The UPS Store

Brought in a prepaid package that only needed a box. It was a large item — I was first quoted at $ 52 for packaging. After trying to fathom how a box would cost that much, I was requoted at $ 41. The employee said that they would not let me assemble the box myself, and it required an hour worth of packaging time: that was why the price was so high. Please keep in mind, this item was a microwave, not a surfboard or Monet.
Ridiculous. Take 5 minutes and go to the Fort Ave location where the employees will take care of customers, not gouge them.

I had a bad experience at this store on November 19, 2014. I took a birthday gift (less than a pound in weight) that I wanted to mail to California and asked how much it cost to ship it in two days, and was told it was more than $ 150! I asked how much it was to send it without any rush and was told it cost $ 15 and it would take a week. When I told the employee I would be going to the USPS and reached for the package, she stopped me to caution that the USPS cannot guarantee that they will deliver the package, cannot tell me when it will arrive, and cannot insure it. I was surprised because all of these are 100% false. I am posting because I was caught off guard by both the exorbitant cost and the employee’s blatant lies about their competitor.
By the way, USPS charged less than $ 12 to have it there on Friday.

This place needs to be shut down due to the unprofessionalism of the manager and staff. Worse customer service I have ever experienced in my life and I wouldn’t recommend anyone to do business with them. The staff is so unenthused and the manager could care less about the customer. The manager also blasts your personal information out to everyone while he talks to you on speaker phone in the front of the store. They don’t offer apologies when they are wrong which means they don’t care about people continuing to do business with them. Do yourselves a favor people and don’t bother with this location and tell everyone you know. They don’t need to make any money to pay their rent. They then will be forced to close. IGNORAMUSES!!!

Unlike the other reviews here, I thought the customer service was fine. However $ 96 to pack and ship a laptop seemed very expensive to me. I suppose this is not the stores fault though.

I come to this location due to the convenience to my office, but I have had some strange experiences. Several times when I have gone in, an employee has charged me a $ 1 processing fee for shipping a postage-​paid box. This has happened on a couple of random occasions. I asked the owner about it one day, and while there is a little language barrier, what I ascertained was that there should not be a charge. Hmmm. Shady.

They supposedly do not accept drop offs when you have the receivers ups account number. I don’t understand the point of being a ups store if you can’t process a simple ups shipment. Very inconvenient for a local business owner.

Shittiest customer service I have ever see.

The worst.
I submitted 4 jobs to be printed. Two were done completely wrong (despite exact specifications). Fine, people make mistakes.
Because I didn’t have time for them to reprint the material, I asked a refund (nearly $ 200). It has now been 3 weeks and I still have not been refunded, despite 5 phone conversations with these people. Apparently, only one person at the store can do refunds, and this person is never at work. Plus, while they acknowledge I will be refunded the money, they cannot tell me for how much — it appears that it is at their discretion despite me telling them the exact dollar amount I was charged for the 2 bad print jobs.
If I don’t get a refund within the next few days, I’m filing a complaint with the Better Business Bureau.
Go somewhere else.

If I could give this store a negative star, I would. In fact, it’s impossible to quantify the level of horrible waiting for you just inside the doors. Maybe just paint a huge red «X» on the door and call it day.
I went in today to send some very important financial documents — the title company provided me with a pre-​printed shipping label. Should be a breeze right, just grab an envelope, shove the paperwork in said envelope, and go, right? Wrong. I ask the «gentleman» behind the counter for an envelope and show him that I have a pre-​printed label. He gets the envelope, picks up my documents and prepares the envelope for shipping. «Thank you» says I. Mr. Personality then requests one dollar. Huh? «I have a preprinted label, it’s already paid for…» I say. He tells me that the dollar is for handling. Handling? Yes, the dollar is what he charges to put the documents in the envelope and affix the label onto the front. Seriously. I tell him (calmly) that I didn’t ask him to do that, so I don’t understand why I should pay. he proceeds to get louder and louder telling me that I owe the dollar for handling and that’s just the way it is… and then proceeds to rip open my envelope saying «fine…get out.» At no point was I loud or rude… I simply asked a question and questioned a charge. This nutter then picks up the phone and calls the cops to report that he’s being harassed and needs assistance! Seriously. I left of course — and full disclosure I DID call him an asshole on the way out.
I ended up going to the UPS store at the Hilton on Eutaw. I told them about the other store and they told me that my experience was very common and they get complaints about him all the time.
AVOID!

Don’t EVER go to this store!!! I have never been treated so rudely in a store as I was today by the owner of this business. I had to buy two boxes to send packages, and he helped select the boxes and then taped them up for me. When he gave me the receipt to pay there were 4 charges instead of two. When I asked why, he told me that these were service charges for his help and his tape! About $ 3 service charge for each $ 4 box. I told him that it’s not right to charge for a service without asking in advance if I wanted it, nor being told it was being offered at a price. He then proceeded to yell at me about the value of his time and tried to cut the tape off the boxes. I told him to forget it, paid the bill, and walked out. I will never return and nor should you!

There aren’t many businesses you can turn to for sending and receiving packages — there’s UPS, USPS, FedEx, DHL — so it almost doesn’t matter that I was unsatisfied with this UPS Store. Still, if you can help it, you should avoid this store.
Last week, anticipating a package, I called the UPS Store on Lombard to ask what the protocol was for receiving a package. How much did it cost? Would they give a call once it arrived?
I was told there was a fee for receiving and an additional fee for every night they held the package. I was also told that if the package had the word «Hold for pick-​up» and a phone number, that they would call me when it arrived. I repeated the instructions back to the UPS Store: «So, if the person delivering the package to me writes ‘Hold for pickup’ and puts my phone number on the package, you’ll give me a call the day it arrives?» «Yes,» he replied.
That’s what the sender did. He wrote «hold for pickup» clearly on the package and put my phone number there.
I called the UPS Store today, just to be sure and wanting to avoid the holding fee, if my package had arrived. «Yes,» he said.
«Did it arrive today?»
«Yes.»
I picked it up, and was told then that it had arrived yesterday. YESTERDAY. I was also told I had to pay the hold fee, even though I hadn’t been called.
The person, who I assume is the manager (and, unfortunately enough, not the person I’d spoken on the phone with) said it was my fault the package was held overnight. «YOU call. You’re supposed to call.»
I told him that I was told by an employee of this very store that if the package bore the words «hold for pickup» that I would be the one receiving a phone call. I pointed out the words on my package that said «hold for pickup», followed by a phone number.
He said, «How are we supposed to know to call you? You call if you want to pick up your package.»
I repeated my claim using different words (maybe he didn’t get it the first time). I asked him at least to acknowledge that it wasn’t my fault that I got bad information from an employee.
He responded, «We can’t know to call. You call.»
More back and forth like this escalated to the point where I was almost shouting, «I was TOLD you’d call! I double-​checked! There are instructions on the package to call which I wouldn’t have even bothered with if someone at YOUR store didn’t give me said instructions.»
He wouldn’t do that. I don’t blame him for saying «I don’t want to talk to you anymore,» because I was clearly upset, but I didn’t start out being upset.
He didn’t hear me, wouldn’t listen, wouldn’t acknowledge that one of his employees gave me bad information. Nothing. His ears worked about as well as those of corn.
I did feel bad for the other employee who was there. He had to witness this shouting match and was very sympathetic about it.
Pick up your packages somewhere else.