanasbourne

I have been a member along with husband for a little over a year. I have 4 therapists (Valin, Lisa, Micky, Marionette) that do a really excellent job for my style preferences (deep pressure/​therapeutic), Can’t beat the price, and my appointments always go seamlessly. Because they are popular, getting in last minute can be tough, but I book my appointments at least a month or more in advance to get the people I want!

Once again fantastic job on the part of Tj. He is an excellent listener. I arrived telling him that I felt like C1 & C2 were not in the correct place causing me a headache all week. Additionally, I felt that something was not in place around T11 & T12, because it hurt to breathe deeply. By the end of my 90 minutes, everything felt like it was where it was supposed to be. I no longer had the headache I’ve had since Tuesday. I can breathe deeply without the pain and I am starving after being nauseated since Tuesday. I came home ate two plates of food! Woop woop! Thank you once again for your expertise and above all LISTENING.
ADDITIONALLY, I would just like to add that since starting to see TJ regularly and keeping my appointments at pretty steady intervals, this is the first time since March of 2005 that I have gone longer than 2 months without having a terrible spasm and losing all feelings or the ability to move in my legs… between being able to eat and not finding myself on the floor scared out of my wit’s because I can’t feel or move my legs, I am so very appreciative and a VERY SATISFIED CUSTOMER.
THANKS FOR EVERYTHING!

I recently had a massage here and I thoroughly enjoyed it. Ben was a great therapist. He explained everything that he was going to do and made me feel very comfortable and relaxed. The front office staff were very nice and made sure that all of my questions were answered when I made my appointment. I will definitely be returning here in the future.

I’ve been going to this location for 6 years and have seen many therapists come and go. I have been lucky to be able to always have a few «go to“therapists. My problem is, today was the THIRD TIME I got cancelled on the morning of my massage. I understand things come up, but my issue is with the flippancy of the front desk staff. No real apology and seemed very happy to tell me they were fully booked. I have been a member of Massage Envy for 10 years and I have contemplated canceling my membership in the past but have changed my mind. I think I’m going to go ahead and do that. I’d rather spend a little more on a massage and at least have my appointments actually happen. I am done with this place.

Ben was an excellent therapist. He was polite and quiet and made me feel comfortable. The front office staff was polite and helpful, much more so than some of the ME locations that I’ve been to in Portland. The ambiance of this location isn’t as nice– much more like a dentist’s office than a massage spa. Regardless, I’ll return to this location for the nice people and convenience.

This place has some great therapists, but it is a BUSY location. Most appointments you have to book a week or 2 out if you want one of the experienced therapists (I personally like Vellin and Bob), and they are usually running behind. For example, my appointment was for 5:30 today… Still in the waiting room at 5:35.
With that said, customer service is always on point here. Very nice people and very clean and relaxing atmosphere.

I have a prenatal massage. The place is fine, good reception, great music and therapist. But I’m complaining for lower back pain and I order a foot scrub and my back hurts more after that service and the massage because I have to be on my back more than 10 min and actually the foot scrub is not good enough. Maybe you can avoid that service for pregnant women. The introduction price is good but probably I didn’t come back for a regular price. Thanks =)

I couldn’t get rid of this damn membership fast enough. Glad to finally be out of there. I left a lot of money on the table but it was worth it for the escape.
Terrible customer service. Impossible to book evening or weekend appointments with the good staff (because they were few and far between so in very high demand).
I had plenty of terrible massages during the length of my membership. Some of the therapists were just too inexperienced. Others were so exhausted from the grueling schedules assigned to them that they had no energy left by the time it was my turn.
Either way– I’m glad it’s all over (for me) now.

Meh. Customer service was subpar as far as Massage Envy goes. But maybe they were having a bad day? Only went once.

Update, they only honor massages (5) you’ve already paid for «IF» your current monthly statement is made. I cancelled my membership and told them to keep the $ 250 in massages I couldn’t get that day that «I had» already paid for!
I only went 2 times for an hour massage. I decided to get a membership. As you see it was a mistake. My first masseuse was a guy and was awesome. After my second massage from him. He said he was going to work for the competition.

Overall, I am pleased. My therapist is amazing. receptionist is friendly. The facility is nicely kept and modern.

Worst customer service ever. The front dest reps have no idea what they are doing and the manager «Rocky» doesn’t have the courtesy to call back.

Most incompetent staff I’ve ever had the misfortune of meeting. They do not know their own prices for the services they offer, and they struggled to sell me the most basic giftcard. We will not be returning.

I love this place. Staff is very attentive and friendly. Get the membership because you will come back.

I absolutely love coming here! I knew already that I would be purchasing the membership, so I didn’t experience any sales tactics by the front desk. But remember, they are in SALES so of course they’re going to try. A membership is $ 49/​month and includes a 1-​hour massage. That is a great deal! You can purchase additional hour long massages for just $ 39!
I always see David, and he is perfect for what I need. He always gives a perfect amount of pressure (for me). He never tries to make conversation during the massage, which is exactly what I want from my masseuse.
Finding your perfect therapist is a little trial and error. Don’t assume just because you didn’t like the first one you got that the whole place is terrible!

Very affordable, I received a three membership as a gift from my cousin. I went in last week for my first appointment for a massage and was greeted by a friendly receptionist that promptly checked me in. The masseuse was very professional and thorough in concentrating on my lower back problems. Although he was a little too firm a few times. All in all it was a very good experience. I will go back for sure!

Everything is about TRIAL & ERROR when it comes to new to a facility or a therapist. It would be absurd that one masseus matches exactly to a client.
Coming from Las Vegas, I transferred by membership over to the closest clinic, and it happened to be Tanasbourne location.
Upon entering in, I was greeted by one of the Assistant Managers to Rocky, a very friendly asian gal. She walked us through and recommended therapists that would best suit our needs. She had a recommendation for all types modalities/​treatments.
I urge you to talk to the front desk to ensure that you get the right therapist.
*If there is anything that you were uncomfortable with let the front desk know to see if there is anything they can do for you!
Most important part of any massage is the relaxation and get what you need out of it.
***Remember to TIP
Crainial Sacral
Foot Reflexology
Deep Tissue
ETC

This is actually a review for Aaron, the best massage therapist I have EVER had. Massage Envy itself is probably a three-​star okay. But because this location has Aaron, they get a huge kudos from me.
Aaron is a professional. He is incredibly knowledgeable and has helped work my muscles through some serious issues. He has helped me gain a better understanding about what massage does, and how I can better care for my muscles in between sessions.
As a person Aaron is also incredibly interesting. Each time I go in I think I will just peacefully keep to myself but we end up talking about interesting subjects and I seem to always learn something new. If, however, I WANTED a quiet session, he would be sure that I received one.
I always go for a two-​hour session… and if I could stay longer I would. It’s THAT good of an experience.

HORRIBLE! The massage itself was mediocre at best. After the Massage they were so busy trying to get us to have a membership that we made a reservation just to shut them up. We forgot about our reservation due to school and Midterms so we didn’t go and they charged us $ 78! Thats the most expensive mistake i’ve ever made. I will never go back to this company. They don’t tell you they charge you if you miss and they keep all your debit/​credit information on file, also without telling you. Pretty sketchy practices. We called them to dispute the charges and their response was «we take care of our employees» by charging you.

I’ve been going here for a number of months and I find Massage Envy to have a good blend of quality and affordability. The membership plan keeps prices down and the staff has a nice mix of men and women providing different pressures and techniques.
It takes a while to find the right masseuse, so be patient as you work through the staff to find your right match.