Enterprise Rent-A-Car

Wonderful group of people, very helpful and very easy going! I stopped in last minute on a Saturday and they were PACKED due to an issue at another store causing an overflow there. They didn’t let that get to them, even when some customers were rude they kept a smile on their faces, sincerely apologized and continued to give top notch have customer service. I’m glad that I stopped in, and extremely glad I made a reservation online ahead of time. They even gave me a ride to my private car down the road when I dropped off the car! — one suggestion, if you plan to use a debit card (versus a credit card) bring a utility bill with your current mailing. Weird policy but I just opted for the credit card.

I was in the Dayton area on business — travelled from Florida the night before. I had a friend take me to the office at noon on Monday so I could pick up the car. I am an Enterprise business customer and have rented many cars in the past from them with no problems. I was told that ‘unfortunately’ they couldn’t honor my reservation because I didn’t have a credit card. I don’t use credit cards, only debit cards. This was never a problem in the past. I offered to have them hold a large amount on the debit card, no luck. The rep explained that they have been trying to call people to notify them of this change but didn’t call me. (I would’ve brought my Amex had I known). There was no sorry. no compassion. no suggestions. I was left high and dry. Then they had the audacity to suggest that I should’ve called in to inquire about any policy changes — it was my fault!! Very bad customer service. I felt unvalued and untrusted. After I left Enterprise, I called Hertz on Loop Rd. They were extremely kind to me and empathized with my situation. I was able to rent a car (for a lower price btw) with a small $ 200 additional hold on my debit card. No BS about a utility bill either. Overall I’ve been happy with Enterprise, but their location in Beavercreek is very bad. Do yourself a favor and go elsewhere (i.e. Hertz on Loop Rd).