Oui Travel

We’ve used Oui Travel twice now to book our trips and we won’t do it any other way! Extremely knowledgeable staff who are also friendly and understanding about budgets. We saw Cindy today and she helped us pick the perfect resort for our anniversary. Thank you Oui Travel for making our travel plans easy and stress free!

I have used Oui travel for many years. They are a small business that tailors your needs to best possible vacation package. They respond quickly and exceed in customer service. Cindy has not steered me wrong with any vacation I have booked. Most recently I went to Rivera Maya and stayed at the Grand Velas Resort. It was excellent! Support local-​family owned businesses!

I went to Oui travel recommended by a friend. I live in the Bay Area so there is plenty of agencies to choose from. Cindy is my agent of choice. She is warm, extremely knowledgable and gets excited about your trip as much as you do. She has booked 2 river cruises for me and a trip to New Orleans. The first river cruise to the Netherlands was the best trip I’ve ever taken. The trip to New Orleans was a surprise Valentines gift for my wife. She asked questions to ensure she understood what I wanted, researched it, and after my approval booked it. This trip was magical. I’m leaving on my next river cruise to Hungary in two weeks. If this is anything like the first two trips, Cindy will have hit a grand slam. This is what a travel agency is all about. They deserve your business if you want trips that are fantastic!!!

The odd thing was that this is the agency that I went to when I booked my trip to Amsterdam several years ago and they did an OK job so I am headed to Rome this fall and decided to come in and have them help me book my hotel. I travel a lot for work so my flight was already taken care of by my miles. When I went in I remembered perhaps I hadn’t come back in years.
The inside of the office is a mess… it looks like a bomb hit it. It was very disorganized, messy and cluttered. So there were 2 people in the office and older gentleman and another woman… I went to the woman (her name was Cathy)…I asked her if she could help me in booking a hotel in Italy, she immediately tells me that is not her area of expertise and the person who does know about it won’t be back until next week, but she would try to help me. Well-​she hands me a book/​magazine that are the hotels that her agency works with and she tells me to look through it and pick one out… No help with what is close to these particular hotels, no information about the areas-​NOTHING– I might as well have been running blind looking on my own. Then her computer wouldn’t work… or worked really slow… What a nightmare. Cathy also acted a little odd… I don’t know if it was because she was flustered or because she just didn’t know enough. Needless to say I left and did not come back and went elsewhere.
I won’t be coming here ever again… it is too bad because it is pretty close to my suburban home… the only thing this place has going for it is the location and the large parking lot.

My fiancé and I went here to book our honeymoon. His mom and dad had been using Oui for years and recommended we check them out. I made an appointment with Cindy to go over what we had liked/​wanted for our honeymoon and she had prices and locations all ready to go when we walked in. She was very personable, found us the best deal that fit into our budget, and made sure that it fit almost every requirement (we had to for-​go the in room hot tub in place of a fantastic swim up bar… I think we’ll live).
It is a mom and pop shop that is family owned and operated. She knew what she was talking about, and offered some great suggestions, one of which we ended up booking, but don’t go here planning to have a fancy, upscale experience. The operating costs seem to be kept low by reducing some of the «frills» of more chain-​like travel agents.
All in all, Cindy met our requirements and then some, was able to arrange our flights as we had requested so that we weren’t losing 2 days just for travel, and made sure it fit into our budget.
We are now looking forward to 10 days in Puerto Vallarta, and we have Cindy to thank. I highly recommend them. Know what you want/​have ideas before you go though.