Epic Imaging

Avoid this place. It is truly awful. The technicians and Drs are sadly not skilled and will likely misdiagnose many clients that don’t know any better. I have multiple medical issues so I do know better. Do yourself a favor and go to another facility.

I’ve been here many times for my different imaging means. From MRI to x-​ray to mammogram, they have everything in this building and the most wonderful staff to accompany it. Every time I have been there, my check has been very smooth and the staff has been very friendly. It’s the kind of office where if they see you often enough, they remember you. After check in, there is always a very short wait before you are called back for your imaging session. Once the images have been taken they are immediately delivered to your physicians offices but I always request a CD to take with me which they are always happy to provide. As far as imaging goes, this place really has their stuff together and I appreciate their professionalism and friendly nature.

I hope everyone stays away from this business. I was sent there for a thyroid biopsy and Dr. Bocci and his medical assistant made me feel like I was a criminal out for drugs. They put me in the room and then the assistant started yelling at me asking why I was there. I kept trying to tell her but she would not stop yelling. Finally Dr. Bocci walked in as it was apparent he was listening at the door and grabbed the paperwork from me as I was trying to show his assistant the line she had skipped. So because he did not read it correctly and look at the ultrasound that was sent to him to review I was made to feel like a criminal… PLEASE FIND A DIFFERENT IMAGING PLACE.

I went to Epic Imaging today to get a full abdominal ultrasound. I was helped immediately, I was checked in and treated respectfully, and within a few minutes I was taken back for my ultrasound. The technician was thorough and helpful. Overall my visit there was successful and I was very pleased with the service I received.

Why I came back to this place to be put through missery at the front desk is beyond me. They have gotten no better than before at all. 9 months ago I reviewed them and told them about their service. Obviously no one in their upper management cares about the customer service here. The lady sitting front and center when you enter is the most rude person I have met. She was nasty to my wife whom is handicap and in a moterized chair. My wife was actually in tears after being talked down to by this lady. I hope they have audio with their CCTV system because a supervisor really needs to dicipline this woman for her actions. I will not come here again. If my wife wasnt in so much pain right now and needed this done I would turn around and walk right out. Get it together Epic. Oh and when you are yelling out customers insurance info that is usually a bad idea as well.

2 MRIs from DeSai. No bedside manner. Both MRIs came back «normal.» I had two surgeries from a surgeon he works with that proved otherwise. Each time, «put me on the scope to see what’s wrong.» Didn’t help my situation at all. Either my case is special, or faulty equipment, or operator error.
I was disappointed

I’m not sure if this place is disorganized or the receptionist is a ditz. She seems extremely stressed out and is being rude to everyone who walks in the door. It’s saturday morning and there’s like 5 people here. Maybe she’s hung over.
Luckily I have insurance and I can get xrays pretty much anywhere. I will not be coming back here.
They need to get a welcoming person up front because this dirty blonde lady is no treat.
EPIC xray FAIL

Colossally screwed up left hand doesn’t know what the right hand is doing. Disorganized is an understatement no respect for patients time. Standard answers are 15 minutes or do you want to reschedule

Saved myself between $ 100-​$ 250 by having my ultrasound done here. This is a big deal at the beginning of the year, when deductibles are at their peak.
I’ve usually found Epic to be the lowest for bone density, x-​Rays, etc…
They were running over 30 minutes late, so I cannot give it 5 stars…

I just had a great visit at Epic imaging. My doctor referred me, so I’ve never been before. Making the appt was very easy and the receptionist was very nice. It only took a couple minutes, which was nice. I hate some doctors, they want a ton of info and when you get there you’re telling them again. Anyway, check-​in was great… they seem to have decent software to make it quick. I only waited 3 minutes until I was called. The nurse was very very nice and explained everything to me in detail. Doctor came in and was also very pleasant. Both the nurse and doctor asked if I was okay a half dozen times. I liked that they were aware of my nerves and general well-​being since these procedures can be scary. During the procedure, the doctor was explaining what she was seeing so it wasn’t a mystery. Overall, I would definitely go back to epic imaging again.

I am not sure what the negative reviews are about, I love this place. I have been here for Xrays, Mammograms, and a few other procedures.
The parking is easy, the check in is private the way I like it. They have a restroom in the lobby so you can pee before you leave. I rarely have to wait more than about five to ten minutes before being called back.
I especially love the fact they read your Mammogram and give you the information before you leave, that saves a great deal of worrying and waiting for that letter to come in the mail five days later.
All good things in my book!

As a 20 year old, medical appointments are interesting because it seems nobody takes you seriously. But Oh my goodness, after having a terrible medical morning the ladies at epic were a breath of fresh air. My initial phone call to make an appointment seemed a little brash so I was nervous about what the facility may be like and since this was a zoom care referral I was anxious. (My zoomcare seems to have a history making me get tests done that don’t seem really relevant to my pain)
The lady who checked me in (I can’t remember her name, all I know is that she had a newborn baby!) was fantastic and friendly and caring. Everything you could hope for. (I’m only subtracting a star because I arrived at 12:45 for a 1 pm appointment, with a full bladder per procedure instructions mind you) and I wasn’t seen until 1:15 and I was almost in tears I had to pee so bad.
For such an invasive procedure, I almost felt like I was at a day spa. Relaxing music, a warm gown that smelled like lavender fabric softener, and dimmed lights! Totally put my nerves at ease. After a negative result, I was also asked by my physician to try and get another image while I was there and the ladies at the front desk were super accommodating to that too!
They dealt with my insurance for me and helped me get an appointment right away. Made me feel taken care of and loved on when I needed the most support I could get.
I even ended up having to call back to make sure my records were shared with another doctor and the man who answered for the labs/​imaging was fantastic and totally on my side. Good things are happening here.

Worst imaging center I have ever been to! Horrible horrible customer service!! Firstly, the scheduler gave me a really hard time about having my MRI done at this location and wanted me to go somewhere that is much further away for me. I had an MRI there last week which I met with my doctor to talk about in depth. CT was recommended to confirm findings. Well, I called their medical records office to see if my CT report was ready, and they told me I could go pick it up from the front desk. I get there, and they refuse to give it to me! Gave me some crap about a ’72 hour’ hold, so I called my doctor’s office. They were shocked that Epic refused to give me my own medical records and told me they should have handed over the report. I called the medical records supervisor and explained my situation, and he gave me the same crap. I already understand what the CT was looking for and my doctor said you should give the report to me, but noooooo ‘you can pick it up on Saturday if you want’ This is so absurd. I’ve been to at least ten imaging centers, and this is the first place I’ve been to where I didn’t leave with images in hand. Very disappointed.
Only positive thing was the tech who took my MRI. He was very friendly and made sure I was doing okay during the MRI.

avoid this one. DO NOT take your elderly parents here.
The Dr doing my imaging could not have been nicer.
BUT, the nurse was scary, mean, very meth-​y, rough with Tan-​Mom face, & huge stiff blown-​out mullet. First, she got very nonverbally offended that I didn’t want to leave my clothes, & shoes in the public dressing rooms that didn’t lock. I brought my stuff in along with my purse. She asked what brought me there, and I kept trying to answer, but she kept not-​understanding, shrugging her shoulders, rolling her eyes, shaking her head at me. But she kept digging and disliking the results! (I have no problem communicating to the other doctors & nurses I go to.)
Anyway, this seemed to be some sort of punishment. (I noted that the computer screen had my Dr. Name & what I was in for.) Finally I just gave up and waited for the Dr. The Dr. came in and seemed extremely friendly, almost apologetic for whatever may have been going on.
Afterwards, because I was so filled with testing fluids, they ushered me to the restroom. When I came back, somebody else was in my supposedly safe-&-secure dressing room, so I ended up changing in the restroom.
I took back the utility bag they gave me along with the robe & set it on the floor outside my dressing room. I saw the nurse came upon it and, again, looked at me, as outraged as you can get without screaming.
I can only imagine how she would treat some elderly person.

My appointment for an X-​ray was at 11 am. We got there at 10:55 am, didn’t get call to do paperwork until 11:10 am and didn’t get in till 11:30 am. After the waiting period, the X-​ray itself was pretty fast and the X-​ray expert was nice and friendly.
I was supposed to get my result in a CD, but I couldn’t because their CD-​rom is broken. Hmmm… I just think they should have another computer with working CD-​rom to make cds. Anyway, I got my result in the print form. Overall, it’s an ok place to get an X-​ray, but expect the wait.

I arrived extra early to get checked in for my «imaging». Fortunately, I was reading a great article about George Clooney, and did not realize that I had waited 15 minutes past my appointment time to be seen, hence the 4 stars. What was great was to have my mammo and immediately receive an «all clear» after the on staff radiologist reviewed by digital mammogram. This took so much stress away and I left knowing that I was okay. After having a very scary looong weekend last year waiting to receive another mammogram, it was awesome to get the results right away. Digital mammograms are better for women with dense breast tissue according to the tech. at Epic. I would recommend Epic to anyone.