Supercuts

Very upset and angry! Took my autistic son to get his hair cut, because his regular stylist was closed today. From the moment we walked to her chair, this woman, Yvonne had a major attitude. I overlooked it, thinking maybe she was just not a people person or was having a bad day. With a snotty attitude, she asked what we wanted her to do. My son gets flustered around new people and it takes him a few seconds to get out what he wants to say. Well, as he nervously starts to explain to her how he wanted his hair cut, she sighed and rolled her eyes, as if she was irritated with him. So, I spoke up for him to explain that he just simply wanted his hair trimmed a little and thinned out. She asked if I had a photo of what we wanted, and having gone to the same stylist for years, I hadn’t thought to have a photo ready. I told her «Oh, I’m sorry. I forgot to find a photo, because I’m in the habit of his stylist just knowing what he wants by description». This somehow offended her, it seemed. From that point on, she seemed to have a grudge against his stylist, whom she did not even know who it was. The whole time she kept making nasty comments about his regular stylist’s technique, which was unprofessional. And repeatedly, my son and I told her that he did not want the length and curls cut off in the back, each time she asked about the length. She proceeded to cut chunks off the side of his hair. I was joking with my son that it looked like he had a bowl cut (before she had finished), just to help put him at ease. She made a rude comment. I told her I was joking with him. Then, before I knew it, she had taken a big chunk out of the back of his hair, making it much much shorter than we had told her that he wanted. He is autistic and really has to keep certain things exactly the same. So, keeping the curls and length was very important to him. I had expressed to her several times that we did not want the length taken off. She continuously ignored what either of us told her. So, she cut his hair exactly how we told her we did not want it. When I told her it was way too short and that he was not happy with it, she did not seem to care one bit. She just shrugged and said that it looked good to her. I told her that the hair cut was not a bad hair cut, but that it was not at all what he wanted. All she would say was, well, I think it looks good like that, with attitude. I am pissed at the disregard this woman showed for my son, and at her unprofessional demeanor. So, because of her, my son had a melt down when we got in the car. When a customer comes into your place of business and does not have an attitude with you, and your job is dealing with people, maybe you should treat them with a little decency! Even though she rambled on about how she teaches how to cut hair and how well she knows how to cut hair, apparently she did not have as much skill as she thought. If she could not do something as simple as trim a little off the back and thin the top a little, then maybe she should make it known that her skills are limited. I am furious! I wanted to jerk my son out of that chair as soon as she started cutting, because of her attitude. But, it would have upset my son and caused him to get flustered. I have never been so angry and appalled by the behavior of someone dealing with a child. Maybe she was irritated that he couldn’t explain himself very well, and I had to keep speaking for him. Who knows? But, her behavior was so extremely unprofessional! I will never ever go there again. I am also making sure that as many people as possible know about her behavior toward my son and myself. Something needs to be done about it! No one should have to deal with attitude like that for no reason. The other employees in the shop seemed to be pretty friendly.

I went in today to get a simple haircut, normally i have Ashley cut my hair and she was not there, so i went to the girl named arcely, BIGGEST MISTAKE OF MY HAIR LIFE, first i cannot see without my glasses and second when i first sat down i told her how i wanted it, i use clippers on the side #3 and sissors on the top, well she started with the clippers and then the clippers stopped and she used the sissors on top and she asked if it was going to be short enough, i said a little shorter and she said finger length and i said yes, remember i cannot see anything, well when she was done and i put my glasses on, i was horrified by what i saw (sometimes you get peaks and valleys easy to fix) No i had MOUNTAINS AND VALLEYS, it was a total mess and she used clippers on the top but it got worse and she tryed to tell me that she did not use the clippers, i was so upset, the manager had to come cut my hair even shorter to make it look even, i now have a buzz, not anything that i went in for, I WILL NEVER BE BACK AGAIN, NOW I SEE WHY THEIR BUSINESS HAS DROPPED. I am having to give it 1 star but they get none.

My husband has used this place for over a year now. Iona cuts my husbands hair and does a great job and Ashley cuts my little boys hair and she also does a great job on my eyebrows. They are really friendly and it is clean.

Took me right in and made me feel welcome. I even asked to redo some cutting and the lady was really nice. I gave her a good tip.

Went in right at opening time on Monday and was immediately waited on. My haircut was good and quick. Tina was conversational but not annoyingly so. She helped me pick out the products I was supposed to pick up without making me feel like I didn’t know what I was asking for (which I didn’t). A fast good experience.

The Super cuts in Bastrop does a wonderful job of greeting you and making you feel welcome. They do a great job with my kids and myself as well. Thanks super cuts!

Went in for a quick trim before a vacation. The wait was very shot, so that was a positive. Unfortunately the girl who cut my hair, Erin, is in desperate need of additional training. She completely butchered my hair. She did not even make an attempt to blend the layers that were cut into my hair already, just chopped it and left it. And there was a huge hair tag in one of the layers. It looks terrible and now I have to rush elsewhere before I leave town. Never again! My 8 year old niece could have done a better job.