Bassitt Auto Co.

Our cars are 13 and 16 years old, which means that when repair problems come up they tend to be complex, so it’s extra important to us that we trust the people who repair our cars.
(Skip everything between here and the last sentence if you don’t want a bunch of details. It was a somewhat complicated scenario and I want to be sure to give credit where credit is due.)
The check engine light came on, so we took our 13-​year-​old hybrid to Bassitt. As always, Mike was wonderful about explaining in detail what needed to be done. (P.S. Bassitt is great about explaining which repairs are essential and which problems are minor and can be left alone, which is great when you have old cars that aren’t worth much more than the cost of repairs.) Luckily, the repair coincided with the things that would have had to be done for the 150,000 checkup anyway, so we would be able to skip that. Win win! The repairs were done and off we went… but a few days later the check engine light came on again. It’s an old car, after all. I was worried about driving it from our house to Bassitt, so I called AAA for a tow. Bassitt took a look and wasn’t sure what the additional problem could be – the first fix held, so it wasn’t that – and recommended that it should go to the dealership, so we did that. (It took not one but two trips to the dealership to get the problem solved… yes, the check engine light came on a third time after the repair at the dealership.)
Here’s where it gets good. Since the problem hadn’t been resolved with the first repair, without our even asking Bassitt offered us a very generous partial refund on the work they’d done, and the icing on the cake was that – again, without our asking or even thinking of it – they contacted AAA to take responsibility for the tow from our house so it wouldn’t count towards AAA’s four-​service-​call limit. They’d already gone above and beyond for us, but I thought that last touch was really extraordinary.
It was, obviously, a difficult problem to solve, since even the dealership took two tries, and Bassitt wasn’t wrong about how the first set of repairs needed to be done. We’d already trusted Bassitt because of the good work they’ve done on our cars, but the fact that they treated us so well because, as Jamie said, «it was the right thing to do” – and the kicker is that they did it without our saying a word – says volumes to me about the kind of business they run.
TL;DR: I don’t know a thing about cars and they could have done a bunch of hand-​waving and buck-​passing and totally gotten away with it with me, but they were absolutely honest and honorable; I trust them completely not only to always tell the truth but also to do the right thing by their customers.

Just bought a 2008 Scion xD and I called about my headlights turning off when I pushed the switcher forward to turn on the high beams, and was thinking something was broken and needed to be replaced. Mike asked if I could just stop by and he would take a look at my car. All I needed was new high beam bulbs, he put them in for me and I was on my way. The odd thing is my car also had a strange fan rattle sound coming from under the driver dash area, that I had not even mentioned to Mike. When I left Bassitt, I noticed that the rattle had stopped! Coincidence? I don’t think so. .. (thank you Mike).

New to the area, so given the reputations mechanics have, searching for one you trust without any recommendations from people you know is… precarious.
Short version: Look around! Get quotes elsewhere! This is not an honest shop! There are other shops within a few miles of here that will be straight and fair with you, this is a shop that puts on a huge markup & throws in costs with no explanation.
Long version: Came in here because my car was having power issues. First reaction is always the battery, but after doing some homework I had suspicions that it was more than that — I suspected it was an issue with the alternator, based upon how the car had been performing the past 2 years. I managed to jump it in the morning, my car basically limping to the shop. Why I chose Bassitt versus others was basically due to distance and generally 3.5+ stars on Unilocal generally works out.
I spoke with Mike, told him what I thought was wrong with it. His initial estimate was $ 125 if it turned out to be just the battery, he’d try to get it less than that if it was just the battery — fine, I could work with that. Early in the afternoon, he calls back, stated that the work would be pricey — $ 925 for an alternator replacement. Fortunately, I had done my homework on the cost, this sounded really high, and also I was fortunate to have people with me that knew better as well & encouraged me to get a second opinion, which I did.
The first shop I called with better reviews on Unilocal gave me a much better estimate — $ 565 for everything. I called Mike back, asked an explanation of his quote — $ 125 for the diagnostic + another $ 180 for the labor (funny, the shop I ended up taking it to INCLUDED the diagnostic as part of the labor), $ 500 for the part, which leaves $ 120 which there was no explanation for.
The differences between the two quotes:
Alternator — both shops had re-​manufactured alternators, but Bassitt claimed to be using an alternator made by my car maker — difference being over $ 100. I called autozone as well for just the part by itself, it came out to be closer to the other shop. If this was an alternator made by my car maker, maybe I could understand that. But what was highly suspicious was that initially Bassitt told me that the only option was the one they presented, then when I called Mike back to confront him on the cost, he contradicted what he initially said, stated that he could maybe find an aftermarket part for cheaper, but then backpedaled on that statement and basically said «forget it, take it elsewhere if you want.»
Bassitt charging $ 125 to do the diagnostic, then tacking on another $ 180 labor on top of this. The other shop just flat out charged $ 150 for the labor… which included the diagnostic.
Then theres $ 120 Mike had no explanation for…
I paid the $ 125 to get my keys and towed my car to a more honest shop. Your loss, Bassitt.

Beginning in January we had taken our truck to Bassitt several times and had repairs done. Each time we had asked them about a noise coming from the front end and though they were unable to find the problem they charged us $ 52, $ 52 and $ 84 for a diagnosis in addition to the other hundreds of dollars we paid for other repairs. In July we took our truck in for an over heating problem, and lack of AC and they finally diagnosed the noise problem. To fix the noise and overheating problem they gave us a $ 2300 estimate. I thanked them and took my car for a second opinion and of course Bassitt charged me another $ 176 for diagnosis when I picked it up. According to Bassitt the overheating and AC problem could be fixed if I replaced the AC condenser fan and radiator fan clutch for around $ 600. The shop I took my truck to for a second opinion simple bleed air out the coolant system and charged me nothing and the overheating and AC problem was fixed. The second shop asked whether anyone had worked on the coolant system within the last several months and yes Bassitt had. I think like a lot of people I was fooled by the novelty of the décor and the «friendliness» of the employees but missed the big picture of potentially unneeded repairs and excessive costs. I won’t be fooled again.

My daughter needed some work done on her car. Not only was the work done with excellence, but the car was ready 3 days earlier than originally thought, AND when they realized that the original price they quoted was wrong, they quoted a new price considerably lower. Their integrity is amazing! Customer service excellent!

I have been going to Bassitt Auto for years, from oil changes to replacing wiring harness. Their service has always been great. The staff is always very friendly and helpful. Their have loaner cars so I can still get around if it’s a major repair. I have always found their pricing to be fair and I wouldn’t go anywhere else, even if they raised their prices.

My family, consisting of 3 generations, has been taking our cars to Bassitt for over 30 years. We all couldn’t be happier. They are thorough, knowledgeable and honest. I will never take my car anywhere else.

I’ve been taking my car to Bassitt for years. Yes, they are more expensive, but that’s because they use decent parts and spend time making sure the job is done right. Their customer service is amazing, (or maybe I’m so jaded I’m easily impressed?).
I took my Nissan into them yesterday to get the engine mounts fixed, they had notified me last year that one engine mount had cracked, I ignored their warning to have it fixed (because I love to play car engine roulette and see which speed bump is going to make my engine fall out). My husband was driving the car a month ago and heard a loud metallic ping as he pulled into our driveway. Turns out, the back engine mount had sheared off and cracked the front engine mount. So, like the good little procrastinator I am, I waited a month to take my car into Bassitt.
They do a free inspection, list what they think your car could have done to it, but they’re not pushy about you having those services, which I like. They offer you a loaner car (you just have to pay $ 0.30 a mile) and there are complimentary beverages.
Rick and Kelly were super nice and accommodating with communication (emailing instead of calling, since I was at work) and Kelly arranged for me to be able to pick up my car after they had closed for the evening.

We had a great, reasonably-​priced experience when we took our Jeep to Bassitt last month. They fixed everything up, even the unexpected clutch sensor, within 24-​hours and we had our vehicle back. They were willing to work with our schedules to get our Jeep back to us after hours and were just all around kind, friendly, helpful people. It wasn’t like going to the dentist, where they lecture you for things or going to a dealership where you feel taken advantage of and like they are trying to nickel and dime you to death.
In fact, it was such a nice experience, when we dropped our Jeep off all bleary-​eyed at 7:00am, the owner (Mr. Bassitt) greeted us with lattes and a walk-​around of the shop, complete with 1950s newspaper and vintage cars in the mechanic work area.
All of the mechanic-​types that we encountered (managers/​specialists, more likely) were kind and resourceful too, including the gent who also owns a Jeep and quickly got into ours to get the keys and move it into the work area when we were walking around with Mr. Bassitt (we couldn’t turn the vehicle off because it wasn’t starting back up, so it was idling out front, locked up with the keys inside; we had spares and were going to unlock it for him, but he was so quick and resourceful we didn’t even have to).
No matter where we live in the PDX Metro area, I believe we will be long-​time customers of Bassitt Auto. Thanks for all your hard work and kind assistance, gentlemen!

I’ve been pleased with their professionalism and honesty. The dealership service told me that my Odyssey had a steering fluid leak and needed a new steering rack for about $ 1400. I found Bassitt Auto on Google and reviews were good. So I called to ask about price for a new steering column and the mechanic asked me a few questions, listened to me, and asked me to bring it in so he could lift up the van and give me a complimentary look. I took it in, he looked at it, took me under to show me what’s what, and even though they could make a pretty penny off of me to do a replacement steering rack, he showed me that I only needed a steering fluid flush and a tiny clamp replacement for about $ 150ish. So I booked an appointment for the following week, dropped off my van, and got a loaner car while my van was being worked on. Everyone has been honest, thorough, knowledgeable, and friendly. And the total work only cost $ 85 instead of the $ 150 I expected. I feel like I’m in good hands and recommend this place! I love the casual 50’s diner atmosphere. There was even a kitten puzzle anybody could work on at a diner table. Free drinks by the way!

Great customer service!!!

I was considering using Bassitt Auto to replace my water pump on my truck because they were local and listed as a AAA auto service provider. I was very disappointed in their customer service. It took a day and a half to get someone to call me back and give me a quote. I was in a time crunch because I was headed out to pickup my trailer and needed my truck to be able to do this. A competitor called me within 15 minutes and gave me a quote. The first day I called I called after about 3 hours of not hearing back. The receptionist told me everyone was at lunch and someone would call me back that afternoon. Next day, I called in the morning, the receptionist then told me that they had people out sick of the office and that someone would call me in the morning. I didn’t get a call until mid-​afternoon by that time I was concerned about the customer service and took my truck elsewhere to a place that I was extremely happy with.

I took my truck to Bassitt after getting an estimate of $ 500 for the work it needed from another shop. They kept the truck for the day and then gave me an estimate of $ 1200, which, by the way, didn’t include front end alignment. They said I could go somewhere else to get that done once they had completed the other repairs. I told them about the $ 500 estimate from the other shop and they said that obviously the other shop wouldn’t do quality maintenance for that price and to stay far away from them. Since the estimates were so far apart, I decided to take my truck to Les Schwab for a third estimate. Schwab told me $ 700 for ALL the work, and that’s where I got it done. This isn’t the only bad experience I had with Bassitt, but I’ve learned my lesson. I absolutely do not recommend them. Try somewhere, anywhere, else.

I was charged a $ 150 to bring my Land-​Rover in last year to run the scanner on and find out the quote. Not only was the charge too much for same result, I got from Auto-​zone at no cost. The biggest problem was the quote of over $ 5,000 in repair was just ridiculous. I later found out the whole issue has been just a busted pipe from the exhaust manifold, some issue with the plugs and I am not so sure if the coil was replaced or not. But that was all that was needed to put the vehicle back on the road… Just thought it would have been better if their Land-​Rover tech has said earlier, he does not know what to do with it… I am willing to provide information to Bassitt if they think this is just some made up stories. I’ll be more than happy to provide details to back up my claims…

We have only used this place for oil change and minor repairs, but we are big fans. They treat us right and have a cool waiting area. Much better than going to the big chain lubes. You can tell the difference in their service and their customer service. We will be visiting them again!

Avoid this place! They quoted me one amount then changed when I went to pick it up. I took it to another garage and they charged half that amount – they actually could not believe that another garage would charge so much.

When have you ever seen the owner of a major repair shop actually in the shop? Never? Well the opposite is true at Bassitt. Craig took the time to make sure I was being well taken care of. Did he have to? Not at all from the customer service staff to the mechanics to Jamie, the GM, every single person at Bassitt was courteous, knowledgable and professional. I got a loaner car for free (just paid for gas I used) and the repair was done quickly. You have a nice warm, comfortable place to sit while you wait for service, and free coffee/​beverages while you’re there. They use high quality parts so you pay a little more, but you really do have to compare «apples to apples» when looking at the cost. I didn’t just pay for repairs, I bought peace of mind!

I’ve had quick oil changes with them, and it’s been excellent. Quick, fast, and honest.

I chose to use Bassitt for some basic services, as I was towed there after a tie rod failure months earlier and had a favorable experience. I’m also new to the area and don’t know anyone else.
I again had another excellent experience at Bassitt. Their level of communication was great, and they didn’t try to push extra services on me (I really, really need some 100k mile service-​type flushes, etc). They provided the pricing for those services and performed the brake job and wheel bearing replacement that I went in for originally.
Also, free loaner cars rock (although the car I had seemed to need some tranny work). Free loaner car. Free. That alone saved me near $ 100 on a rental.
The only reason I’m not giving them 5 stars is because they do seem to be moderately expensive. I will be returning to them for future car repairs (and flushes)

I used Bassitt for the better part of a decade to work on my cars when I couldn’t. Were they the cheapest around, nope. Were they dependable, knowledgeable, trustworthy? I thought so. They always stood behind their work, no problems. They also chased down problems no matter how obtuse the cause might be. And they did nothing with out checking with me and giving me accurate cost projections. They also have a Limo service that can take you home with in a reasonable distance (i forget what that is). They are also on the Max line so public transport is only about a mile away. My only regret is that when I moved to N Portland Bassitt is now too far out of my way. Otherwise I would still be using them today, and tomorrow, and, well you get the picture.