TSA Checkpoint Pier C

Thanksgiving morning 2015 around the 6 o’clock hour, at the beginning of the security check. Standing in what I would call a medium to small line, a TSA employee was scanning/​checking ID’S and tickets, this guy was an asshole, I didn’t have the pleasure of shutting him down but one of his coworkers had him removed from his post. This guy was more than an asshole, he was the example of an idiot! He was yelling at everyone in line «next, next, next» «id’s people, don’t wait until you’re standing in front of me to dig it out of your wallet» and then muttering some stuff under his breath about the people in line. I did not catch his name, if so I would put it in this post. But he looked like a washed up high school drop out, probably his 40/​50s, with a small pony/​rat tail thing, just looked dumb. Either way, way to go TSA at having another stand up employee, although I do applaud the ones that removed him.

I travel a lot, all over the country, through many airports. I understand that TSA operates differently in every single airport nationwide. But the consistently rudest agents are at BWI. Customer service training … Remember agents, we are the customers and it isn’t your job to make us miserable.
The female agent checking boarding passes went way out of her way to be rude when I precisely followed the only protocol that is consistent. Lay your boarding pass and license on the podium, never touch the agent. Never reach for your documents. She missed that training day, demanded I pick them up and place them in her hand (which dangled uselessly in space) then lectured ME on common courtesy. She needs to learn some. If I ever had an employee speak to a customer like she spoke to me, she would no longer be employed.

TSA Precheck was open today and it was fast and friendly. Well, as friendly as a TSA agent can be. Lol