Pizza Hut

ZERO stars should be an option for this place. Food arrived 45 min late, cold and burnt! Driver didn’t even look at the address went to the wrong complex and gave an attitude about it. Well if you would like to complain about your job maybe do it right and you can make money…

Too bad I can’t do 0 stars… messed up my order and tried to call to get it rectified. After 11 calls and 11 hang-​ups (theirs), I still haven’t gotten this straightened out. This should’ve been fixed within 5 min on the first call… just sayin’

On several occasions my pizza has been very late when I go to pick it up. It’s never ready and I have ad to wait upwards of 20 minutes longer than the guaranteed time. Also, my pizza order was made incorrectly and I had to hate them add toppings on it that wasn’t originally made on the pizza as requested. I was highly disappointed in the marinara sauce I tried this location and the government location and ordered extra marinara. Both times the marinara was sour and bubbling in the cup. It smelled and tasted life what I assume prison hooch tastes like. It was like moonshine. Be sure to check your marinara cups before leaving because it has been very sour lately.

I ordered 2 pizzas at 11:05 AM after about 45 minutes of waiting I reviewed my email confirmation and noticed I accidentally set up delivery for the next day. After noticing this I attempted to call Pizza Hut and ask if they could correct my mistake and explained about the delivery schedule. The employee on the phone did they would refund me but there not delivering until around 3 or 4. It’s football season why wouldn’t you deliver for lunch time?

Even though I regularly receive bad service from this pizza hut, I continue to order since their pizza is my favorite. The pizza is always good… the service… not so much.
Last night (around 5:45pm) I ordered my pizza and was told it would not arrive until 9pm. Thankfully they showed up around 8pm. My husband answered the door and didn’t realize until the driver had walked away that he forgot our 2 liter drink. I called the store and was hung up on twice… then put in hold for 15 min and hung up on again. I’ll never see the drink that I paid for. Terrible service. It’s too bad because I love their pizza but I’m about to start ordering elsewhere.

Called in tonight (Halloween) Was told my order, which consisted of pasta and cheesy bread, would take TWO hours to be delivered. Called Domino’s and they delivered my order in 30 minutes. Call Domino’s NOT pizza hut!!!

The people who work here must be incompetent.
I ordered a pizza online and got a confirmation number saying the pizza will be delivered in 54 minutes.
Needless to say, over an hour passes and no knock on my door. So I call and call and no one answers. I call one last time and I get an automated message saying they’re closed. WTF!!! I have never been more starving and livid in my life. Have you ever heard of customer service? If you’re not going to be able to deliver on time, it would be nice to call your customer and let them know!
You guys suck!
– edit
1027PM. Pizza Hut calls and asks me if the delivery guy has come. Nope. He sure hasn’t. So he tells me my pizza should be coming any second. And that I should call tomorrow morning and ask for their GM.
1036PM. Another phone call. Pizza still hasn’t come and you don’t know where the delivery guy is? Great. But he tells me I don’t have to pay and I don’t need to tip. Cool.
Okay. So 1045, delivery comes with my pizza and wings. Mind you, it’s been an hour and 40 minutes since I ordered and 50 minutes since they told me my pizza should have arrived. So of course the wings and pizza are cold, but my fries weren’t with the order so he had to go back and grab them. I figured at least those would be fresh. They weren’t.
I didn’t have to pay for my meal. But I would rather have paid and had a good, fresh, hot meal. I tipped anyway. Hopefully I get a faster delivery and better service next time if I choose to order from here again.