Walmart Supercenter

I’m sure there’s nothing wrong with this Walmart, but we came in here hoping they’d have a selection of credit card receipt paper and they only had one type. Super fail for us.

On November 17^th 2015 I order something at the photo center at the Walmart in Bastrop let’s just say I had an AWEFUL experience. So like I said 11/​17/​2015 I placed an order for a picture pillowcase at the photo center I was told from the confirmation number that it would be ready on the 28^th of November around 5pm. I show up on the 28^th to much of my surprise my pillow case wasn’t there. The photo clerk said come back tomorrow there’s probably a delay because of the holiday. I come back the next day (no pillowcase) and talk to a different person and she said fed ex doesn’t deliver on Sundays, so come back tomorrow. I come back Monday and the person was really rude and basically told me there was nothing he could do for me because the pillow case wasn’t there and because it wasn’t in their computer I would just have to order a new one. At this point I am extremely frustrated but I decide to give it a few days and come back this time I talked to a different person who actually tried to look for it and called someone and they told him the pillowcase was signed for and was in the store since the 23^rd. I’m furious but also relieved that it’s in the store so you would think I could pick it up that day not the case at all he told me the person who signed for it doesn’t work the weekend so I would have to wait until Monday which makes even more upset so I talk to an assistant manger who basically said the same thing. So my pillowcase was in the store but no one could find it. They finally found my pillowcase. Going to pick it up today, I’m hoping for some sort of discount BUT I WILL NEVER ORDER ANYTHING FROM THAT WALMART AGAIN!

Pros: Right off 71, staff is always cheery and willing to help.
Cons: It isn’t always easy to find staff when you need them, and they seem very busy at times (but as mentioned above, they do all they can to help once you find them). The lay-​out is different than what I’m used to and I have troubles finding what I need sometimes, but it’s something I’m getting used to. I’ve seen a few squabbles in the parking lot, so I try to park close to the door. That’s not really Walmart’s fault — more so the fault of all the trashy people that go there.

This was written about this very same Wal-​mart but the location changed because they added the word Supercenter… 8÷27÷2013 Previous review
This is what I posted on my Facebook… Shame on Bastrop Wal-​mart for not fixing the hole that my mother fell and hit her head on the asphalt. They never called her to see how she was the day after. My mother is so sweet that she didn’t want to sue anyone. SHE SHOULD HAVE! I’m NOT at that store, just wanted people to know the location of where NOT to go!!! — at Walmart Bastrop — Highway 71 W… They wrote up a report and told her they would call to see how she was doing the next day! She has never heard from them! Thought they were suppose to care about their customers. I know this because I use to work for Wal-Mart…then I did a update and this is what I wrote today…
1÷26÷2015 Updated review
Forgot to update this one. I have a friend that was a night manager and read what had happened. He immediately got back with me to find out where in the parking lot this occurred. He took it upon himself to make sure it was taken care of and nobody else would get hurt. He felt bad that it had happen to my mother and wanted to make sure she was okay. He also walked the rest of the parking lot to make sure there was no other holes. I would like to personally thank Jason Chavira for taking the time, not just because he is a friend, but because he cares to do the right thing! The rest of you that I contacted should be ashamed of yourself! It says it is closed but its not the review location just changed. Guess to try and make it look better. Same address!

Let me get started. Came here on a Wednesday night so it was kinda slow, while I was putting my stuff and toddler in my car I dropped my diaper bag and apparently my phone (note 3) fell out and I didn’t see it when I picked everything up. Get home and notice i can’t find it. Grab my husband’s phone and track my phone… it showed the exact parking spot I was in. Drive up to Walmart cause I know customer service would jack it if they knew about it and spoke to a department manager about it and she said «well nobody’s turned in a phone tonight but let’s check customer service» we walk over there and she pulls out a old iPhone 4 and says this is the only phone there and walks outside with me to look again. While walking she says «I’ll call you if I find anything cause you know them thieven customer service employees can’t be trusted» and goes back inside.
Ok whatever my husband is saying let’s just file a claim it has insurance and I’m stuck on no its here somewhere (still tracking it) I Start to question the cart pushers. First one I ask described my phone down to the picture of my daughter. At this point I know 100% it’s here. Walk back inside and now the lady’s story changed since I had proof it was here. She said the guy I talked to «wasn’t all there» and the iPhone 4 was the phone he gave her… Ummm no sorry he is describing my phone perfect and even took me to the exact spot I was parked in previously and said that’s where he found it but yet that’s not the phone he gave her. I start asking for a higher manager on site or a general manager and within 5 minutes my phone was in my hands.
Apparently someone else thought it was a AT&T display phone and they took it to the back office…(what looked to me a break room)
Long story short don’t take Just 1 persons word when you have money on the line ask around and ask for a higher manager. Don’t be afraid or a minimum wage employee.
Thank you Charles for doing the right thing. As for the other employee that «helped me» come on lady be honest or karma is gonna bite you in the ass when you least expect it !