Costco

Just want to recognize an amazing employee at this warehouse! Jesse, «the retired old guy» as he called himself, was gathering carts in the parking lot and saw my coworker and I (two less-​than-​strong gals) struggling to load 4 flats of water into our work car. He came over and helped us load the water into the car. He didn’t stop there, though. He loaded the rest of our purchases into the car and arranged them so they fit perfectly.
Honestly, my co-​worker and I were wondering how we were going to lift everything into the vehicle given that we weren’t dressed for lifting and lugging. Jesse saved the day by going above and beyond.

Okay guys a 100% reversal! I was fed up before, then decided «to heck with it I’m trying to take this thing back to Costco», they had already said on the phone they couldn’t/wouldn’t, but off I went. The service person looked up my profile and saw that I have been an executive member since 1988, and lo and behold they gave me an in-​store voucher for the TV! So NEVER give up! Remember «the squeaky wheel get’s the grease», LOL!
Thanks Costco, you made a believer and a loyal customer very happy. Now Visio on the other hand, GRRRRR never again.

Worst customer service experience at the photo counter in Aloha, the guy was NO help at all! Made us feel like we had three heads, we will go elsewhere for our canvas photos.

Quite a bit annoyed by Costco right now. I have been told numerous times by employees that their doors are required to open to the public 15 minutes BEFORE the posted opening sign of 10am. The Hillsboro and Tigard locations do this, yet the Aloha location did not seem to get the memo. Waiting… waiting…waiting. Open the doors!

Wow! Is this place the best kept secret in town or what???
Husband and I braved the «crowds» on Saturday. Um, I realize it’s wedding/​graduation/​soccer season but where was everybody?
– Samples galore and didn’t get hustled out of the way by greedy customers!
– Nobody trying to absent-​mindedly run us over with their carts laden with tp, 70-​lb sack of dog food, and 2-​packs of milk
– Literally one or two waiting customers per line/​cashier. Check out was a breeze!
– Plenty of seating in the food court!
I can only imagine what sort of a ghost town this place is in the middle of a weekday…
(Don’t forget you can’t pay with your AMEX after 6/​19/​16!)

I am a long time Costco customer and never been treated like this at Cost Aloha (#09), Oregon (15 901 SW Jenkins Rd).
I am not sure whether it is a frustrated and over-​worked worker or something else triggered it. Nonetheless this kind of behavior is totally unacceptable and such employees should be reminded about basic rules of customer engagement.
I had a full cart and towards the back of the cart was a flat packet (some LED wall fixture). I remember picking it up first thing after entering the store but later decided to put it back. Didn’t get a chance, as the cart became full. Must admit — I forgot it was there in the cart after some time in the store.
As I was unloading the cart at the checkout counter — realized I had forgotten to put the item back where I picked up from. So, I mentioned that apologetically to the person standing next to Danny (the counter attendant). She probably didn’t even listen to what I was saying but said — «O — don’t worry we will take care of it».
Yet, the very next thing she did was to help Danny scan that item right from the cart. I realized she was mistaken and said «Excuse me — I was trying to say I forgot to place it back. I don’t need it».
This, apparently triggered something that I may never understand. This young lady (not Danny) suddenly became almost theatrical and exclaimed loudly saying — (I am trying to write it the way she enunciate the words…)
«ooOOOooo — you didn’t WAAant this!!! (Pause to turn away with the item in her hand and turned back to face me as she continued) THAaank you for briNGing the item baaack to us rather dropping it on the floor». The sarcasm in her voice had stumped me and I was momentarily speechless as she walked off to drop the item in a cart — two counters away.
I had to make myself go — pickup the item from where she left and proceeded to place it back in it’s aisle location back in the store. As I was picking the item up from the cart, I heard her saying behind my back «ooOOOoo you want it back naaow?!» To which I calmly said «No — I am going to put it back where I picked it up from».
I think she now realized that I was not happy — and exclaimed — «No no — you don’t have to do that…» (no sarcasm this time). To that, I had to tell her «THAT was very rude» as I walked off and placed the item back to it’s original location.
I admit this was the first time I was treated with such disrespect at Costco. Yet, I cannot let this go unnoticed and had to report it. I resisted looking for the manager right at the store and complain — to avoid over-​reacting.
BTW: As I checked out I heard the young lady telling me «have a nice evening» to which I had replied «You too». I doubt any of us really meant it.

I’ve been to several eye doctors around Portland and Dr. Chan in the Costco Optical department is the best optometrist I have ever had. At the end of the tests he showed me images of my eye, the differences from last years to now, explained everything going on in the images and gave me a ton of information about parts of the eye and what they do. You can tell that he genuinely cares about the health of your vision. I highly recommend him to anyone who needs an eye exam.

Not going back to the Jenkins Location:
I spent an hour happily shopping and gathering items from groceries to small gifts. I waited in the long line to pay for my goods. I got up there, and they told me I needed to re-​register today. I had brought enough money to cover my order (carefully budgeting to avoid overspending too much during this season), but I didn’t have another $ 110 on me at that moment. I asked if they could let me slide on this order, and I would come in soon and re-​up. My membership card shows that I have been an executive member since *2007* by the way.
One person in a red coat said yes, they just did this yesterday. She didn’t remember how, so the second red coat came by and pointed at my groceries on the lane, and told me that my renewal was sent two months ago and I can’t shop here if I don’t re-​up. I explained that I didn’t have the cash for that at the moment, and that the renewal must have gone to my old address– but that was her final word.
The place was busy. the line was getting longer, and people were looking at me and listening in to how I didn’t have the money to reup. My renewal was sent to my old address, which I will happily update– but despite the fact that they said they could do it and had just done this for someone else yesterday, they acted like I was trying to get something for free and sent me on my way.
My travel time to Costco and the hour I spent happily perusing the isles, wasted… the hour that I now have to spend at another store (still need groceries), wasted.
How will Costco make this right? I have been an upstanding customer for so many years– why would they treat me like I have suddenly gone sketchy and underhanded? My hair is curled, I was dressed business casual… I can’t come up with any reason why I should be treated this way.
I have always associate Costco with cost-​effective QUALITY. I am extremely disappointed to be sent out of the store empty handed, as if they caught me stealing something.

My family has frequented this particular Costco location for 15+ years. It used to be nicknamed the «$ 100 Club»… Then was upgraded over time to the $ 200 Club, and anymore, I find I can’t get out of there for less than $ 300! However it’s always money well spent for my multi-​generational family of six. We are always impressed with the high quality of the items Costco carries and take comfort in knowing they have an excellent rerun policy on almost everything (though I can count on just one hand the number of items I’ve ever had to return). I appreciate the ever-​growing number and variety of organic products they carry. We are also business members and pay for our purchases using the Costco branded American Express card, which earns us a percentage back on all of our purchases each year. This adds even more value to what we already receive. This location has a Costco gas station in the parking lot, so we’re sure to top off our tanks whenever we shop!

I’ve been to a good number of Costcos in a lot of different areas and though this one isn’t the best, it’s certainly done enough to be top tier.
The good:
. They have ample parking
. there aren’t carts left all over the place
. they have the designated walking lane in the parking lot
. Not extremely crowded like other Costcos can get
. The employees are friendly and helpful enough (not above and beyond, but plenty good enough for working retail)
. There are bountiful samples! More than the average Costco, I’d say
. It’s Costco, they offer a lot of hover quality stuff in huge quantities for cheap!
The bad
. They don’t have the best selection. I’ve been able to find a better selection at other Costcos
. For a Portland area store, I really thought they would have a bigger beer section and a better selection of craft brews
Overall, hard to go wrong at Costco as long as you know what you should expect.

The ear guard on my sunglasses had cracked and broken off. I took it into this Costco, asking how much for a repair. The guy took the glasses, installed new ear guards, handed them back, and said no charge. THAT’S customer service.
I bought those sunglasses from that Costco 10 years ago. I’ve bought every pair of glasses since from Costco, and I will continue to do that.

There are many good things about Costco Membership Warehouse. It can be tough to justify the $ 55 a year as an individual but through buying major purchases (electronics/​tires) and gasoline, I usually make it back.
Costco has off warehouse benefits I’ve not used but a coworker loves.
Prime beef for sale at great prices, $ 4.99 for a 3 lb. rotisserie chicken, etc.
Clothing is a good value if they have what you need. $ 12 polos of fine cotton? Don’t mind if I do.
I’ll be happy when Tigard gets gasoline.

Wowsers! What’s with the mediocre reviews?
I’ve been going into this Costco for many years. Have always found employees to be friendly & helpful. Rarely have I caught attitude. That said, I wouldn’t know what the manager looks like.
The pharmacy is particularly awesome. I know them by name. They have gone to bat for me so many times I’ve lost count. When they miss a refill or make a mistake, they own up to it and make it right.
The only suggestions I’d make would be to try and maintain stock so I can count on it being there next time. Can be frustrating when they don’t have an item you rely on and have bought there before.
Also, not having an option to reload my cash card (used for gas purchases) online is very inconvenient.
Regardless, my favorite brick and mortar store. And to the naysayers, give them a break — if you ever work retail you’ll know what a grind it is. Costco employees have a tough job interacting with the public and working varied shifts on a weekly basis — it’s not as easy as you might think. Especially with the consistently high volume they do.
Addendum — the one thing that Costco — and sadly, most other retailers — do is to rush the holiday seasons. It’s August and they already have Halloween items out. Doing so preempts the excitement of the season, and it seems to me that Costco is one of the worst offenders. It is definitely one of my more serious pet peeves of current-​day marketing. Not cool.

As most of you know, Costco is pretty great. I particularly love that they’ve vastly expanded their organic options over the last few years. Is it sad that discovering wonderful, new, organic products at Costco is both fun and stress-​relieving?
Come on… you know you like the samples just as much as the next guy. And what about those $ 1.50 hot dog/​soda combos? Yeah yeah, it’s full of nitrates and completely terrible for you… but the price and taste make it justifiable! And once you’ve gone that far and indulged in a huge meat stick, you might as well purchase a deep fried dough stick for dessert… hurray for $ 1 churros!
But seriously, Costco is all-​over great.

Even as they raise their yearly membership fee and bring in more of their own (Kirkland) brand, I keep happily going back. The cheese selection! and the prices! The lamb and tri-​tip! and the prices! the relatively large packages of fruits! The wine selection! The best, largest roasted chickens! The free samples! The wonderful, over-​size boxes of edible goodies at Christmas! Did I mention the prices? They’ve been very accommodating when I’ve made a mistake and wanted to return something. I stop from time to time at several of their locations, but this is my usual because most convenient.

Though I like Costco this Costco sucks. employees are always rude. The store manager is just as rude if not more rude. He walks around like he has a chip on his shoulder. they should really fire this dude. he has no respect for customers.

Whats there not to like about. Costco.
Great prices, wonderful free samples and their polish dogs are sooooo good.
Their roasted chicken for less than $ 6. Awesome deal
Turkey rolls are my fav.
Wish they still had the chocolate covered ice cream bars with nuts.

If all the Costco stores I’ve been t to, this one is the best. Great customer service, clean and organized.

I resisted Costco for a very long time. I went with friends who were members on occasion and honestly for a long time I thought they were kind of a ripoff for most people because this was the days of them selling gallon jugs of mayo so everything you bought either needed to be for an office building or else it would go bad. I still maintain though there are many things here which are cheaper to buy at places like Winco (such as TP… seriously, it REALLY is way cheaper at Winco people — price check it).
With that said though… quality here is pretty impressive. Their bakery is pretty awesome and when you need an epic cake to feed a group… they will hook you up. In addition, they have most items now so you can buy a box of stuff and do not have to open the whole thing — they package is broken up to not spoil etc which is pretty great. We have a few staples we buy here because I pack for my weekly lunches at work and such. Brocolini and asparagus — great price on wonderful veggies… I also buy avocados here a lot and melons. My favorite though is their fish — steelhead perfectly filleted and deboned for an amazing price. They also sell black cod alot — whole fish for $ 6.99 per pound versus $ 18 at the nearest Asian grocery store. Their meats are pretty incredible and their butcher is phenomenal because the cuts are very well done. We also buy a $ 20 crazy huge stack of bacon which lasts forever and is amazing. Vitamins — best prices around… and I bought a $ 15 Rhododendron here which was gorgeous and hearty and twice the size of one seen at a nursery with good prices for $ 20…not bad at all. I found a six pack of high quality garden gloves for $ 8 which I would have paid for a single pair of the same in a store. It is all about the price checking though. Some people go a bit crazy.
This is from someone who does not eat frozen or much processed food at all and I still find some great deals here. And the executive membership seems like it will paid for itself each year even if we just shop minimally which we do — we really only spend like $ 100 per week and sometimes much less.

This one is our local Costco and we don’t go here as often as we should. When we do though, we spend a lot of money stocking up on things. Currently my fridge is full of meat and ice cream. I also have a box of microwavable popcorn. I’m not a big popcorn eater so that’s going to last for days.
In any case, Costcos in general are very busy and packed so we went shopping in the morning. Even at an hour after opening in the middle of the week, the parking lot was packed and the store was packed but not as packed as during the weekends. Since it was Halloween, some of the employees were in costume. Waldo was our cashier and I think he was a jedi warrior, he caught a double charge on our receipt and we got our money back. Thank you!!! Like most people, we wouldn’t have noticed until it was too late if we had looked at the receipt at all once we were home.
Best thing about Costco beside the prices are the samples and when you’re all done, do stop for a polish dog and soda ($ 1.50 for both, can’t beat that!) or maybe a slice of pizza.