Beaverton Hyundai

Sales department made me feel like they could care less about my business because I am an out of state buyer. When I talked to Dan W he spoke over me aggressively and bragged about how they move things off their lot in 30 days so he didn’t need my business nor would he reduce a price by 800 dollars on a 23 thousand dollar vehicle because he ‘knew the market’.
What was unfortunate about this whole experience is my initial sales person was rather pleasant and when Dan W took over the ‘sales manager’ he was unbelievably arrogant, condescending, and even brought up how my already having the vehicle pre-​financed impacted their sales commission so he had no desire to work with me on the price.
I believe this all stemmed from the fact that I wanted to buy the vehicle and drive down to pick it up, which apparently to their high pressure sales management meant «he’ll pay anything and we can treat him with disrespect.»
Having said all of that I would have paid the full sticker price had it come down to it, but Dan Warner was so condescending and rude. If you like being talked down to and bullied on a car deal, Dan Warner is your guy and Beaverton Hyundai is your dealership.

Holy crap, high pressure sales. We wanted to take a simple test drive to get our kids’ opinion on a car we had already been looking at. Made the mistake of visiting Beaverton Hyundai. They were so high pressure — brought out all kinds of extra people, wanted to do paperwork and trade appraisal right then, etc. Super pushy. They Got irritated that I wouldn’t leave my phone number — but I did leave my email — and low and behold I got two emails within hours. Avoid these guys at all costs if you dislike high pressure sales! (Update) A couple weeks later and I’m getting regular emails from them despite my responding «no thank you» many times. Too pushy!

Steady check-​Engine light came on today. After verifying gas cap already on tight, stopped at Beaverton Hyundai service & ask for free, quick, general scan for codes. Service man was friendly (shocked me after bad dealer experience at others). Got free scan & told code was evap emission system. He volunteered that I should verify tight gas cap & clear the light. I said I would still set appt with someone for 100K service + diagnosis of evap system. He mentioned the filters & connections of fuel between ta k & engine. Answered my concern abt safe to drive (it was operating fine). Told I could drive without damage.
Friendly, no pressure, no scare tactics, mean I will keep them on short for Hyundai service. Thanks Bvtn Hyundai for NOT being like other deakers. Only bad was no parking spaces free. Which guess means others like em too.

AWFUL!!! Went to look for an Elantra because I saw they had a special going on online. When we arrived the guy didn’t waste time meeting us on the lot once I told him my situation (not so good credit and 500 down) he didn’t care at all to help he kept saying I would be paying 450 a month and that’s all he could do. When I asked about the online prices he completely ignored that. He took us to the used car lot and tried to show me cars I didn’t want. He was not interested in helping! Clearly if you don’t meet their standard of perfect credit they don’t want you. Even though their website advertises no credit bad credit no problem! Waste of time.
Went somewhere else right after got my Elantra with better miles better price and payments!

Cole Hardman, Thank you so much for your post and conversation. I had been speaking to my Father who is also a veteran about buying a vehicle from this company. He will now be purchasing from somewhere else. Horrible how they treated you and took your money…

OMG! I’m floored about what I found written on my official Beaverton Hyundai service form they gave after servicing my car today. YOU HAVE TO READ MY STORY before you see it on the news!!!
So today I took my new Sante Fe in for service and Brandon was freaking amazing. This was a great visit because in the recent past, I have had such terrible interactions with the Sales Manager during and after the sale. I also ran into issues with the Parts guy over a warranty issue a week after my purchase.
Anyhow.EVERYONE WHO LEAVES ANY REVIEW OR SURVEY LESS THAN A TEN, will get a phone call and will get railed on.
Worse, you are branded as a Hostile Customer on their internal system, I know this because today a service employee printed out the private notes by accident and I have a copy. The customer is never supposed to see those notes. They were defaming and derogatory. I’m now just trying to figure out if I should go to the Attorney Generals office or KATU news.

Bought a used car from them. Got rip off by these guys. Missing spare tire and jack and missing windshield washer container. They did not disclose this to me and would not be honorable to rectify this. Liars and cheaters. STAY AWAY…

Take the advice of someone who has gone through living hell working with this dealership and take your business elsewhere! After purchasing a used car under factory warranty, replacing a part that was not functioning when we drove it off the lot was a complete nightmare. Unresponsive and rude staff did little to get my part replaced and eventually (after driving from Southern California up to Beaverton and driving an hour to and from the dealership twice) I had to go to a different dealership to get things sorted out. There is no communication between the staff in Beaverton which leads to call after call after call trying to get things sorted out post purchase of a car. Go somewhere where the dealership actually cares about your business.

No more to say. It was awful service and I just left in 15 mins. Felt like being ignored and no willing to sell me.

About three months ago I received an irate message from someone who claimed to work here asking why I left such a bad review without any proof. They further stated that they had pulled the paperwork on my car and that DMV has no record. So I replied back asking how the same model car, with the same license plate, the same ripped upholstery, the same exact ding in the fender (that I put there,) and the same scuffed mark on the bumper (that I put there) could be on the road.
He stated that they got paid for it, so obviously my license plate got stolen from the old car and put on another one, and that I should notify the police.
I went on to ask why my car, along with a couple of other vehicles, sat in the parking lot for a couple of weeks after the rest of the «clunkers» were shipped out.
And then stated:
«Either you are lying about pulling up the VIN number, you guys changed the paperwork and resold the car, you guys illegally changed the VIN number and resold it, or it went to the destruction yard and somehow just happened to have been „stolen“ by someone who just happens to live near me AND the dealership I sold it too?»
I went on to explain that they could fix this «problem» in the name of customer service by simply selling me that car back, or another similar one and I would leave an updated review.
He ignored that totally, stating they would email me the DMV record on my old car proving that it had been junked. And that if it was on the road still then it was illegally. I replied back with my email and said «I’ll approach the police and the National Highway Administration about it. I’ve already got date coded pictures of the car, and have left a note on their window to call me.»
I have yet to receive this proof, and yes, I checked my «SPAM» folder. I have also not had any further contact from that person.
I will grant that there is the possibility that I am mistaken. But I literally lived in that car for a period of time when things were tough, and put 100k miles on it while driving all over the Western United States. I know every ding on the body because I put them there. The kicker is that the license plate number formed the basis for my junk email account password.
At this point I’m waiting for the report saying it was destroyed. Or I’m waiting for contact from them with news of another Crown Vic LX with my name on it.

I really like this place. I’ve never had a bad service here, particularly not since Stephen Kim took over in that department. Stephen and his team has always gone the extra mile for me. Always.
Sales has been good to me, too. From putting me into a new ’08 Accent with my bad credit, to upgrading me to a new ’13 Accent, still with middling credit, and 0 down with my ’08 as trade in.
Kudos to this establishment.

Even though it’s out of my way, I continue to use Beaverton Hyundai because the staff goes out of its way to make me feel comfortable, to explain issues and to make it easy for me to get problems fixed quickly. I LOVE my Veloster and Beaverton Hyundai makes me feel confident that it’s being maintained correctly without being gouged. Some of the luxury car dealerships I’ve used in the past could take notes on how to improve their customer experience. Brandon and Stephen do a great job.

Bought a truck from them a month back. Got a letter from the DMV telling me the odometer has been tampered with and need a new power of attorney from some lady I never met. Went to the dealership for some help and was ignored. Told me to sit and someone would be with me. No one will make eye contact or anything. This place is shady don’t do business with them.

This is more for the service center than the actual dealership. I bought my car from the used car portion six months ago and was fairly happy. I took it to the service center a couple days ago and received the worst customer service I have ever experienced.
I made an appointment online for 3:45 pm. I found the dealership to be extremely hard to get to when coming from Canyon Rd. There is simply nowhere to properly turn in. Plus, the parking was nonexistent. I even left work early, not even changing out of my uniform, and was still 10 min. late. The guy at the front desk made me wait an additional 10 min. before helping me.
He then told me that they would not have time to do all that I had chosen online to do to my car. He thus refused service and told me to «come back on my day off, since I had been 20 min. late.» He made me that late! I then made an appt. for my day off, but never went back due to the disrespect I felt.
I even asked if my tires would be okay since my pressure light was on. I told him I thought it was probably because of the change in weather. He replied, «How did you know that?» I could not believe the blatant sexism! AVOID AT ALL COSTS!

(as of November 16 2014 I am downgrading this location to 1 star for the reason someone responded to my comment and they wish they had never bought their vehicle here and would not have had they seen my review on their horrible customer service first-​So I took the time to read the reviews that were posted after mine, and not to my surprise the people had just as horrible an experience if not worse. They need to take training on customer service and if they had a bad morning. they should not go into work.)
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Don’t expect the friendliest service staff at this location. Dang… my impression of this place thus far. lower than average from lack of greeting acknowledgement to abruptness. I asked for courtesy wash and thought they might not be able to do it. They weren’t too busy, so I thought perhaps they could since they a allow this service. The female was friendly. the middle aged thinning hairline guys was not. He could use a course or two in customer care.
So I get my car back and it came back with wet towel water marks all over the glass and body. They must have just sprayed it, and used previously wet towels to wipe it down. Didnt get the door jams which were full of water. They didn’t dry it off either so all the water drops would have dried and baked on but no matter what. it was worse then when I brought it in. They didn’t even get the muck from my freeway drive from Seattle to Portland off the windshield. SMH That’s just not right! Not going back here for sure. I’ll go across town before I come back here and I will let across town know what happened as well.

Rude middle manager~!!! He told me what’s on the price tag is the price and he said «take it or leave» and left. I will NOT be offended if the price was reasonable. It was the most expensive around pdx metro. I will not go there at all. What a rude salesman. But the guys at the bottom were nice. I will leave the dealer if I were you.
The highlight: my close friend went there a week ago, not knowing what happened to me. He got the same RUDE treatment by the middle manager.
I bought my car on the other side of the town. You should just skip this place from the start.

Fantastic service, great salesman!
My Husband and I recently went to «look» for a new card (read, I wanted to buy, but he felt we needed to shop around more). I had been emailing back and forth with Steve Phillips, the internet sales manager about a Sonata I had seen on their website. We made an appointment to test-​drive the car, as well as another my Husband had seen online that he liked as well. When we arrived, the cars were both parked out front-​clean and ready to drive. We spent about an hour test driving and looking over both cars before going inside to discuss financing options. Dan, the finance manager was so helpful and really went through everything with us; he didn’t make us feel like we were being «wheeled and dealed» which I’ve had happen before.
We opted for a car we hadn’t even seen online which had just come in the day before-​which meant that Steve spent most of the day with us, I’m sure missing out on other sales opportunities to focus on our needs. I felt really well taken care of, and like we mattered to them. Once we had decided on the car, and the financing was done (only took about an hour!) they wanted to totally detail the car (it already looked detailed to us-​but the cleaner the better!) change the oil, do a 120pt inspection and make sure it was totally dialed. We came back about 5pm to pick it up, and Steve went through everything inside the car with us, even syncing my phone to the in car blue tooth.
We had such a great experience at Beaverton Hyundai, and specifically with Steve & Dan. I highly recommend this dealership and these two gentlemen specifically– to anyone searching for a new car.

DO NOT BUY A CAR FROM JERRIS!!!
If I could leave no stars, I would. I walked into the dealership upset because I had attempted to trade in my vehicle for a Toyota Yaris. I was informed about the class action lawsuit and came to find out that the Elantra had lost 45% of its value. The person who helped me Jerris was absolutely unprofessional, condescending and out of line. He was overly defensive throught the whole experience. At one point he stomped away from me in a total adult temper tantrum. This salesman is a total snotty, immature and disrespectful little snot. Even when the manager tried to get him to apologize he was out of line. Only good thing that happened is that they wrote him up for treating me so poorly.

I’ve read some pretty terrible reviews for their service department, but my experience was quite positive. I needed my 120k mile maintenance and a few additional pieces of work. I had a rupture in the flex pipe for my exhaust… they didn’t have the ability to fix the flex pipe without also replacing the catalytic converter (800 bucks) so they took it across the street to a muffler shop — they were able to weld on a new flex pipe for 175 bucks. The fact that the technicians here didn’t just try to sell me a cat converter is a solid indicator of honesty.
The work overall was done when they said it would be for the amount they said it would cost. Very smooth, no issues.

So all my lights had gone out and I got new bulbs which only helped the headlights. All 3 break lights still failed despite new bulbs and new something else I forgot because it’s been a couple months. Anyway, called Hyundai, the service guy told me no charge for diagnosis. I asked the parts guy if they had a break switch for my car and he said he’d hold it for me till closing. My research had told me that that is what I maybe needed. I got there after work and service guy ignored me the entire time, he just said it won’t be long. At one point I walked outside and one of their punk kid employees nearly ran me over as he backed another car out of the garage at full speed. The service guy didn’t seem to care when I attempted to tell him either.
Finally after 2 hours (they looked at it the last 5 minutes I was there) I was told that it wasn’t the bulbs. Duh, I knew that already and had told them! I had changed them out myself! So I said it’s the break switch right? He said probably, but they didn’t have one. Probably? Is that a diagnosis? I said the parts guy saved it for me per phone call, he said «nope, not here,» and stated that for days they didn’t have a break switch for my model. What a huge waste of 2 hours I will never get back.
Since then they call my cell and send me junk mail all the time. I have asked them to STOP and they said they would, but do not. Then the other day after work I wasn’t in the best of moods and when they called me, I had someone to take my frustration on and it felt good. :) Normally I don’t do that unless that is the very person who pissed me off since one individual cannot be responsible for someone else’s actions, but it was too much at that point and if you choose to work for a deceptive company, that’s what happens! I will never ever go to another dealership again, I should have learned that last time at KIA. (I drive cheapo cars hehehe) KIA review coming soon!