West Penn P & P Federal Credit Union

I had an account with West Penn P & P for about 8 years and in 2009 I opened a CD with them and deposited 10k. This year I decided to cash my CD out and notified them in advance of the maturity of my CD so it would not renew automatically. When my CD matured this credit union closed my CD account, printed a check (of over 10K) and mailed it to me around May of this year. I never got the check and contacted them inquiring about it. They had no means at all of tracking that check. We confirmed that all the information and address were correct. I was informed that they were going to mail me a document to put a stop in the payment of the original check that I never received and that I had to pay a stop payment fee of $ 40. I also requested that when they mailed the check again to send it certified mail because I wanted to be able to track it so the same situation wouldn’t occur. I was charged an additional $ 6.11 for the certified mail. My complaint is that tWest Penn P & P Federal Credit Union took no responsibility for the loss of a check of over 10 thousand dollars that they mailed with a simple stamp, and I, who had no responsibility for the loss of this check, had to be financially penalized for an action taken by the credit union, not myself.