Victory Centre of Bartlett

My mom was a resident of the Victory Centre of Bartlett for 2 ½ years. Before that, she was living on her own and was virtually having her world close in around her. My brothers and I made a decision couldn’t stand it and decided after seeing the community, that this was the right place for her. The staff was wonderful with her. They engaged her in activities that she liked, because they actually took the time to get to know her. She made friends, got involved in community projects and regained her sense of self. Within 6 months of living there, my family witnessed her become herself again. Outgoing, friendly, particular on how she looked. She even started wearing makeup again. My mom lived at VCB until she passed away. I will always be grateful to the young people who cared for her as well as the other residents that were her friends.

The management here does not communicate pertinent information with family that is involved and there regularly. Several things have come up missing & accidental damages and no compensation. Food quality is at best mediocre, variety plain out right sucks. You have to be on the staff on care & needs constantly. Management isn’t very flexible and staff isn’t helpful to tenants but they’re good at taking 4,500 monthly.