Enterprise Rent-A-Car

I am not an easy customer to please, but these guys just nailed it over and over this summer.
Sure, okay — but what does «great service» actually mean in concrete terms? This:
1. Hey, I found this slightly better rate online, can you match it? — YES.
2. I didn’t reserve this deluxe van with all kinds of features; I just need the el cheapo. — THE ONLY THING WE HAVE AVAILABLE THROUGH YOUR 2 WEEK RESERVATION IS THIS FANCY VAN. NO PROBLEM. SAME PRICE.
3. Can you do pickups/​dropoffs at this location that’s actually beyond the range you promise? — YES, JUST GIVE US ADVANCE NOTICE SO WE CAN BE SURE TO BE ON TIME FOR YOU (They did this for me twice.)
4. Hey, the bill is more than I thought. — LET ME LOOK INTO THAT AND GET BACK TO YOU. *This last one was a weird reservation that I wound up extending, then switched cars mid-​trip without notice, and it involved three different agents during different shifts. So it was not Enterprise but me and my unique and unpredictable needs that discombobulated things. It turns out that «get back to you» means, «I can see you are really tired and just want to go home, so I won’t make you wait around while I look into the details.» I got home 20 minutes later and the adjusted invoice was already in my inbox.
On top of all this,
— They’re FAST. I never spent even ten minutes here on dropoff OR pickup, and I never waited in line.
— No baloney hard sell on insurance that my credit card already covers (fastest way to lose me to the competition).
— Genuinely nice people. I felt like their thinking was, take care of the customer and the revenue will follow.
Unilocal only lets you give five stars. Wrong. They get six. ** ** **

Great, friendly people. Nice, well-​maintained car. Hours are really lousy. Just needed the car for Monday, but because of their limited hours (closed from 1 pm on Saturday to Monday morning), I had a 3 day rental instead of a 1 day rental.

Drove up from NYC for work and my radiator blew out… basically stranded an hour away from where I needed to be, with no cell service. My experience with Max totally lifted my spirits. I absolutely agree with previous review, this was my best rental experience ever by far. He was very personable and professional, despite having to answer the phone ringing every 5 sec during my time there. Max deserves a BIG raise!

Rented a car for a couple days to do some hiking. Service was reasonably quick and friendly.

Excellent group of people work at this location. Truly professional and very nice. I always had good experience renting at this location.

The nicest group of people I’ve ever had the pleasure to rent a car from– or have any retail experience for that matter!
Max and his team are all extremely professional and helpful. And the deals at Enterprise are not to be missed!