Ecodrycleaner

I have been using them for a couple of years and had been very happy with how my clothes were dry cleaned. Then, without notice (although they deny this, but yet have no record of any calls placed) they donated my dress because it had been there too long. This is unacceptable. The most disturbing part, is that they didn’t care. They stood on the «our procedure is» platform and never took responsibility. Also, do not have your clothes altered there as I had a piece of clothing rendered unwearable. Spend the money and go to Nordstrom for alterations. Unimpressive customer service.

This is a fantastic establishment that goes over and beyond. They got my clothes to me before expected and with a great price. I had a great experience and will use them again.

Decent dry-​cleaners. They always do a good job. I even had my jeans shortened and they did great. I’m not sure if the higher prices compared to the non Eco places is worth it, but they’re were always getting my cloths done in a timely manner, always very responsible, and I don’t have anything to complain about.

This is THE WORST. I have been a customer for years, but there have been one too many missed deliveries and crappy service. I am currently missing hundreds of dollars worth of clothes from this place, from two recent pick-​ups, and they claim that they delivered it all. They have not. I now have to resort to small claims court to try to get our stuff back or at least compensated. DO NOT LET THESE PEOPLE HAVE YOUR CLOTHES.

unfortunately my brother took a sleeping bag of ours here to clean— I really dislike this business– I called several times to see if it was ready– no one answers the phone repeatedly– when I finally did get a person on the phone she said— no it wont’ be ready till next Wed (ie 10 days AFTER he took it in for a «rush» order)– so I said– gee I think he brought it in four days ago — are you SURE it isn’t ready and lo and behold «they found it was ready”— honestly— I will never use this business … what a waste of time…

They were nice but…
1. They don’t return calls, I left messages, yet no return call & I waited a week.
2. They cleaned one part of the garment which i appreciate because its not an easy stain and i bet some other places would not be able to, but not the other side with the same stain. I don’t understand, it’s the same stain :(I left it for re-​do, but same result along with a pen mark now that wasn’t there before.
And I still had to pay. 3 stars for removing part though.

Other than the convenience of their pick up and delivery service, Eco Dry Cleaners is not worth it. We’ve been using them for the past few years as we’ve needed them and had very few transactions with them go smoothly.
Pricing has ALWAYS been an issue from day one with them. There are only a hand full of times where the price we were charged was the same as what was published on their web site.
This last time we used them was the final time. When my wife called to ask about why an item didn’t come back with the rest of our stuff, she was treated rudely by the person on the phone and was made to feel stupid because she didn’t see that these types of items take a little longer. Horrible customer service and it’s not the first time.
We will not be using them any more and we’ll be letting our friends and family know all about our experiences with them.

This place picks up dry cleaning from my office, great service, prices and people. So far so good.

These guys will Ruin your expensive wool items, and take no responsibility whatsoever.
We had big communication issues, and the manager is hard to get a hold of.
Never again

Pros: Clean, pretty fast, delivery
Cons: Pricing not clear, sometimes errors in communication
I was between a 2 and a 3 for this place and decided on a three. I wasn’t impressed with the lack of pricing information. It’s hard to find it on the website and they seem to change it without informing you. Check it clearly and make sure it’s right. Also, the communication sometimes is lacking. I sent them a notice to pick up my dry cleaning and nobody came to get it. Since I went to work, I put the clothes right by my door, but nobody came. A lot of my shirts and pants are more expensive, so putting clothes freely outside and them to sit there all day without being picked up was annoying. Luckily, they were there untouched when I got home, but the fact they didn’t get them after I sent them a notice was frustrating. I drove over to the store with my clothes and told them about this and they told me they sometimes have errors and don’t get messages. Kind of a bad excuse, but maybe believable.
On the flip side, my clothes came out looking great. Shirts were clean and pressed nicely, pants the same, and my wife’s dresses all looked great. We got our clothes back in less than a week and they delivered them right to our door.
I know using a natural dry cleaner can be more expensive, but I think it’s worth it. Clothes typically last longer than they do when you use a chemical one and of course it’s better for the environment. Eco Dry Cleaner gave me a bad first impression with unclear pricing information and errors in communication, but made up for it with clean clothes delivered in a timely matter. I think I’ll give them another chance and hopefully can bump up their rating a bit higher.

I have been having problems in the last one month, they delivered some shirts late even though picked up same day. I was afraid they lost my husband’s shirts. It happened twice, no follow up call or anything. I called them and left messages many times, but they’ve never called back. Very unprofessional. Also, they didin’t give me a discount which they are advertising. Delivering system seems convenient, but you have to be careful not to lose your garments. And until I get a call back from someone (still waiting) it’s difficult to know who to hold accountable… the delivery person? The branch? The head office? I start looking for a better dry cleaner and found out I am not the only one having problems with this dry cleaner.

I was getting married and my fiancé and I were looking for a place to get her wedding dress and my suit dry-​cleaned and pressed for the wedding. We called and confirmed the price was $ 60 for for her dress and $ 12.50 for my suit, which was very reasonable for a dress compared to other places I called, I went in and found that the people running the place very professional and looked like it was all family running the place. When we picked up the dress the price was suddenly $ 75 instead of the $ 60 quoted and the girl at the register didn’t know why the price suddenly changed. Felt a bit like a bait and switch retail tactic so was not happy about that, then when I went to put the suit on before the wedding, I noticed two buttons missing from the cuff area, which were there when I dropped it off. The dress however was cleaned very well.

I’ve been using Eco Drycleaner for over two years now and have always been very pleased with their service. I feel that their pricing is fair (even if some pieces feel pretty expensive) and they do their best to cut costs for their customers whenever possible.
I use their delivery service to my home which is incredibly convenient. They give you a nice bag to stuff all your laundry into and will even take repairs in the same bag. I’ve attached little notes to garments that I needed work done on and they have always come back in excellent condition.
It’s very reassuring to know that this company is doing their very best to minimize their environmental impact. They even recycle all the metal hangers and plastic bags that their clothing comes back to me with. All I have to do is put everything in the laundry bag with my clothes.