ULTA

I only go into Ulta because it sells the products that I need. This particular one usually has awful service and they act like you are bothering them if you have a question. I also went to the stylist a few times to do my hair and they screwed it up every time. Really missing my old Ulta in Arlington!

I had an 11:00 o’clock appointment with Ashley at the salon for a cut and color. I sat there for 30 minutes and she never showed. All I got for my trouble from management was a bottle of water and I am sorry but we don’t know where our stylist is at.

My mom went into this ulta store yesterday. 2-​3-​2015. She seen a bare minerals commercial and wanted to get the foundation in the commercial. She was in there and asked for helped and nobody helped her. Very disappointing. What kind of society do we live in that a woman can go into a beauty store and ask for help to find her shade in foundation and get ignored the way she did. Not only did my mom leave sad and disappointed she left without the foundation she really wanted. I think no matter how a person looks when they walk in they deserve the same attention as everyone else who goes in the store. I’m very disappointed with this ulta store.

The staff is super friendly and there are always great deals. I never have to look to far for help but they’re not on your heels either. A very relaxed environment with the opportunity to sample almost all high end products.

Love the Brow Bar! They are very professional and spend quite some time getting your brows to look great. The people who work there are very knowledgable of their products and give good recommendations for whatever your needs are. They are usually a very clean store. My only complaint is they seem to run out of some items very quickly and it takes them some time to get more products in. All in all, this is my one stop shop for my beauty needs.

I only get my haircut done by Shaun Collins he is a super badass hairstylist I have never in my 2+ years of going to him I have never regretted a single dime I spent on him or on the products he recommended :) i cannot speak for the other stylist but I throughly enjoy my trips to ulta to pamper myself

My owner loves this place… So I guess I do too! Plus everything she makes me pay for here is expensive, so I enjoy that as well.
P. S. The staff is so dingy, you can have a field day, for those of you who enjoy discreet verbal pwnage…

I went in to pick up a beauty product and, in the process, met a stylist who seemed to have a good disposition. I later called to ask how long the stylist had been cutting hair and where the person was trained, as I was interested in setting up an appointment. I was put on hold for a while, then told I’d receive a call back.
I received a call back from a manager, who asked me why I was asking for «personal information» about one of her employees. I told her it’s because I’m interested in setting up an appointment. She said she is «not used to people calling and asking all these questions.» I repeated that I was only asking where the stylist was trained (or through whom the certificate was issued) and how long the person had been cutting hair. She assured me that the person was licensed, but would not give me the «personal information» of how long the person had been cutting hair or where the person was trained. She finally told me that the stylist had been at the salon for a year, but that was all she was going to tell me. She wanted me to set up an appointment but I did not, as I was really put off by the salon’s refusal to release information which is super-​standard in the salon world.
The haircut was to be $ 35 which, for the location, isn’t that cheap, so I’m surprised the salon was so weird about such a normal question. I’m pretty bummed, because I would have liked to find a local stylist.
UPDATE*** Awful.
I was tormented by the mystery of this salon that had this person whose identity could not be revealed. It was like I was told not to think of an elephant. So I scheduled an appointment for 3pm on a Thursday.
As I’m parking at 2:55pm, I get a call saying that the stylist is behind because the person who booked to appointment didn’t realize how long the (single) client ahead of me would take. They ask if I can come in at 3:30. Annoyed, because I’m already there and could have run errands if the stylist had checked the calendar when arriving at 2pm and let me know then but, whatever. I come in at 3:30. Stylist is clearly not ready. I wait 20 minutes, then the stylist beckons me over and asks for another half hour. Ok… I go walk around a little more, come back at 4:30. Still not ready. I am finally in the chair getting my hair cut at 4:50 pm – I KID YOU NOT. TWO HOURS OF WAITING. I was as nice as I could be about it because, as a general rule I don’t like to piss off someone who is about to cut my hair.
The hair cut was actually fine for the price. Not thrilled about the way the bangs were done, but it wasn’t bad at all. However, they applied NO discount to the hair cut, even after everyone apologized for having me wait two hours and not telling me it’d be so long so that I could go do something else with my life. No coupon for future service, nothing.
UPDATE #2*** Still Awful.
I had left my large Nalgene on the stylist’s table. I didn’t realize I’d done it until a few days later, so called and talked to the stylist, who recalled that I’d left it. But rather than calling me or asking the staff to call and let me know, the stylist simply turned it in at the front desk. Now the front desk can’t find it, so my Nalgene is gone. Turned a $ 41 haircut into a $ 56 haircut that took THREE HOURS. Awesome.
Conclusion: Persistently terrible management overshadows acceptable skills of stylist.

Definitely go here for hair dye/​cuts. Shawn was my stylist and don’t let this guy scare you off, he is really profressional with his work and know what is recommended for your hair. He actually makes your hair flow instead of choppy looking. He is actually better than my normal hair stylist (or any Asian hair stylist) that I go to. The price is pretty up there but it’s all well worth it in my opinion. I mean, if you want the quality it comes with a price.
When I came to the salon, I just dyed my hair red and blonde; so my hair was pretty dry and brittle. I wanted to put more blonde in but Shawn talk me out of it since it would lead to consequences (damaged hair, brittle, weak, etc.) and I decided to just go for a cut and deep renewal conditioning (which he recommended because again, my hair wasn’t where it’s suppose to be). When he cut my hair, he took all of the noticeable choppy layers and shaped my bangs to where I wanted them to be. This was done with scissors (no razors).
Like I said, I recommend Shawn as a stylist. I made an appointment with him in December for another hair dye, so yeah this guy knows his stuff. :D

I had the worst experience here. The management was horrible! The manager didn’t know ANYTHING about any of the products they have, couldn’t even pronounce the name. She didn’t give me ANY privacy to look around. Wrongly accusing people of stealing several times. I suggest you go to Sephora in the JcPenney they have more things in stock and they dont judge you for the way you look or just go to CVS this store is such a waste of space.