Helms Bros., Inc.

I started with a leasing broker but eventually was referred to Suzanne the district manager, she was extremely helpful and made me feel for the first time in my life like I wasn’t being manipulated or tricked into contracts with hidden fees or APR’s upped by a few percent. It was a great experience. I was treated with respect and the staff at Helms was kind and knowledgeable and made it a point to make sure I was fully prepared to drive off understanding my new vehicle.
I love my new S-​Class Coupe, they had it shipped to NYC within days of me giving the color combo I wanted and included the tire and wheel policy.
I purchased my vehicle on 3÷31÷16.

They prejudged me and my line of credit I’m Puerto Rican. they had a car I wanted I put down payment on it. and the sales manager Greg just sold it right under me. word is I don’t look like a person that goes with the GL type of vehicle. and they want to hold $ 25,000 of my money for 3 months. lol smh jerks so 4 hard inquiry for nothing. racists

The worst car dealership I’ve ever been. Biggest regret ive done! There’s no star they deserve after what I’m going through! Hell right from the first day until today!

How can I explain how wonderful, caring, knowledgeable, professional, and did I mention so very sweet Jeffrey sempler

Recently bought a car from this dealership. Excellent service throughout the process. Kelvin was an excellent consultant and helped me close quickly on the deal.

This review is strictly to Wilhem only and not the dealership! He was the one and only reason why I made this purchase and why I am happy. This happened back in May 2015.
My wife and I arrived on a Sunday morning before store opened without an appointment. All staffs waited outside, no one greet or say hi. Wilhem showed up at the moment the door opened. HE WAS THE ONLY ONE said hello, good morning and immediately offered coffee and made us feel welcome.
The whole thing turned out to be a wonderful journey only because of him. he was professional, friendly, knowledgeable, super patient and respectful. I observed how he never gets annoyed or condescending even when my son asked really silly and irrelevant question, he would answered all my son’s questions in the most professional and courtesy manner, impressive!
Finally, I made them a final offer when my wife and I were split between an Acura and Mercedes. It was Wilhem that totally went beyond and made this whole deal worked. I am definitely refer all my friends to him
Thank you so much Wilhem!

Received a call back and found out inhale the sports package so I don’t need to have the tires rotated

Great place to get a MB !!!

I just have to give them 5 stars especially after dealing with BMW down the road. It’s really all about the sales person you’re dealing with and Erick was the man. Professional, friendly, knowledgeable and up front. He was willing to negotiate and in the end met us where we wanted numbers wise. Sure we had to put a little more down but he made sure it was within our budget. Greg from finance was also a laugh in the best way possible and made the process go by smoothly too. In the end we walked out with a new GLA45 and am very happy with the deal we got too. If you’re in the market for a new Mercedes Benz, look for Erick.

The air of desperation is so apparent in the dealership. Women remind me of Peg Bundy from «Married with Children». The men all dress in those 3 suits for 100.00 and get 3 shirts and 3 ties free attire.
Serious «bait and switch» tactics…
This seems like the place where used car salespeople go to die.
Run away, go to place with professionals.
These people are all over you like a bum on a bologna sandwich.
From a Pre-​qualified thru-​MB financing approved serious buyer with an 810 credit score.
Look at reviews you can almost tell the 5 stars post are from the dealers themselves.
Only positive note is that the owner himself has a sweet ride, great taste in cars for sure. I wish he put as much effort in the people who work under his name as he does picking his car out.
We all work hard for our money and this purchase is something we will have to live with for years. We DESERVE better than the «used car salesperson» mentality in a New car purchase.
RUN AWAY

I had the most surreal experience here with the dealer I spoke to (Jason?) I’m not sure what kind of tactic he was playing at but I was not impressed. This is the first time I’ve ever met a salesman who didn’t even try to sell the product or recommend a model. Maybe this is some kind of new strategy they employ at this dealership — negging the customer in hopes that the need for validation will make the customer buy a car.
Thanks but, no thanks.

They’ve always been very nice and professional. They are very accommodating and flexible, for example, I’ve had to cancel at the very last minute and they didn’t seem annoyed. Or I’ve been really late because I would get lost easily and they were able to fit me in for a later time even though it required some rescheduling shuffling on their part. Sean Savage is my advisor, and he’s very clear in explainin things, and answers questions without making me feel like they’re stupid. The waiting area has a tv, nice places to sit, and a kiddie’s area. AND FOOD! Bagels, donuts, granola bars, coffee/​tea, milk, juices, etc! And a shuttle to pick up/​drop off. Overall, they’re pretty awesome. I’m not paying for just my car, I’m paying for really good service and they provide that.

If you’re in search of the PERFECT salesman, look no further than Michael Nekava aka Mikey Mercedes (917−459−7640) at Helms Bros. Mercedes Benz (AMG Certified) located in Bayside, New York. My family and I have been a part of the Helms Bros Mercedes Benz family for the last 10 years. Mikey Mercedes has made every single transaction (10 and counting) seamless and enjoyable. You will NEVER be able to find another salesman like him. Mikey listens to your needs/​wants in a new vehicle instead of trying to push you into a vehicle that you can’t afford. I say it everytime I go to the dealership, Mikey is the ONE and ONLY reason why my family purchases and leases cars from Helms Bros. Mercedez Benz. If is was not a part of the dealerhsip I would NOT be there anymore. No matter where you go, we will follow you.
Thank you Michael Nekava for giving me a reason to always think of Helms Bros Mercedes Benz. You’re the epitome of class and respect. Keep up the great work!!! I’ll see you in a few weeks for my new car :)

Excellent service! Ask for Jeffrey Stampler! When it comes to customer service this guy knows the meaning of excellent customer service. I highly recommend if your looking to own a Benz to go to this dealership. They live up to thier words and go above and beyond for thier customers. It’s been six months since I’ve bought my car from this dealership and they continue to provide superior service. If I had to give an award for the most professional outstanding and value thier costumer award it would go to Jeffrey Stampler from this dealership. I don’t regret coming here just wish I had came here sooner.

I just assumed that getting taken advantage of and getting gouged was part of the dealer service experience, or at least that’s what it has been everywhere else.
I brought in my GL450 for service and some warranty repairs.
Helms went above and beyond and found other critical issues that other dealers failed to notice or simply neglected.
I am very surprised and pleased at the same time.
Andy the service manager was beyond professional and kept me updated in every single step of the service and repair process.
I couldn’t have asked for a better experience.
Will definitely be back when my next service is due.

My overall experience with Helms Bros. Inc is nothing short than excellent. From the moment I stepped in the show room the staff was courteous. Lisa C sales rep is amazing, six months after I have the car she still follows up to see how everything is going. I had a warranty item service and Andy L service rep is awesome. I work for a Fortune 500 company that prides itself with exceptional customer service, great impression keep up to good work.

I live 5 minutes from a Mercedes dealership but I travel about an hour to go to Helms Bros. The service team is awesome! I’ve always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Andrea, Daniel or Jack as service advisors. They are genuinely concerned and will go out of their way to make their clientele happy. Definitely Mercedes quality. ^_^

Ask for Jeffrey Stampler! He goes above and beyond his duties, is straightforward & honest. I came here about 6 months ago to inquire about leasing a CLA. Jeffrey sat down with me and answered all of my questions, gave me an open and honest pricing structure, thoroughly explained all of my options, and most of all, was so incredibly patient with me.
Since my first visit, I went back two times over a 6 month period and exchanged a few emails and phone calls with him. He was always there to take my calls and promptly replied to my emails. He really held my hand through the process and made me feel comfortable in investing in a long future with Helms Bros.
I have leased cars before and owned a couple. I never thought a sales rep. was going to influence my decision in the car I chose but in this case, I can honestly say that the deciding factor for me was Jeffrey’s awesome customer service.

My sale rep is excellent and follow up on everything and even after the sale.
However, my service advisor is just BAD! I am totally feel ignore, helpless and waste of my time… Is it enough?

The service that Helms Brothers offered was second to none — and they really impressed me! Coming in from next door (the VW dealership), we were warmly greeted by Peter Fearon who showed us a few cars that met my needs for a new car! Sitting in a Benz doesn’t compare to sitting in a Jetta, and within a few hours we were sitting with Peter going over the financials.
It was the second to last day of the month, so Peter really worked with us and my budget, which I really appreciated.
Peter was outstanding to work with. I am LOVING my new car. He has a customer for life in me!