David’s Bridal

Never go here on the weekend of the Portland Bridal Show. The store was so packed, they sat someone’s guests right outside my fitting room so someone’s mother and aunts could literally see me in my slip and boostier every time we opened the door. Not classy. Also, my consultant was very young and struggled to bring me anything close to what I was asking for. My sister had a good experience on a slow weekend here 3 years ago but my recent appt here was a disaster.

Today I went to David’s Bridal with a friend wedding dress shopping and worked with Emily. She was fabulous! She asked lots of questions about what the bride was looking for in a dress and made sure to stay in our price point. Emily even stayed late on a Friday to help us find THE dress! So glad we got to work with her and recommend this David’s bridal to anyone.

I went here just to pick up a gift for a bride. It should’ve been a quick transaction since I knew what I wanted. The store wasn’t very busy and there were many people working. But no one else would come help ring me up really quick while the other cashier was busy with a customer. It ended up being about a 20 minute trip which should’ve only been a 5 minute trip.

So VERY disappointed in David’s Bridal. I am very sad to say that my daughter has had to call her wedding off and David’s Bridal will not allow a return on anything that was purchased. Her dress was bought directly off the shelf with absolutely no alterations and they will not even discuss a return. Also purchased a veil, headset, slip and storage kit. All things that could be put back on the shelf for resale but AGAIN David’s Bridal will not allow anything to be returned.
We all hope that the wedding is the beginning of happily ever after but it doesn’t always work out that way so be extra thoughtful before making a purchase that can’t be returned from David’s Bridal!

When I came in for my appointment with my mother I was at a lost because I didn’t know what to expect and what to look for — my perfect wedding dress. I was already overwhelmed with all the dress selections in the store and didn’t realize the process of finding a dress would be challenging.
Samantha was my stylist and she warmly greeted us at the front and asked what I was looking for and my price range. She was friendly and helpful by asking lots of questions to ensure my needs were fulfilled. She helped picked out at least 5 – 6 dresses including assisting me to get into them since some were difficult to try on.
At first, I was so discouraged because the first few dresses I tried on were not flattering and/​or does not meet my expectations. That all changed after trying on one particular dress that she had picked out that was more of a mermaid style with some flare on the bottom to make my figure look more curvy and feminine. :) I was so happy and to top off she suggested a sparkled gem belt to accessorize with the dress to further flatter my figure. At this time, the wedding shopping became fun for me. We started shopping for a veil, shoes, and jewelry to go with the wedding dress. Samantha even brought over the alteration lady to help assist which she also provided me feedback and suggestions on the jewelry selection to go with my dress.
Thank you Samantha for your awesome customer service! Also, I would like to thank the male store manager (sorry don’t have his name) he had a great personality and was funny! He was able to offer us a coupon deal for the transaction. Bless his heart!
The only con I have about the store is the sizing selection for smaller and petite clients like myself. They didn’t have any size 0 which they say it would be a special order nor do they have size 2. The smallest dress to try in store was a size 4 which Samantha had to put clips on the back of the dress. At the end, after choosing my perfect dress; she measured me a size 2 which I would still need alterations for the bottom length of the dress.

This is the worst customer service I’ve ever experienced. The girl they assigned to help me didn’t do anything but help me get a dress over my head. Once I put it on I kept asking what people do to remove the train, she did not tell me that they had the exact same dress without a train that was also $ 100 cheaper. With major doubts in my head and losing sleep about maybe not having picked THE dress for me, I scheduled an appointment for today and they called me back saying I had to have the same woman help me if I want to do a return, she doesn’t work till Saturday.(it’s Wednesday today), I just want to try on another dress…

A quick update: Sharon reached out to me and was very helpful in ensuring I was able to make the exchange. Both Sharon and the Assistant Manager at David’s Bridal, who helped me in the store, were incredibly helpful and very friendly throughout the process. I’m still disappointed in DB for having such a convoluted process for what should be a straight-​forward exchange, but I appreciate how helpful everyone was in helping resolve the issue.

Five stars for Taylor. Four stars overall.
Taylor is amazing. She was the most helpful, least pushy of all the consultants I had seen (3) and actually listened to what I wanted. Even though I gave her a generous budget, she found dresses between $ 200-​$ 550 for me!
This was my third time at this particular Davids, and it was Taylor that really helped me finalize my purchase. She did a lot of other things the other stylists didn’t: 1) made sure my undergarments were the proper size, 2) helped me in an out of all the dresses, 3) took pictures and helped me facetime with my mom after EVERY dress! and 3) listened to what I wanted even though I couldn’t clearly articulate it.
She has great fashion sense and guided me into what looked and felt best without stress. She went above and beyond by asking the alterations person to check on several different prices of alterations, and actually had the alterations person come look at a few dresses. She looked up prices and even got me my dream dress on sale– and was able to order a new one. It’s tough buying a dress without your mom, but Taylor made it as easy as possible! You can tell she loves her job. Thank you, Taylor! You made dreaded dress shopping fun!

Went in to the shop last Friday. There was 3 empty dressing rooms and only one person trying on a bridal dress. I just wanted to try one dress on. I was informed that I couldn’t try it on. I was ok with it but the staff just stood around the register and talked to each other while my bridesmaids and I looked around for bridesmaid dresses and colors. The staff was not helpful at all. We had to go up to the register to ask for a dressing room. Not a pleaseant shopping experience at all.

I made an appointment to look at bridesmaid dresses for my bridal party. My girls all live out of state. I received no assistance. I had all my dresses saved in my favorites and when I arrived nothing was pulled for me. I had to go through all the racks and grab ones I liked. When I was ready to try on nobody was around! Mind you I had a scheduled appointment. After walking around I walked up front and said if I don’t get help I’m leaving. They found me someone and all she did was show me to a fitting room. When I was done I wrote down the style numbers I liked and promptly left. Nobody even acknowledged that I left. Don’t even get me started on my experience a few months and looking at wedding dresses. I do not recommend this place. Would never go back.

Krystal was amazing! She listened to what I said and gauged people’s reactions and found me my prefect wedding dress! It was a great deal too and fit me perfectly! I got lucky for sure! Thank you Krystal!

I attended a scheduled appt. We were asked to wait. The person assigned to us actually was assigned to another bride-​to-​be. The bridal party was asked to find dresses, rather than the bridal shop associate. I wonder if Davids realizes we don’t work for them? The three dresses she did bring were 1.5 — 2 times higher in price than the stated maximum.
The facility was not upscale or clean in appearance. The music was loud. We were told it was managed outside of the building.
We left and spent ¹⁄₃ of our expected budget at a beautiful little shop. I highly recommend Charlotte’s Weddings and More. When my daughter gets married this is where I am going first.
Never going back to Davids Bridal

Showed up as a walk-​in yesterday (Monday afternoon) not realizing I needed an appointment and unaware of the website favorites system they use to help you find dresses.
Front counter girl was annoyed but the staff were great and managed to squeeze me in after a 20 minute wait. Breanne was professional, friendly and incredibly helpful even though many of the dresses I’d chosen from the ‘look book’ were out of stock. She was attentive, perceptive and caught on quickly to the look and style I wanted, even though I couldn’t put it into words!
Ended up finding a beautiful dress but wasn’t feeling sure enough about it to purchase. (Was only 1^st day looking… had gone out on a whim to look by myself… had been texting photos to a friend but none of my people had seen dress in person).
Then I went home and couldn’t stop thinking about the last dress! Ended up scheduling an appointment (like I should have done in the first place) for today. Went back in and got to work with Breanne again. She was patient, helped me choose a handful of dresses to try along with the one that kept me awake last night. Sure enough– as soon as she zipped it up… I knew it was my dress!
Got the David’s Bridal card so I have time/​ability to make payments and ordered it today!
Breanne, the gentleman at the check in counter and the girl with long blonde hair were friendly and made this a great experience. Thank You!

Worst. Place. Ever. Extremely terrible customer service. I ordered and paid for a dress well in advance of my wedding date and when it came they ordered the wrong size. I didn’t even leave the store with it when I noticed it was the wrong size and they refused to take it back. Further more they wouldn’t even apologize! I will never used this place again and never recommend it. Seriously poor example of good customer service and policies.

** update ** I stopped in for my 4^th and final appointment at Davids Bridal yesterday to see if corrections had been made on the skirt layers that were not sewn smoothly to the waistline and the sleeves that were haphazardly tacked onto the neckline.
I received a phone reminder the day before, which was nice because that hadn’t happened previously. When I arrived, I was greeted right away by Paula (very friendly and attentive to appointment details, thank you Paula), my name was found immediately (when I called earlier in the week they did not have my reservation at all), and I was directed back to alterations. This is in fact a huge improvement, because previously I had been left un-​greeted and waiting at the entrance while an associate failed to acknowledge me at all and remained on the phone for a few minutes.
Jennifer in alterations quickly directed me back to a room and kindly helped me put on my dress. She did not make any rude comments about how the dress fits, only smoothed out areas that needed adjusting and asked if everything looked to my liking. I noticed an area of appliqué that wasn’t laying smoothly, and she suggested right away that I take off the dress so she could steam it into place. She tacked down a couple of corners and pointed out exactly what she did when she came back. We chatted briefly about my previous experiences and the precise areas that I needed fixed (being my 3^rd time in alterations), and she was very receptive to the information, very professional, and very attentive to the details I was concerned about.
** The 4 stars are specifically for Paula and Jennifer, who made my experience yesterday quick, painless and friendly. They showed excellent customer service and were very attentive. However, since I had such unfortunate experiences for the previous visits, my average rating would be a 3.
I still suggest that you only seek a dress at David’s Bridal if you do your homework to narrow your selection prior to your visit, and be prepared to deal with the less attentive, less professional associates in the store. Even better if you are able to ask to see a seamstress before you purchase your dress — you need to know exactly what they will do when they alter it, and how it might effect the embellishments.
By the way, the «regional manager» posting concerned Unilocal comments to posters on here DID NOT call me to talk about my experience. It’s been about 4 weeks, she had plenty of opportunity. So as you’re perusing through here, be cautious about thinking David’s Bridal is making a concerned effort towards improving their customer service at their stores. For me, it had been hit or miss the whole way through — the only thing that saved my sanity were the wonderful girls I visited yesterday and the fact that I had plenty of time to keep returning until my dress looked perfect.

Tracy was so helpful today with one of my bridesmaids dresses and her honest opinion really helped us decide on the right dress for my girlfriend. I am very happy with our choice and she was also great about checking on other dresses for my other bridesmaids to see if they would be available in time for my wedding. A big thank you to Tracy for her awesomeness.

Beautiful selection and the woman we saw was helpful but even though we had booked an appointment online, they were not prepared for us and the girl actually in charge of our appointment never even saw us until we were ready to leave. I understand wanting to fit as many clients in as possible but make the appointment slots longer or have extra staff on the weekends if it’s too busy. And I was only there for a Jr. Bridesmaid dress, I couldn’t imagine being a bride and having that experience. Ultimately the staff was friendly and we found a dress we love but the appointment process could be better which is why I give 4 stars instead of 5.

My bridesmaid dresses didn’t fit when we tried them on. So I called and Laura said don’t stress, come back in and I’ll take care of you. Asher and Laura worked together to get the right size and make sure they are in just in the nic of time. I can’t thank them enough for making this whole process so fun! What a great team they have there! I’m so impressed with them I’ve been telling everyone about them!

Melissa was a joy to work with. Very knowledgable about the inventory. Her ability to «style» with hair accessories and sashes was fantastic. She is a keeper.

It is a chain/​box store for sure.
I was not happy with my experience shopping for my wedding gown or my sisters.
Staff was unorganized and pushy. They did not listen or ask questions, just shoved a bunch of over priced mass produced dresses in a tiny fitting room with me.
I found my dress here on the close out discount $ 99 dress rack, with no thanks to any of the staff.
I went in looking for a short white empire style, which they sad they didn’t have, for a Vegas summer wedding. I found exactly that, love my dress, hated my experience.