Rooms To Go Outlet – Baton Rouge

I’ve had the most exhausting and terrible experience purchasing furniture here. I had a few issues with sizing of my furniture… No one ever bothered to tell me upfront the no return policy (you only get store credit) and also the protection fees and cost of the pillows (that I was told were included) were added on without me knowing. When checking out my first visit, I had my salesman make very inappropriate references about my appearance which made me report it to the manager. When my furniture was delivered, one of my lamps was broken and when the love seat didn’t fit, it had to rest in my kitchen for a week until it was exchanged out… they make you pay a new delivery fee each time and when I had to visit a second time the manager I had complained to, hit on me as well. I had to bring my boyfriend in to make sure I wasn’t harassed anymore. I will NEVER do business here again and would NEVER recommend it to anyone ever. TERRIBLE SERVICE, VERY UNPROFESSIONAL. CHEAP. OVERPRICED.

If I could give negative stars I would. I was looking to buy a mattress set, 7 pc bedroom set and a men’s chest. When we started the process, everything was available along with the delivery day I needed. By the time they got towards the end, the headboard was unavailable for over a week and the delivery date was now unavailable. The only other date that would work with our schedules was over a month away. Their sales system is crap, if a purchase is being made you should be able to lock down the product and delivery at the beginning not after 2 hrs of BS. I will NEVER come here again. HORRIBLE CUSTOMER SERVICE!!!

Buyer beware! The sales people will tell you anything to make the sale but you may never actually receive the pieces. I ordered a 5 piece bedroom set that was to deliver 3 days later.
3 of the 5 pieces came 7 days later and the other 2 are on back order. .. unfortunately, the 2 missing pieces were the headboard and footboard! No way to hold the side rails together and the mattress off the floor without the headboard and footboard! Backorder. .. geeze. AND they slip in the «protection» charges without telling you! $ 252 was charged on my card that was not authorized. BAD BUSINESS and very lame staff.

HORRIBLE CUSTOMER SERVICE!!! CHEAP, CHEAP, CHEAPLY made furniture. Corporate office is just is rude and uncooperative as their delivery department. Much better off buying from IKEA!

I bought my bedroom and living room set here. The buying experience was fairly painless, and two years and one move later, the pieces look great. Though friendly on the budget, there’s nothing ‘budget’ about the furniture; everything is solid, sturdy, and well-​made.
The only reason I’m taking one star is the insistence of my salesman that I buy a mattress cover to keep the mattress warranty. Though he may have honestly thought it was bed bug-​proof, it wasn’t (cover rather than an encasement), and I ultimately used the encasement I’d already purchased. A minor annoyance, but a friend ended up getting use out of it, so it all worked out in the end.

In January 2014 I purchased a new living room set from Rooms to Go. The sales associate was really good at what he does and convinced me to buy the set from Rooms To Go. However, after the purchase I realized how HORRIBLE the customer service is from Rooms to Go.
Rooms to Go assigns you a delivery time window three days before the delivery. My experience began with the delivery guys being late. I called Rooms to Go and was informed «it can be 1 hour before or after the delivery window.» It kind of defeats the purpose of giving a delivery window. If I knew they were going to be late, I would not have had to take the full day off from work. When the delivery guys arrived, they did not bring enough people. The two guys could not lift the sofa without my help. I have arthritis and paid for the delivery so I would not have to lift a sofa up the stairs to my apartment. I was told «if you don’t help us, we are not getting this sofa in your apartment.»
After the delivery guys left, I noticed one of the tables was not level. It rocks like a rocking chair. I called Rooms to Go and was informed they would send a technician. However it would take almost a week before I could get an appointment, and they would call 24 hours in advance to give a time frame. I work full time and twenty-​four notice is not enough time to rearrange my schedule. The customer service representative offered to request an afternoon time frame, and I was okay with that. However, when I received the call with my time estimate, it was in a morning, so I had to call and reschedule. I was told «oh we can only request a time frame, we cannot guarantee it.» This is to fix something that is their fault, not mine.
I will not buy anything else from Rooms to Go ever again. I advise anyone who is considering making a purchase to read this review and realize how horrible their customer service is.

Wow. Sales people here are such jerks. They are arrogant, snooty, and do not take the time to listen to what you want. They advertise all these deals to get you in there, yet it’s so hard to even find any of the deals they speak of. Or they say they have to «order online». Our salesperson’s name was Sima, and even the way she acted after we left (I looked back) was offensive. Definitely never coming back here. Here’s a note: if you’re in sales, remember you want the customer to BUY from you. Don’t judge someone just because they’re young, and always treat everyone like a million dollar client, because they actually might be. Never coming back here.

Furniture delivered damaged, missing items which I was told I would get and then mysteriously never appeared on the written inventory, furniture parts put together backwards. Enough said.
Even one star is too generous.

I had to put 1 star to be able to leave a review but they don’t deserve anything at all!!!
My family and I arrived in Baton Rouge on July 31^st from California. I had promised my daughters I was going to purchase them a new bunk bed. So after a few google searches in our hotel (keep in mind we are at the moment homeless but waiting for a rental home in Denham) I found rooms to go for kids. We went on Aug 1^st with a mind set of we are just going to do a little «window shopping» but my daughters fell in love with a nice bunk bed with a study desk. They were busy which is probably typical on a Fri afternoon and a statewide tax free weekend. Anyways a sales lady from the non kids department offered to help us. She was able to convince us to take advantage of the tax free sale and the price of bunk may go up the following day. My husband and I love seeing our kids happy so we went for it… During checkout we told the sales lady we will be living in Denham but no exact address yet but she said its ok we can just call her when we have the address. The delivery and set up date is on Aug 8^th. The following day, the rental came through and we called rooms to go and provided our address. All is still set and good for the 8^th. Well Aug 8^th comes around and I waited all day with no bunk bed no phone call NOTHING! My husband called them to ask for a time frame and they told him they DO NOT have a delivery scheduled for us. The customer service rep that my husband talked to said the manager for the store was unavailable and the next available delivery date is aug 19^th. We have all of the paperwork and the bunk bed were paid for already but we had to wait for another week and a half? So the following day my husband talked to the manager. The manager said they can deliver on mon the 11^th but we had to go into the store so they can re-​do the order again but we will have to pay extra because it is no longer a tax free day. I can’t believe they won’t honor the initial transaction. No apologies what so ever and they want us to pay more? Oh the manager did speak to the sales lady and said since the address was changed the delivery date of the 8^th got voided. No one told us that when we called to make the change and since when did a delivery date change for making an address change? I thought delivery dates change based on availability of the product? The sales lady was so desperate for the sale that it screwed us and made my kids very sad. But guess what? we went to another furniture store and got a better deal on bunk beds that we got yesterday delivered and installed !! We went to rooms to go and now we are just waiting for our refund! I’m sure this place has good furniture to offer but why waste your time if they lack poor customer service. Heck even the manager need some training on customer service!
We are happy now and won’t be back to this place that’s for sure!

Rooms To Go is the bees knees, especially on a budget. The show room is very large with quite a bit of full sets on display. The quality of the furniture seemed to vary from low to the upper medium range. Most sets were priced great and reflected a high quality set which I feel is good enough, because high quality items are still over marked 1000% and cost little to nothing to make. I would definitely consider Rooms To Go the first place to check when shopping for furniture on a budget. The only negative is the salesmen are like hungry dogs, stalking and attacking in packs of rage.

This place is great for people on a budget. Some of the bedroom sets look really nice. The only time you will notice a difference between the products here vs a more pricey place is the way they are made. Like I said, by just looking you will wonder why it is so cheap BUT when you pull out the drawers or tap on the wood you will notice the wood is thin and sometimes hollow and the drawers don’t roll smoothly. So if you want something that looks nice and that no one will notice is lower quality then this is your store. I mean, who comes in your room to check the quality of your furniture? Probably no one but you!