Heroes & Hobbies

This is a great place to find stuff. unconventional hours? yeah sure, but i remember the time I went there looking for Superman trading cards and the store was closed, so I called the dude and he was there within like 15 minutes to open for me and find what I was looking for. The operator knows a lot about comics, toys and collectibles. I like treasure hunting at this unique store and i like how the dude will take the time to find stuff in the store that i didn’t even know that i wanted!

VERY rarely do I stop what I’m doing to review an establishment right away. But today is one of those days and all it took was a mere phone call before I even laid eyes on the place.
I just got into Dice Masters and am looking for new places to buy my boosters
When I Googled card/​game stores, I found Heroes & Hobbies, it said they open at 6. I remember reading that a few times. Open… at…6? PM? PM still means nighttime, right? Okay, I get it, you’re self employed, you can set whatever hours you want. No problem. But what follows is a 60 second exchange that left me feeling confused as to what I did wrong, just by simply calling with a question. Because nothing that transpired was pleasant, or inviting as a customer.
I didn’t leave them a message when I called earlier in the day and got voicemail. Meh… I already found out Ancient Wonders closes at 10 and Rainy Day Games closes at 9 if I can make it. I’ll do the drive in the rain and dark. I busted my butt at work today, I’m going to indulge! Pshhh… this is Oregon. Does rain stop our fun? NO!
So flash forward to 745pm. I get a call from a number I don’t recognize.
Convo goes like this:
Him: ‘I missed a call earlier [unintelligible words] Heroes & [unintelligible words] when we were [awkward pause]…not…available.’ (If you need to imagine a tone to accompany this intro, imagine one of disbelief that you would call: gasp: outside business hours.)
Le moi (realizing it’s one of the 4 game stores I called): ‘Ahhh…Are you a card/​game store?‘
Him: ‘[awkward silence]… … yes’
Le moi: Oh! Hi! Yea. You guys really do… open…at 6 at night???
Him: ‘(long awkward silence)… …yes’
Le moi: ‘…oh okay… do you sell Dice Masters starters or boosters?‘
Him: (long awkward silence)’…(still awkward)…‘nope’
Le moi: ‘…okay…Thanks for your help!‘
Him: (long awkward silence) ‘… …yep’
I’m not sure what happened but I’ll tell you what. When I called other stores, they were engaging, didn’t make a customer feel like you are an inconvenience and dare I say, welcoming. I even got a ‘Hope to see ya!’ before I hung up with Ancient Wonders. And we all know the awesomeness of Rainy Day Games. This place here though, screams ‘Why are you calling? Don’t come in here! We don’t want you here!‘
Believe it or not Mr. Heroes & Hobbies, how you carry yourself over the phone speaks VOLUMES as a business. It can make or break whether or not someone even wants to step foot in a place. And guess what? I don’t.
I’m all for supporting local, but not local jerks. Truth be told, this guy I can guarantee, doesn’t care. This review isn’t meant to give this poor man any form of ‘You’re a douche… be nice to your customers’ kind of epiphany. He’s way passed that. It’s for YOU reader. Seriously, you really don’t want to spend your money at this place. You as a customer, deserve much better than to spend money in this ‘business’ with amazingly sub par customer service.
Would I recommend this business? [awkward silence]…nope
tl; dr: NO, just NO.

Lesson 101 on how to treat customers.
1. Smile — Maybe open the door for your customer.
2. Say hi and welcome them to your store
3. Offer to help.
4. Strike a pleasant converstation
5. Do not sit on your butt and act like a jerk.

So, this guy needs some lessons on how to treat people! It’s pretty obvious from his other reviews that he has ABSOLUTELY no idea what customer service is… I actually tried multiple times over a two-​year period to get to the shop when it was actually open. But often times they don’t even follow their own posted hours. Once I was able to get into this shop, the staff was completely rude and disrespectful. I’m guessing that this individual must be rich, because he sure as heck is not making a living off of how he treats people. I highly suggest that you save yourself the frustration of being treated with disrespect and in a dismissive fashion, and just go visit Things From Another World. This guy certainly does not have anything that they don’t have, and everything that he has is certainly in much worse condition and overpriced to boot!

This place is absolutely wonderful– if you were looking forward to being treated like a complete and utter piece of crap! The guy who sits all ‘high and mighty’ stating at you as you parouse his beat up toys/​comics in plastic bags behind the counter ‘knows so much more than you’ and will make you feel like shit just for asking prices. Most of which you have to ask anyways, and we all know the parable, ‘if you have to ask, you can’t afford’ well this guy takes it to a while new level. I found a large gallon bag, filled with vintage MLP’s not even in good or awesome condition, after he pretty much told me I was going to pay «hundreds» for this barely $ 50 worth of ponies to me, I mentioned I happened across my collection via a friend, who gave them to me, and my nieces, who loved my old pony connection. He curtly pulled the package behind the counter saying «well I can’t give you mine, sorry» I was so offended. I just told him ‘fine, keep the shitty quality ponies, I wouldn’t have taken them even of you offered them for free. Who knows what you’ve done with them.’ We left the store, and dude followed us out. We were the only customers, and sure we passed merch on our way out, but we didn’t steal anything, which is what I’m sure he thought. Either way, don’t waste your time, TFAW is around the corner, and they actually love their paying customers ;)

The guy behind the counter was a complete ass! I called the night before to ask if they buy comic books baseball cards and toy cars and was told «yes we buy them all please bring them in and will take a look at them» So the next day I drove 20 minutes to get there but when I came in to show him what I had, the guy took a very quick glance and said «OK thank you.» That was it. So rude! Just turned around and walked away. I was the only person in the store so it’s not like he was busy or anything. So I asked him «you’re not interested in buying any of this at any price?» he just said «nope. I only buy collections. Come see me when you have about 2000 more comic books.“I told him that I was told the night before to bring my things in and he said «you must have talked to the other guy. I only buy collections.“then he sat there and stared at me. I understand if he’s not interested in buying anything but he could have been at least cordial and polite. Definitely needs a lesson in how to speak to a customer. I would never go back.

This guy is a complete a#%hole!!!
First of I like stood in front of him for like 10 minutes waiting to be acknowledged and be helped but didn’t say anything to me had to say something myself
Anyways this guy deserves to get his ass kicked hope someone does that to him!

This place is awesome if you are looking for old, vintage, beat up toys, which is exactly what I like to collect.
If you are looking for new toys, or vintage toys in perfect condition, this place is not for you.
The place is very chaotic, but I find that that makes it more fun to look through everything more than once. I like going through stores and finding something new each time around.
Don’t go by the hours listed. Definitely call ahead and leave a message.
The guy who runs the place will call you back when he is there which is usually around 7 – 8 based on my experience.
Some peoples reviews make it seem like the guy isn’t nice, but I think he is just a nerd which can lead to some awkward moments, but he is definitely friendly if you are there knowing what you are looking at.

Star Wars, Star Wars, and more Star Wars! This place is a must stop for any Star Wars fans. I can’t understand why this place has so many negative reviews.
Staff — I called in advance after reading all of the reviews to make sure they were open. They were open and the guy on the other end of the line sounded super friendly and helpful. Upon walking in the store there were three people chatting it up (two people and the owner). They were all immediately friendly as well.
Price — Yes they are high but this is one of those awesome, classic places where bartering still exists to some degree. I got some sweet deals on sale and he even gave me a multi-​item discount on the fly.
Item Condition — A lot of the stuff in there is VERY old and rare. Old things age. If you are a super OCD collector then a lot of the stuff in there wont be for you. I found everything to be quite satisfactory, especially considering it was all just decorations for my cubicle at work.
Also, be warned: CASH ONLY!

The figures weren’t well maintained or cared for. TMNT were just randomly in a beat down Ziploc bag, while there were Happy Meal toys from 1985 missing pieces on a shelf.
The hours are kind of weird. Like he has a 9 – 5 and works there afterwards. However if you own the business, be responsible and make sure that you handle it properly, which includes hours of operation.

We’ve gone all over Oregon to many little collectibles shops but this one left me quite dumbfounded. What a peculiar place, with a quite peculiar owner. First off, the hours or so strange! They don’t operate on set hours so you have to call ahead and leave a message so that the owner can call you back and let you know IF he’s open or WHEN he’ll be opening that day (more like night). So we get the call back and head over there one night and as we enter, he’s arguing with a guy who’s trying to make a deal with him and honestly, he was being quite rude and condescending.
So anyhoo, we proceed to walk around and check out what this place had to offer. They had a lot of animé, star wars, transformers and more toys along those lines. The place is really unorganized and there are boxes upon boxes all over the sales floor. We basically had to walk sideways in a single file line trying to weave through the aisles. We particularly wanted to see if he had any collectible G.I. Joe items that we’d be interested in. He pointed to a stack of boxes in the distance and said he «probably had some in there». So we went towards it and tried to open one up. Bad Idea. We got scolded for that. Apparently we weren’t supposed to open up boxes on the sales floor?! So #1: Then why did you direct us to it, and #2 if WE weren’t supposed to open it, then why didn’t YOU do it for us? So strange!
My daughter found a shelf with little disney toys that he was selling for $ 5 for 10 items. He started being very friendly and chatty with my daughter and me as she was rummaging through the shelf. (Bi-​polar much?) At the same time, out near the front door, my son set his eyes on some lego figures in the glass display case. My BF asked about them and I guess when he pointed to the ones he was interested in and an alarm went off. From behind the counter, he yelled out «Okay, what did you guys break?!» OH EM GEE!!! Are you serious?! My BF, my son and my niece just about had it at that point and walked out. My daughter still wanted her little toys so I paid for those and wanted to bolt out of there. He continued to try to chat it up being all smiley and friendly but I was already disgusted with the way he treated my family that I had to just cut him off and leave. He’s lucky that I even bought those stupid little disney thingies for my daughter.
So that sums up our little Heroes & Hobbies nightmarish adventure. NEVER AGAIN! Oh and as far as the prices, they’re higher than the item’s worth! Don’t waste your time! You’ll be buying second-​hand stuff for higher than retail new item prices. Ugh!

If i could give negative stars i would.
This shop is manned by one guy who’s basically an over grown child that shows up when he wants to. This place is NEVER open during its already pathetic hours. I was disgusted to hear the owner and sole worker verbally bash a girl asking about some pokemon figures.
I was repremanded for touching figure that were in a box ON THE SALES FLOOR. The figure ‘weren’t ready yet”. Huh? Why are they sitting on the sales floor then?
Oh and the prices are insanly high.
BAD BAD BAD

Well, based on the above reviews, I’d have liked to shop here (certainly had enough money to blow), but the store is never open. I call and call and get a recorded message that doesn’t give any hours.
Guess its no surprise they can’t hire anyone to staff the place, that would require being able to sell things… and I can’t give them my money when no one opens the store.

Lots of stuff but it’s easier to get around in my grandmas attic then this store.
Most stuff out of box, and still priced same as if new-​in-​box with all it’s attachments.
However, if you leave voicemail, they WILL call you back. However they don’t usually show up till after 8pm. So if you get the late night munchies, you can check out some dude’s huge selection of toys.

Action Figure Madness! Ever see Robot Chicken? Then you know what I mean. The guy who runs/​owns this store is really nice. He has a lot of comics and good comic book stuff but the store is stuffed to the gills. And with so much stuff its easier to ask him if he has something then look for it yourself. Also he will keep an eye out for anything you are hunting for in particular. Great store. Can’t recommend them enough. Bring Cash.

O.k., so I went to Oregon to visit some friends and the first thing I did was search out the local comic and collectible shops. In the major city area, we found a few that were small and overpriced, but when I had just about lost all hope, I found Heroes and Hobbies.
I spent a small bundle on Transformer stuff there and they were packed to the brim with all sorts of treasures from hundreds of Star Wars toys from every era to the standard Magic players arsenal. This place had it all.
I myself, collect Transformers and this place definitely had them. They put all of the other stores I checked out in the area to shame. They had a whole full sized glass cabinet and a half dedicated to Transformers and a lot more outside of them too.
They mainly boast collectors toys at decent prices, but they do have a comic section too and although I did not look as much through it, I am guessing it is pretty substantial selection.
My only fallback with this place is that I didn’t get to spend more time shopping there.
Definitely great if you are a collector of WST and the Act series PVC figures too.
If you are in the area and planning on doing some toy shopping, then I suggest you start here.
They also have a large amount of Star Trek, Yugio and Pokemon items too.