FireKeepers Hotel

This Casino was fun, like always, but we (wife and j) reserved a room presidential sweet),. Need less to say it was over priced as usual but the kicker is there was no con breakfast no wet bar no nothing we ordered room service for breakfast $ 60 + and gave the waitress 20 She demanded a tip. There was t even bottled water in fridge. It’s clear they’re good at taking your money as soon as you walk in until you leave. They made me pay another tip checking out. Beware even if you spend big money there trained to suck all the cash they can never going back.
Re last post sorrys are cheep I want another room for the night or something if I treated my customers like that they would not come back so put your sorry back in your pocket for the next sucker that pays you 1200 a room and treated like we rented a room for 35 next door
Thanks for the response back
Mr and Mrs. CREIGHTON

First visit on Veterans Day, huge mistake on my part!!! Should have chosen another casino resort. Very disorganized… allowed 3 couples ahead of us to check in, but when it came down to my reservation, our rooms were not ready. Oh, on top of that, there is a 4 hour wait for the buffet. Are you joking me!!! Paid full price for a king size room, it would have been nice if staff informed you at time of check in to expect delays due to higher volume of gamblers. Communication is key and this hotel definitely lacks it.

We do love this casino, we have 3 close to us but hardly an opportunity to go home with any of their money plus the buffets in those other casinos dont compare with FireKeepers. We have a cottage in Brooklyn so we make it our business to go at least once a month, sometimes we stay at the hotel, complements of the them, beautiful comfy rooms but mostly we come home because I smoke and sometimes I really really want a cigarette and thats a no no! We went tonight and came home with $ 1400. hubby hit the royal flush, and I got some slips from the slots… good times, they know how to treat people! PS COFFEE IS HORRABLE… I miss having a good cup while Im gambling. theirs is so weak, too bad, oh well.

This is a really nice hotel no joke– updated rooms and amenities. The pool itself is ballin. Stay here balllinnnnnn

Awesome property. I lived in Vegas for 15 years and if FireKeepers were in Vegas, I would absolutely stay there. We spent a night for a little getaway as we live a little over an hour away, and it was very nice. Nice TV with a lot of channels, nice alarm clocks with IPod docks, mini refrigerator for your use (not a useless minibar), and large bathrooms with a glass shower. beds were extremely comfortable too. The only negative thing I could think of is that there is really no view unless you like staring at I94 or miles of farm land, lol. Restaurants including buffet are great and I love the sports bar as they do not gouge you on drink prices like most casinos do… very fair drink prices, cheaper than many bars in the area. Awesome indoor pool and hot tub as well. Will definitely be back!

Exactly what everyone says very odd the lady on the phone was very rude and talked fast! When I asked for a room she said” we are fully commented”” very odd! I really doubt they were full! Well their lost! I’ll never call again!

Hotel is beautiful, but staff and policies are not.
After driving 200 miles, reservations in hand, we arrived to find that our reservations were cancelled due to a power outage from previous days storms.
Ok, we get that. What we don’t get is why we weren’t notified of this change prior to driving. They had our e-​mail & phone number. The reservation clerk told us «some people were called» — what, high rollers?
We were offered a chance to stay at the same rate within 30 days only, nothing for time lost, gas wasted, plans ruined. The casino was rockin’ with machines going and power on. A shame they couldn’t find a live power outlet to plug their phone or computer in to.
We weren’t after a killing in comps (still aren’t), maybe a little empathy for our plight. The hotel is wonderful-we’ve stayed here before and we came back. However, if you go, don’t count on your reservations to be solid and dependable.
My wife & I made arrangements with jobs and meet-​ups for this trip. Our schedules don’t permit us coming back soon. We wont be back at all-there’s other places to stay & gamble/​vacation. Places that exhibit better customer service.

We loved this hotel! Pool was great. We ate at the late night restaurant. It was really good and reasonably priced. Our room was fantastic. We had the corner room with two walls of windows from floor to ceiling. We would love to stay here again sometime if we’re in the area. I also enjoyed the pool which has a steam room, sauna, and hot tub. Great times!

Firekeepers Casino and Hotel is about 5 minutes from downtown Battle Creek, conveniently located just off I-​94. The hotel has been beautifully decorated and the staff is helpful and friendly. We stayed in a King room, which featured a king bed, mini fridge (not weight-​sensitive like other casinos), a huge bathroom with a stand-​up shower, and an in-​room safe.
The hotel offers Spit Fire restaurant and a petite bar near the front desk, both of which are good and worth a casual visit. There are more bars and restaurants in the casino for an upscaled experience. There is also an indoor pool with a hot tub.
We booked our reservation online, which was super easy, though I do recommend making reservations well ahead of time as it’s no secret this is a great place for a fun weekend. I will definitely stay here again next time we visit Battle Creek/​Kalamazoo.

Extremely nice hotel and helpful staff. Rooms are high tech and clean also nonsmoking. Would come back again.

Really nice. Enjoy your stay! Live entertainment and gambling.

Hello
we were given a room comp and stayed there 2÷13÷13. We were awed! it was
gorgous — no room key — you put the little rectangle next to the door and turn
the handle – very cool — the flat screen was waiting with a message for us on
it — welcome Davis family hope you have a wonderful time. We had a great
evening and it was a wonderful 22^nd wedding anniversary for us.
the only complaint I had, we weren’t told they were gonna debit our checking
acct with our debit card for $ 50 until like 4 days later when it was taken off
I didn’t think that was ok, not sure if they didn’t tell my hubby they were
gonna do that, or not. Other than that, it was wonderful and the bathroom
area, No tub, was beautiful! Kudos to FireKeepers!

Forgot to mention the pool and work out areas… They did have a gym area with just a few machines, tv, water towels etc which looked very clean but basic. Then they had a very above average pool area with 3 – 4 ft pool, lots of towels, nice seating, and dry sauna, large hot tub and steam room! very clean and bright facility!

Hotel recently open and already is run better than anything around. Rooms are large, bathrooms are exceptional. Common areas and banquet halls are by far the best in the area. Service is significantly better than most other hotels in the area. I would have liked the pool to be a more Las Vegas Atrium like but it is still very nice. We will be recommending to friends and co-​workers!