Neighbors Emergency Center

I’m staying on the high-​to-​low side because this is a really nice facility and has treated me well so far (yes, I’ve been here the entire day).
I reported this morning because of chest pain, and was immediately seen. I hadn’t even written my name on the registration form before being called back. I’ve had a complete work-​up, and was given the option of staying for observation or being transporting to the local hospital (and a room would have already been arranged). I chose the hospital, but they are at capacity. However, staying here has been quite nice: not overlooked, can run same exact tests as hospitals, very clean, free snacks for my visitors, great cable, and a real hospital room.
Notice: this is an emergency center, not an urgent care. In short, this is like a stand-​alone hospital.
After reading some reviews, I’m just really nervous about the bill. Until then, I’ll be sure to encourage my guests to load up on the complimentary snack.
And although this is a hospital, I’m still not sure of the meal situation… but the morphine makes up for it… shhhhh…
Immediately, upon discharge tomorrow, I will be headed to the pre-​arranged cardiologist appointment.

I gave this place 5 stars, because from the phone call I made to check if they accept my insurance, to the check-​in, to the time I left; the staff was amazing! The receptionist was very friendly, the Medical Assistant was very sweet and the nurse was extremely nice. I have three kids and even though we were there for one (baby) all of my children were acknowledged and treated great. The pediatric room is very cute (Disney theme) they have snacks galore and a TV (my kids were happy). The wait to see the doctor was less than 10 min. (being an ER, I expected a long wait). The physician’s bedside manor was awesome, he was very upbeat and very attentive.
It’s 12pm on a Thursday… Not crowded at all. State of the art equipment and extremely clean.
So for my first time being here, I approve.

I really wish me and my family read these reviews before we «chose» to go here. Our visit was Sunday March 8^th — I recall as I was flying to Asia that evening. My 2-​yr old son was staying with my in-​laws in Baytown and my son had a persistent cough that I knew would cause some worry to the in-​laws (understandable). My family was recommended to this place in case of emergency although I don’t know on what basis. That day, I rushed to Baytown, knowing I was heading straight to the airport after my son was seen. His coughing was too much to ignore.
The first clue — the place was completely empty and waaaaay tooooo niiiiiice. Just like a casino, someone has to pay the bills to keep this place afloat.
My son was seen at a reasonable time (about 3pm) after only a short wait (again, the place was empty. The back part of the place was like the Tardis, much larger than you’d think from the outside.
I had a bad feeling that our family was overreacting to my son’s cough, and right before we went back I realized we were not at Urgent Care, but an ER. Too late — and nowhere for me to go with my impending flight. Another gut check I should have followed — don’t go to an empty ER.
We were there about an hour. I sensed the chest X-​rays were a bit extreme (I thought X-​rays only looked at bones, what do I know, but aren’t CT scans used to look at the lungs [although unreasonable for a toddler to sit for a CT]?). And noted that he was examined by a physicians assistant, a physician, and tech who did the X-​rays. We were there just over an hour.
Total billing to Insurance? $ 3,465.47. For a cough. Total I am expected to pay? Over 85% of that (oh and thanks for taking $ 200 at the door). I live in Houston and wouldn’t expect to get gouged this badly in the Medical Center.
Treatment plan? Cough medicine.
This place seems to be the epitome of insurance overcharging. My insurer won’t deal with them and our negotiations to reduce the billing are far from overwhelming. I see a $ 400 insurance adjustment.
Medical staff? I’ll say they were all nice and professional — they are not running the business and did their jobs well. Are they trained to overdiagnose, overtest, and overcharge? Who knows.
No thanks Neighbors Emergency Center. People of Baytown — BEWARE!
To the management, you certainly can figure out who we are, please make a reasonable effort to match my punishment to the crime.