Vanward Auto Group

Worst experience ever.
Told us to put deposit towards a certain model they don’t have in stock. Ok I understand and accommodated.
We’re told it won’t be available until 4 weeks later. We said we were willing to wait.
Week number 2:
Got a call from Tony telling us they have good news.
Another customer of theirs ordered the same car but decided to give up on that one. Asked if we wanted that so we won’t have to wait. We agreed So he gave us the vin number of the car and told us to purchase insurance. I did that right away. He told us to bring down payment the next day and to pick up the ride on the same day.
Following day, arrived at 5:30pm with hopes all up and excitement.
The other staff, David, said there’s bad news. The original customer who ordered that vehicle changed his mind that morning and picked it up that same morning.
We were silent with shock. I was like it’s already almost 6pm. Why not give us a call and tell us not to come. He said Tony wanted to tell us in person so that’s why he didn’t call.
People have things to do, they made us travel all the way here meanwhile we had to close our business early in order to come here. They probably think we have nothing better to do.
This is the year 2015. You can simply shoot a text when you can’t call. Don’t give lame excuses. We don’t have all day.
I even purchased insurance for this vehicle which they didn’t believe. I had to walk outside to get reception to load my insurance card in my email to show them.
We’re told to wait for our original order which is another week or so. They didn’t know the exact date.
We left angrily and pissed.
An hour later tony texted and insisted to offer free installation of bumper guards but we said we want our deposit back. Then we never heard a reply from them after we demanded money back. This isn’t how a business should be. It’s been almost 2 weeks and still no reply.
I could have sued them for breach of contract. I have all the evidence available anyways. But just didn’t want to waste another minute associated with them.
When they didn’t reply I stepped up in person traveling all the way there again to get my deposit.
They asked, so you don’t want that car anymore?
No, I purchased one elsewhere I said. (Got it from Bay Ridge Lexus, with awesome service)
They told me to have a seat and I waited 5 minutes. They gave my money back without anymore words. No apologies or anything.
This is the worst place to purchase a car. Think twice or more before stepping your foot in here!!!