Basking Ridge Towing

Took them nearly an hour and a half on a Thursday afternoon to come and put a spare tire on my fleet vehicle (and I was 10 minutes from Basking Ridge, just in Bedminster). The quoted me 60 minutes when called at 2:42 and they showed up at 4:15. If I wasn’t required to stick with them to to company contracts with certain vendors, I definitely would be gone elsewhere. I know I won’t be using them again.

My husband was left on the side of the road last night for 4 hours! This company is contracted to New Jersey Manufacturers Roadside Assistance. We were texted an approx ETA which came and passed. When calling the company we were either met with a man who was very curt and yelled at us– or nobody picked up the phone at all. When I called NJM to ask what the heck was going on, the female operator called Basking Ridge Towing and was also screamed at. As a Social Media Manager with my company, I am absolutely STUNNED that a service provider would respond to customers with such an attitude. I must say that the tow truck driver (not the same person) was very humble, respectful, and pleasant– unlike the person on the phone. Nobody should be left on a major highway for FOUR HOURS with no way to roll down the windows, no food or water, and a dead cell phone from trying to get help in the summer heat! I can only imagine what kind of dangerous situation this would be for an elderly or sick person or a parent with small children. I am outraged… absolutely outraged. I am waiting to see the bill for this type of service and will be back to update my review accordingly. Let’s now see what kind of company this really is.

I live in Wayne, and my car was towed to this god forsaken place.
First of all, this place intentionally hides their address and I couldn’t find them online.
Second of all, when I called them to ask where their location was, they were completely rude, unaccomodating, and out of line. Because of this some back and forth went on, and when I called them again to verify that someone will be there when I pick my car up, they blocked my number! Can you believe that?
Third of all, when I finally got there my car had scratches and damages to it that were previously not there. If I wasn’t so busy with my schedule for something so small, I would have definitely take them to a small claims court.
The people who own this place are immoral and the most unpleasant people I’ve ever dealt with. If you have a choice, don’t let them handle your car. If you don’t, well all I can say is good luck.

My insurance company arranged for my vehicle to be towed from my driveway to my autobody shop. If there was an option for no stars on this review, it would be much more well suited. The tow truck driver never as so much introduced himself, let alone come to the door to say he was here. He clearly had an attitude upon arrival. He was very short and abrupt. He didn’t have the correct address and was having trouble with his gps. When finally asked for his name, he mumbled it. Upon leaving and taking my vehicle to the shop, he called to say he couldn’t find it. After putting up with his tone, I clearly stated I didn’t appreciate the attitude he had since arriving at my home. If people like Jared don’t like what they do, perhaps do. something else. Starting with an attitude adjustment. Very unprofessional and will never use again.