Best Western Bastrop Pines Inn

First time staying here. Friendly and helpful staff. Great location, not noisy or busy. Room was very comfortable. First hotel I stay in where the bathroom has a nightlight, room wasn’t dark. Fridge and microwave in room. Good rates. Will stay here again.

This motel takes advantage of those who were flooded out of there homes. I was charged 527.00 for 1 night with 1 king bed. They double charged our credit card. I do not recommend this hotel, a big zero stars !!! And there non American style we can live without I only have a star cause it made me rate this sorry place

Several months ago my parents were searching around for a hotel for the Formula One race in Austin. They stopped in and spoke with the friendly new owners for a while and were able to find the best rate for two rooms in town.
We have had a pleasant stay with no issues. Great housekeeping and customer service have made the 3 night stay wonderful, especially on the wettest weekend of the year in TX. It is comparable to other Best Westerns I’ve stayed at and cleaner than some of the higher end hotels I’ve stayed at.
Regular continental breakfast with traditional fare, cereals, waffles, and fruit… if you’re looking for a 5 star breakfast you should know better than to expect it here.
We had a king bed and it is SUPER comfortable… probably my favorite part :)
There is low water pressure in the showers, but nothing to complain about. The hot water was all I needed after each rainy and cold day.
We also had a welcome amenity with products to anticipate our needs from the owners which was unexpected and so nice. I plan to stay here for future F1 races.

Horrible experience — A/​C and in-​room fridge are as noisy as anything… the A/​C unit started making a loud buzzing noise at 4am that sounded exactly like an alarm clock. Not fun.
The housekeeping staff seems to start cleaning rooms at 8 or 9am. They are VERY noisy in the hallway, and kept trying to come into the room, despite the fact that we had the do not disturb sign on the door.
If you want a roof over your head, this place is great — if you actually want to sleep, try another hotel.

This was a horrible experience.
We started out with a room that had the a/​c unit leaking all over the carpet and it was soaking wet. As we were in town for a wedding we had no time to switch rooms that evening. The next morning we were off to events and let the 2 people at the desk know. We returned many hours later and the nice lady who was now working had no idea what we were talking about. Went upstairs to find a dehumidifier plugged in. The floor was worse than the night before. The lady at the front was very nice and moved us to the room right next door. Well the fridge didn’t work, luckily we just had sodas to put in the fridge. We used the ice bucket and stuck 2 sodas in their for the morning and put it inside the fridge. Also, there was a nice crack/​water damage in the ceiling. Thinking nothing of this even being on the top floor. We let the lady at the desk know the next morning while running to wedding events about the fridge. We returned many hours later after the wedding. At this point our keys don’t work. I return downstairs (the nice lady was now working the night shift), and let her know the issue. She fixed the cards and back up I went. I found out she had put the previous room number not ours. I headed back downstairs and finally after this time we got into our room. The last morning there were bad rain storms, remember that crack? It started pouring rain through that crack in the ceiling. For being a newer hotel this is unacceptable. I did get a refund for 1 night out of the 3 we stayed today. I would never stay here again! It was too much of a nightmare with all the events we had going on.

Very disappointed. First room had a leaking ac unit that soaked the floor. They put a fan to dry it and after being gone 12ish hours it was still soaking wet so we changed rooms. After changing rooms we discovered the fridge wasn’t working and then after laying down discovered an old leak in the ceiling. The following morning it was pouring rain outside so we woke up to drip drip drip from the leak in the ceiling.

The service from the front desk was lacking. Where is the southern hospitality in Texas these days? Some people and places have it but few and far between. (The girl was on her cell phone and hardly put it down to help us)
The room was clean but things like the bathroom door that would not close and poor water pressure kinda make it «blah».
I didn’t even bother with getting the breakfast there. Checked out early and bounced to a nicer hotel but this place is what it is…
So in short:
+Room service keep up the good work!
–Front Desk needs some etiquette training.

Overall experience was just OK, which is not what I was expecting. Room & bed were comfortable including A/​C. Could not adjust temp of refrigerator, and it was too cold. It froze everything. Switch on desk lamp was broken. Had to unplug lamp to turn it off and on. Best Western advertises being a green hotel. We left towels on racks to be reused, but they were replaced anyway. Everyday housecleaning threw away partially used bottles of shampoo & bars of soap in the shower — a big waste. Toilet had a leak in it and kept refilling constantly — a big waste of water. Shower flow restrictor was so restricting that water flow was not strong enough. Water in bathroom sink never got hot. Curtains in room had red fingernail polish stains on them. The placemat on the desk was torn. The top was separated from the bottom making it impossible to use. Internet speed in room was so slow and unavailable most of the time. Only reliable connection was in lobby. The soft drink machine was empty the whole time we were there — 3 days. All that was available was Diet Coke. Good for me, but not my family. Breakfast is served from 6:00 until 9:30. We were in the breakfast room at 8:45 and they were out of eggs and orange juice but not once did anyone check on the food. No one refilled anything the whole time we were there. I was disappointed in my visit. Most likely, I will stay at the Holiday Inn Express next time even though it’s more expensive unless these items are corrected.

Front desk was nice. Rooms are good. Breakfast was terrible and hotel is a 60.00 value not the 104.00 they charge.

We stayed here for the Tough Mudder. The girl working the front desk was very friendly. The continental breakfast was fairly standard. The beds were comfy. A couple of things worth mentioning. For some reason, there were a lot of dead bugs (crickets, grasshoppers) on the carpet. I counted at least half a dozen. Not sure why. Plus the walls are fairly thin as some late night «activities» from our next door neighbor kept my wife up most of the night. Overall it wasn’t a bad hotel. I’ve stayed in worse. I’ve stayed in better. About average I guess.

Stayed here for a couple of nights during the week in July.
The room was very nice, there were a couple of minor problems (dial broken on the in-​room fridge temp aduster) but nothing I had to talk to management about. Beds were comfortable. In the Texas heat, the AC quickly got the room down to sub-​freezing temps. You could tell this was a fairly new hotel, everything looked nice and barely used. Every room has a mini-​fridge and a microwave… nothing fancy, but you can definitely use them to store groceries or drinks and heat up popcorn or microwave meals.
The staff was very efficient and engaging, nice people.
The breakfast was below average. Eggs from a mix, bacon microwaved, everything else average. If you just want to grab an apple or bagel and go, or make waffles, it’s fine. Nothing more substantial. The «manager’s reception» was a joke. A bag of chips and bowl of salsa. I’m not making it up. Plus cans of cheap beer and soft drinks. It’s free but don’t think you are going to have anything on the level of a meal, it’s munchies (and not very quality munchies) at that.
Location was very close to downtown and the state park, maybe a 5 – 10 minute drive at most, right off the highway,. Located near several places to eat (Chilis, Panda Express, Chinese Buffet) within walking distance and a couple miles away from a Wall Mart… not to mention not one, not two, but three liquor stores pretty close. All your needs should be taken care of in that regard.
All in all, I would stay here again.

I stayed here while visiting Bastrop for a wedding.
This is a relatively new hotel. The rooms were big and the beds were comfortable, the pillows were a little firm for my taste. Everything was very clean, housekeeping did a great job every day. The shower is nice and big, bring your own soap if you are picky about it. The Breakfast was good, I had biscuits and gravy every morning! The staff was friendly and helpful; however, 2 of the 12 rooms that the wedding guests booked had problems with their reservations. There was a tray on the front desk that was for fresh baked cookies, but they never made any for the 3 days I stayed there, maybe its only Monday through Thursday.
Overall I was satisfied with my stay and the cost. I would stay here again if visiting Bastrop.