Mike Smith Auto Plaza

The codes in my 2006 BMW 750 Li told me I needed to replace my brake pads. So I took my car to Mike Smith BMW to get he work done, The brake job cost $ 1200.00 and didnt include the brake fluid service. What really bothers me is the fact that when I got my car back there was a code telling me that my DSC (drive satbilty Control) had failed. In addition the servo motor which controls the dash display went out, and my heater wasnt working anymore. When I called the service clerk and informed her of this she told me it was ok to drive the car in that condition until I could get the repairs done. I asked her why they didnt catch these things during the so called complimentary multi point inspection they do on the cars before giving you a repair estimate. She had no answer for that. There estimate to repair everything that was working until I took my car to them was $ 4000.00. I took my car to Auto Pro in Houston and got all the work done $ 1600.00. Dont take your car or truck to Mike Smith for repairs.

I got a coupon for a free oil change from Mike Smith. It still wasn’t worth it. A crush washer on a drain plug should be crushed. At the very least, it should be tightened beyond finger tight. Finding a pool of oil the next morning is disconcerting, to say the least. To have a service writer suggest that I take it to another dealership and have them fix it under warranty is really disturbing. Poor service & poor customer service — that’s what Mike Smith means to me.
They did manage to come up with about $ 300 in services that I really didn’t need.

I went for a body estimate. They were friendly and pretty thorough