Aspen Dental

Everyone there is so nice and made sure I was informed about everything going on and did great work. Love Aspen Dental! I have never had an unpleasant experience with anyone at an Aspen Dental office.

Worst dental experience of my life. I left crying, not because the pain but because they were unprofessional and mean. Really mean, I’m not just whining about a visit that I just didn’t like, they treated me like I was garbage and my dentist hurt me repeatedly even after I told her over and over that it hurt. I cried while she drilled my tooth. I almost grabbed her but I was afraid of her accidentally hurting me even more!
The front desk people, all of them are the most unfriendly people I have ever met. they could at least try and not be rude, I don’t expect smiles and fake happiness but they didn’t need to treat me poorly.
Plus they billed me for work I PAID for at the office and gave me the run around when trying to fix it, they clearly gave no fucks. I will never ever go back. This post doesn’t even do it justice but I’ll keep it short.
My recommendation is: DON’T EVEN GO NEAR THAT PLACE.
Ps. They are super expensive!

I left the office with a tear not a smile.
Worst service ever.
I lost my word. I wanted to cry!
I was completely ignored until I finally got up and asked why i was not called in.
They said they had to clean up the room.
Seriously?
They couldn’t tell me how long I had to wait.
I couldn’t wait any more so I left for nothing.

Horrible dentist. I arrived for my appointment and after I had filled out my paperwork, it took them over an hour to get my exam started.
While waiting, I heard the conversations between the receptionist and the customers over the phone. Over the course of that hour, she had received at least 6 phone calls of unhappy customers about their unexplained charges.
By this point, I should have left and saved myself my time.
The x Ray process seemed dirty and the nurse didn’t seem to care about how uncomfortable I was. She was shoving the x Ray thing into my mouth and I nearly lost my lunch.
Now the exam room also felt dirty and looked horribly ugly. I felt extremely nervous at this point.
I was told I had cavities and that was on the verge of gingivitis and if I didn’t get this expensive clean soon then my teeth would fall out.
I’m 21 and I brush my teeth on a regular basis. How could I lose my teeth in a matter of weeks?
Anyways, the total time I spent at the dentist was almost 2.5 hours and They didn’t even clean my teeth…
A couple weeks later, I went to a new dentist and found out I had NO cavities and there was no mention of my teeth falling out.
Aspen was trying to scam me out of money.
If I could give this place negative stars, I would.

Staff are friendly, professional and helpful. They make me feel at ease and don’t do a lot of «dentist lecture». They sit down with me and work with me to decide the best course of action — including financially. I hate going to the dentist. I am seriously afraid of needles — and honestly, I’ve had a great experience.
Yes, I do tend to see different faces each time I go in, however, I’ve never felt like they aren’t in the loop or don’t know me or my situation.
The rooms that you have services done in are bright and airy. It appears clean and organized.
The only reason I didn’t give 5 stars is there were a couple things that need attention. The initial exam room had some visible dust on the wall and the dark sunglasses that they provide don’t always seem like they’ve been sanitized.

I wish I could give this place less than 1 star. Errrrr… I did not have a good experience with this office, which makes me sad because I actually did like some of the staff. Unfortunately, I have paid enough money and had enough cruddy service to finally give up. So this is my experience:
I made an appointment after I first moved to Beaverton for a teeth cleaning and an exam. The first appointment, they cleaned and did x – rays, typical. The doctor said I would need another appointment to see a specialist about a tooth extraction and implant. Fine, I had to wait 2 weeks to see him because they have no one in office that does this. I come back in two weeks to see the specialist, sign in, wait for an HOUR. then I am called back, sit in waiting room, 30 minutes, no one is really around, its after closing, no one really tells me whats going on. I wait like a good patient. The doctor and specialist look at my teeth, maybe 3 – 5 minutes. Yup, we might need to do the extraction on that tooth, and a filling needed to be replaced that the exam hadn’t caught. They then schedule me for another appointment. I come back in and have a cavity filled, ask about the one that the specialist had mentioned (the one not caught n the exam) They say, «oh, well we will have to schedule that, it wasn’t on paperwork.» So i make another appointment for that tooth to be filled. Show up a few weeks later, get sat in a back room,
Me: uhhh… are we just filling the cavity?
Doctor: What cavity?
Me:The one you guys said you would make sure got marked in my chart that hadn’t been marked originally?
Dr: nope, scheduled the extraction for today
(uhg, I hadn’t even decided if I was going to have that done and had told them that (but thats another story). So they say they need to reschedule this AGAIN. Okay, fine I have already put down $ 500, lets get it done already. So schedule appointment, get a call two weeks later, from the office manager saying that they have me scheduled for an exam. Errr. I explain to him what is happening, how I had told the doctor, the assistant, the receptionist, what I needed, he says that he will reschedule me AGAIN for the filling but will defiantly make sure it gets into the notes this time. Okay, stuff happens, I worked in a doctors office, I get it. I just need to get this one thing done at this point, its already paid for, so I do it, I reschedule. (why didn’t I run?) Get a call on the day of my appointment, power outage I need to reschedule. okay power outage, fine, what can I do? Rescheduled. I feel like it is the 27^th scheduling at this point. Finally make it into the office, get called back (20 min past my appoint time, but who is counting?) Sit, wait, finally doctor comes in, looks for a minute, says its been too long, we need another set of X rays. Get X-​rays, sit down, doctor says «okay so we will schedule you for the filling.» Then, I lose it, I am really noticeably agitated, «what do you mean? That is why I am here!» I am still maintaining my cool, but I am not happy, The doctor quickly gets the office manager. The office manager then explains that since it has been so long i needed another exam, Its been just shy of 6 months at this point (crazy right?). «No,» I say, «I can’t keep doing this, this is crazy!» The mngr then tells me they can see me today If I pay them $ 120.00 because my insurance deductible started over Sure, maybe, since its been 6 months!). I already had a credit on my account of $ 50.00, like I would give them more money! At this point I just said NO, so the office mngr. said «okay, well I will RESCHEDULE YOU, then», I walked out.
Now I am just waiting for a ridiculous bill, so that I can fight it to the death, maybe I will schedule a payment and then reschedule it over and over for 6 months, and never get around to paying it.

I have been to this dental office before for an emergency filling where I was scheduled and seen right away. HOWEVER, this week I have had a lot of gum bleeding and pain. I tried to book an appointment for this upcoming Friday online and there were a lot of slots open. However, it didn’t work for some reason and so I called the dental office to schedule an appointment. I was put on hold for ten minutes and then the receptionist tells me the earliest appointment is August 1^st! My gums are bleeding and in a lot of pain. I tell her about the online appointment scheduling and she says «Those are reserved for new patients ONLY.» Which does not make any sense because I am in extreme pain and I have already been to this office and gave them a lot of MONEY ($ 460) for my filling. So the least they can do is see me asap. DO NOT GO HERE!!! They have bad customer service and will not be flexible.

This is the worst experience my husband and I have ever had with a dentist. My husband needs quite a bit of work done such as root canals, bridges and even a implant. With every appointment he has had they have been running at least 30 minutes late, sometimes up to 1.5 hrs. I have discussed the issues with the office directly and was told they would not continue however they have, and now I am on a search for a new dentist. Several times when my husband was getting a procedure done, they would not give him the topical numbing to help the pain of the Novocaine, and even didnt wait till he was numb before pulling a tooth. The receptionist is rude, and frankly doesn’t know how to do her job, just today he had a root canal done, she tried to tell him to go ahead and leave, when he told her he needed to reschedule another appointment, they almost forgot to give him his flipper before he reminded them several times, and then told him his prescription would be sent to the pharmacist, she then calls me at 5:01pm to tell me HE forgot his prescription and he would need to pick it up tomorrow. Of course they were already closed at that point so me trying to call her back at 5:02pm was not a option, now he will be in pain all night because of their continued screw ups. You probably will not even post this to your reviews, but i dont care as long as someone reads this, i will be emailing the office manager AGAIN and shopping for a new dentist. WORST DENTIST EVER

Would you like to be seen as a dollar sign? Would you like to be billed for services the staff clearly said were free? Would you like to have charges appear on a billing that are completely different from the ones you were given at the time of service? Great, mosey on down to Aspen Dental and sign right on up! :]
*End Sarcasm*
This place is the clinical version of McDonald’s, and I advise anyone even thinking of being seen here to avoid it at all costs. Not because the dentists or staff themselves are necessarily a problem, but because of the high focus on selling customers over-​priced products and services they don’t even need. Everything was going great until the manager pulled me into his office to have a chat about my treatment plan, which included a price tag of 4,000 $! I made it a point to mention that I’d come in for an already known condition, and that the previous dentist gave me an estimate that was literally a fraction of what Aspen was trying to charge me. This was without insurance people, so me now having double coverage should have negated any cost. I became suspicious and searched for information on Aspen, only to find that they have hundreds of complaints from burned customers!
Despite being lucky enough to not have my folly cost me thousands, I still got billed for advertised free services and procedures covered 100% by my insurance company. The cleaning also felt more like a Guantanamo torture technique, and the 20-​second oral cancer screening could have been done by anyone with internet access. Being excessively billed for such shoddy work adds even more insult to injury! Thankfully I went on to find a dental company with honest intentions and am now having the dental work done that I originally asked for.

DO NOT WASTE YOUR TIME GOING HERE!
The first bad experience I had was I had an appointment that I showed up ten minutes early to and was still not seen by the time I decided to leave 40 minutes after the scheduled time. In the mean time there was a lady who was strug out and drunk and not even a patient (the daughter of a patient) who keep coming in and out of the office to use the rest room that is located in the middle of the lobby. I finally drew the line when she vomited in the lobby and the receptionist was to busy playing with the office manager failed to notice. I asked to speak to a manager who was unavailable and was told he would call me back. That call never came.
My husband convinced me to go back as he had a more pleasant time than I did. I gave them a second chance. I had a 4pm apt and was still not seen at 4:45.
Two different appointments I ended up not being seen at because the staff was running behind however the front desk does not make mention of this
When you ask for somebody in higher management they are never there and don’t return calls. I will be making complaints with BOTH of my insurance companies.
The worst part is if you actually get to see the dentist he is great.

Awesome place. The staff really cares about you. I’m afraid of the dentist, so saying they are great means a great deal.