University of Maryland Medical Center

wonderful hospital, and caring staff. this will be our hospital…
But tonight… just waiting for the wife to get done work. The layout of the hospital… the elevators… open atrium. Just amazing. Staff do go above and beyond to assist patients.

The doctors I have met for my friend’s surgery were very informative and helpful. There’s an au bon pain to waste time.

Clinicians: friendly, world-​class. This is a training hospital, and *the* place to go in to be treated for Trauma injury.
Food choices: surprisingly not bad! Skip the cafeteria and hit up Au Bön Pain or — even better — Cypriana’s. Seriously, hospital Mediterranean shouldn’t taste that good.
Parking: good luck.
Protip: Call a few ERs to check their wait time before going in. Midtown and Mercy are only a stone’s throw away, so if the wait is long at one, bounce to another.

I just left from this hospital. I live in Howard County and opted to take the 30 minute drive to the city because Howard General ER is a nightmare.
When I arrived they took me right in. Took my vitals, blood, and put me in a room. There were several nurse practitioners who explained to my husband and I their intended plan of action. They managed my pain right away. And came back to check on my husband and I quite frequently. All in all the nurses, doctors, techs and transporters were so helpful. I felt at ease with what could’ve been a stressful situation. There was one nurse (can’t remember her name off hand) who truly went out of her way to talk to my husband and I. She was SO helpful and I will be taking her advice. As the morning progressed there were more patients and the waiting room started to become filled. But it seemed that the level of care was the same for everyone.
As with the majority of ER visits, the expectation should be set that you will have to wait for certain things. That being said, the staff and doctors made sure that I knew an (estimated) time of a particular test, etc. I can honestly say that this hospital makes the Howard County General ER look sad.

The cafeteria food is typical of hospital food. It’s not stellar but its filling and it gets the job done. The variety of selection here include burgers, fries, sandwiches, sushi, chicken tenders, salad, and soups. The lunch menu changes every day, but even then there are no surprises in the selection. I’ve seen roast beef, mac and cheese, and sometimes salmon, spaghetti. I keep expecting to be swooned because I like a lot of these food options, but again, the taste isn’t godawful, but it’s also sometimes a little funny and misses the mark by a wide margin. And sometimes, its dried out for sitting around for too long. That’s probably my fault for stopping by at odd hours though. However, I can attest that to this date, I have yet to get the runs from the hospital cafeteria food.
At the very least, they provide access to well rounded meals and proper nutrition which is good if all you’re looking for is sustenance. It’s hard to say that you’re getting your money’s worth for the food here because there are cheaper options that taste much better and provide more quantity nearby. If you’re hungry and need something balanced to get through the day, you can try this out. The coffee is cheaper than the Starbucks in the hospital by a few cents though, and they have a cool machine that dispenses flavored creamer. I thought this was a wonderful addition and a positive for this cafeteria.

If there was a way to give negative stars I would.
I’ve been here since 2pm.
There’s a plethora of things wrong with this hospital and I am sure there are things that are good.
It is my belief that it is absolutely immoral and highly unethical how they treat people who come to the emergency room. Why would it take 8 – 10 hours to be seen? It isn’t overwhelmingly packed nor is it one of the times of the years that people come in with seasonal illnesses. It’s inhuman how people are treated. Animals to slaughter might be treated with more respect.
You can’t help but think they want people to give up or die before being seen.
Do yourself a favor and go somewhere else.
Don’t come here if possible ever

This emergency room is a joke! They kept forgetting about me. I had 3 nurses come in and ask the same questions. They apologized that they didn’t know some some already came in. I was waiting to get an X-​ray. A nurse came in and told me I could put my clothes on. I said I didn’t get the X-​ray yet. She apologized and to me it will b just a minute. I waited another hour!

My son got a cold when he was an infant and we had to go to university of Maryland medical center. I stay was exceptional. The staff was amazing. The doctors were informative but not condescending. The food was a little lackluster but what do you expect from a hospital. The nurses were so wonderful. We were in the NICU. My only complaint was when a nurse pulled the baby out of my arms and was adamant about me not holding him because I was falling asleep. I am a mother 5 times over and under no circumstances should some post teen be taking my child out of my hands when I am healthy and not out of sorts. Otherwise I had a wonderful stay. And his health is wonderful

If I can give this place no stars I would I came into the ER department at 7am due to me blacking out at home when I first arrived there it’s like a hotel front desk the young girl behind the desk was rude and act like I was bothering her and just so damn salty she forgot to give my drivers licenses back so I wait almost an hour to get seen by the nurses even though one person was ahead of me and there was only a few people in the waiting area And they look like they was just spending the night there so finally once I get back there I wait a half hour in a cramped up area to get my iv and Back to the waiting room we go for another 45 mins to an hour and so finally I get a small room with a chair the size of a closet or smaller no tv no nothing while they was busy giving the regular rooms for the homeless to sleep in they do do stuff like this with there Medicaid I was on fluids for an hour and a half with nothing and I told them I had a mental illness and I forgot to take my medicine it’s a mild and normal illness then without warning when I’m done being treated I see security out front waiting for me to escort me to the phyh unit it was so unconfortable they par me down and made me empty my pockets I didn’t request no mental help but at least they was nice and helpful but I overall wasted my whole day here next time I will go to mercy hospital

Nothing but kudos here for the Labor & Delivery department, as well as the Mother & Baby Unit (MBU) and NICU. I delivered my daughter here this past Wednesday, and I was treated with nothing but the utmost respect and kindness, even when I was scared out of my wits and didn’t know what was going on. It is clear that this team of professionals really cared about me, my husband, and my daughter’s well being. The NICU staff in particular are very sweet and sensitive to a scared parent’s needs.
The only reason why it’s 4 stars and not 5 is because I was sometimes left out of the loop as far as what was happening with my treatment — I didn’t always know what was going to happen next, or when. My daughter, however, was treated like a queen and that more than makes up for anything I went through.
I would definitely recommend UMMC for delivering a new baby or having any kind of maternal-​oriented care done. Definitely glad that I chose this hospital for my needs in that area, and am well satisfied.

The worst and most incompetent HR department/​onboarding process I have ever encountered. This organization patently does not care about its employees. Do not work here.

Ugh. I’ve never had an experience with their emergency room, so I have no input on that. However, a family member who was on the heart transplant list got a call in May stating that his heart was ready! So he got the transplant done here, as his cardiologist was affiliated with this facility. His actual cardiologist is awesome, as was the nursing staff. But the surgeon… honestly, he was rude and condescending in my opinion. And he really didn’t give you the time of day. When he was doing his rounds, it was a miracle if he spent more than 30 seconds with my loved one. I get it, he’s busy. But when a loved one just had such a major surgery, it’s probably best to spend a little bit of time answering the family members’ questions and easing their minds.
The surgery went well in that the new heart didn’t reject. However, my loved one was on a pace maker before the surgery. They didn’t remove the defribulator (sp?) when they put the new heart in. So they ended up needing to do another surgery to remove it, and that surgery was pushed back twice for shock trauma patients. Then he needed another surgery because after they did the 2^nd surgery, he got a huge lump on his chest where that opened him up and he was in a lot of pain. They had to drain the fluid from it. And again, that surgery was pushed back once for shock trauma. I asked them why he got pushed back for shock trauma repeatedly, and they informed me that they only have three operating rooms in the hospital? That seems bizarre. A hospital of that size in BALTIMORE CITY with only 3 OR’s? Odd.
Anyways, I guess I just feel like he could’ve been taken better care of; and had they done the first surgery correctly, he wouldn’t have needed the second and third. Thankfully he ended up asking to be transferred to Good Samaritan Hospital, where they did intensive rehabilitation and he was out of there within a couple of weeks.

You never want to visit a Cancer Center. But, if you have to, this place is the best around. They kept my father alive for 5 years when others gave him 6 months. Excellent care by the nursing staff and docs.

I wish there was a way to give 0 stars because that is what they deserve. I had the misfortune of dealing with kathryn h. in the office. she is the most rude and nasty dishonest person i have ever come across in my whole life, please avoid this place at alllllllllllll costs!!!

The admitting staff, intake and med techs I ran into were awful! The gatekeepers (ER) ruined this whole review; they’re just that bad. They were very rude to patients as if what people were asking wasn’t their duty. If you don’t like working with ppl WHO ARE ILL AND NEEDY why did you pursue this career!!! Like what were you thinking, get a grip.
Anyway, they were cussing and carrying on amongst each other and would rather gossip than attend a patient in need! I waited for over 8 hours in a waiting area that reeked like a pissy stairwell. No offense but, the homeless was camped out In the bathrooms. Which forced me to vomit profusely infront of everyone there. Talk about uncomfortable!
After my moms failed attempts to get an update and being brushed over by the rude staff when asking for info; I finally mustered the strength to get up. I basically bardge into the back to see the head nurse and let her know I was vomiting blood. After a little convincing I was able to get a seat in a private area with recliner. Then the tech did a EKG on me that was for someone else!!! After that the techs argued about it infront of me. (Which better not show on my bill) These chicks don’t even read charts! Like seriously?
Here is the kicker they had placed an order for pain meds at 12pm, a few hours after I had advised how much pain I was in; no one gave it to me until I was admitted at 8pm which is fricking ridiculous! The nurse kept asking me if I was sure they didn’t give it to me, because it was showing available hours ago. Talk about pissed off. How this place is the number 2 hospital in Maryland? I assume based on the fact that it’s a teaching hospital and the students for the most part still have the desire to do there job right and have passion for their field. The few people I saw going above and beyond I pulled them aside and let them know they were appreciated for being so pleasant and attentive in a stressful setting, because no one else was. The others all had an attitude like the people wanted to be in ER on a Saturday waiting 12+ hours just to be seen. They agreed saying «we know, we have to work with them». The few bright lights working here is the only reasons this place got 2 stars. Sad part is they weren’t even busy and hectic like most ERs. Which is odd for Baltimore on a Saturday, furthering my confusion. Avoid this place like the plague! YOU HAVE BEEN WARNED!

So I have has some hit or misses in this place. Having been here about 50 times since nov 2012 (transplant). Its easiest to group by floor.
7^th floor in new building (transplant) GREAT! We loved everyone in the transplant dept (for myself as a donor and my fiancée as recipient). Professional, caring and on top of everything.
6^th floor (cardiac) okay. When my mom had open heart surgery in nov 2011 and was here for 5 days, constantly the nurses would leave her roommate on her bedside toilet for hours and the room would reek like feces. Then I would have to find a nurse and bitch until they cleaned her up. Unexcusable. However one time I even forgot the woman was put on a toilet until I caught the smell. I guess she would fall asleep and not hit the pager button. However when it was 25 min after I alerted them and still noone… I am not afraid to hit up the nurse station. Needless to say I never left my mothers side to have her wait for those people.
A recent experience with the 10^th floor in the old hospital was not a good visit either. Lots of bitchy nurses that took 45 min to get meds that were scheduled and we had to ask every 6 hours. I even had one nurse who saw me come in with food and head back to the door to sanitize and she meets me at the door to yell at me «on this floor we take hand sanitizing seriously and you walked by it» speech. I almost flipped out. I have a degree involving bacterial studies and have been in the hospital alot AND have an immune-​compromised fiancée. The nurses need to ask niceley and not be bitchy. One nurse on the 10^th floor, Janet, was a godsend. She was great and we loved seeing her amongst the other women.
Er Visit: Seems speedy as they take you in and send you to triage, X-​ray, blood work… Then put you back in the waiting room. We happened to go in when there were 2 screamers in the waiting room. Some crazy woman crying insanley over a toothache. an hour later we get moved to the actual ER, with the crier. She is immediately cussing about «how long it take to get my toof fixed? Im in Pain y’all». Doc’s immediatly write her off and have to tell her to stop using profanity. Overall ER service was ok. The 3^rd year did not listen to our rhumatologist on the phone and it was a wasted trip and 2 days in the hospital for nothing. Apparently they did not want to send Ortho to fix the problem, which we now need to go back in again for. hmmm…

I stayed her recently and found that the docs weren’t friendly or the nurses. I had an IViinfiltrate and told nurse my arm was very swollen and hurt. Nurse said iv nurse Haas to come first and put in new iv. Well that took hour and a half and once she arrived and put in new iv she informed me she could not take out old one that my nurse had to do it. So another hour and a half or so she finally came to remove it. It has been a month and a half and still have huge painful lump where iv was a vein nearthere sticks out and is very hard. Went to docs and was told it was tissue build up from iv being left in too long. I have problems with iv’s a lot and other hospitals have the nurse take it out right away. Thanks UMD for leaving me with this pain.

Had my oldest daughter here 15 years ago great hospital

Ok so here is the deal. Stay out of the ER. It is awful. I was in a huge amount of pain with a tumor the size of a grapefruiit. I told them I could not sit upright or I would be in a lot of pain. They said they could not find a bed for me and sent me to the waiting room. I laid down on a bench and they yelled at me. I sat up and was in such pain that i began crying hysterically and puking in the middle of the waiting room. they kept me there for an hour while people were walking by watching me puke and cry. it was humiliating.

A family member was transferred to this hospital from another hospital in PG county. Apparently, it was more complicated than they could handle — and sent him here to get surgery. The entire time he was here, he never once met the actual doctor that would be performing his surgery. They rescheduled and postponed his surgery a total of 3 times, and he ended up staying here for 2 weeks total. The first week, he stayed here with rotating nurses that could only tell him he was in good shape. They did not provide him with a full understanding on what the issue really was. It changed frequently. He eventually had the surgery, and while in recovering while he was starting to wake up — they let him know that he was not finished and that they had ran out of time. They then proceeded to give him additional surgery work while he was wide awake. The pain was excruciating for him. Because he was disabled, I felt they didn’t give him the best attention that they could have. There were extra steps that they could and should have taken to ensure he had the full understanding of the situation and exactly what was going on.
While the nurses were nice to us, they provided us with wrong information twice. Because we are driving over an hour out to see the patient, you would think they would want to ensure they are giving us the RIGHT visiting time information. They were wrong about time as well as how many people could visit the patient at once. It was very inconvenient and disgruntling. Even the front desk was extremely rude to us. One night, they let us go right through without having us check in and get a bracelet. For some reason, the 2^nd day they jumped down our throats for even walking past them. They were treating us as if we were terrorists. I felt they were severely overreacting and simply just needed to speak to us in a normal manner. We showed no disrespect, or any signs that we would act out.
Last, the first day that my mother who is deaf entered the hospital, also did not know to go to the front desk. There is no sign or information letting you know what you need to do. The security guard apparently tried to get her attention, and no on let her know. She kept walking past him, again because she is deaf cannot hear at all. The security guard grabbed her and basically slammed her into the wall. She let him know that she was deaf and apologized. She was frightened and not sure what she had done wrong. When she told me this, I was upset. She is a small Asian woman that is not harmful. The need to violently grab her and slam her up against a wall is UNCALLED FOR, disrespectful and ridiculous.
What this entire hospital needs, from the front desk, security guard to the nurses is a training on how to deal with people. And people including people with disability as well as deaf individuals. For a industry that is working with multiple different kinds of people, this should be required for all employees.