The Cheesecake Factory

Nice and fancy place love it. Could be pricing or just fair for this area. Good costumer service, nice and clean.
My cheesecake delicious and cappuccino was fine.
I didn’t like (at the To Go side) the way the labels are posted for the cheesecake selection, make confusion at the time to choose which label belong to each cheesecake.

Hugely popular chain, but why? I never choose to go here. I’m always going along with friends. I don’t know what the appeal is. It’s always busy, and crowded. The food is never bad, but never that special either. Service for my big group is never tops. This location can have better service in the busy summer months. My last visit was the more typical slow winter service. One in our group had to go get a server.

I’ve been to a few Cheesecake Factory restaurants and this one was not to my likings I ordered a shot of Hennessy and the waitress didn’t even remember until I mentioned it to her by then I had cancelled the shot only because I waited to long for her to bring it to me. The plate that I ordered was not the best either I don’t think I will order it again. My overall experience was ok not as good as I thought it was going to be I don’t know that I would eat there again.

Came here on 12÷30÷16 on a rainy evening, there was about a 25 minute wait which was understandable because of the holidays and the weather. After being seated, we ordered the Ahi Carpaccio as an appetizer. Best decision ever, especially if you like raw fish/​sushi. Best thing on the menu so far, honestly. We also ordered Smokehouse BBQ Burger and the Bang Bang Chicken and Shrimp dish. Please come here on an empty/​growling stomach because the portion sizes are MASSIVE. The Bang Bang Chicken and Shrimp dish could easily feed a family of four. We also ordered carrot cake– which, as a carrot cake lover, I was a bit disappointed at the lack of cream between the layers, it was mostly just nut and very little cinnamon/​spice taste. The Lemoncello Cream Torte was fresh and tasty! Our waitress disappeared for about 20 minutes and we ended up boxing the rest of our food to go. The total of all of this was ~75 dollars, not including tips. We took a Fresh Strawberry 6-​inch cheesecake to go (waited for it to thaw, of course) … the best cheesecake ever. So creamy and delicious!

My girlfriends and I went here. We had an amazing server. We sat in the bar. Zach was very attentive and checked in on us many times. He checked to make sure we had enough drinks, if we needed more appetizers. It is refreshing to have great service when having an afternoon out with my friends! The food was also delicious! Get the avocado egg rolls they are worth it!

Placed a phone order it was rang up in correctly waited 20 mins for my steak to be remade with the wrong sides still here waiting for the asparagus if your ordering ahead just go to capital grille they are much faster the lady at the register kept calling me «baby» im at least 15 years older than you it’s disrespectful. Will not be ordering or coming to this location again
— changing review manager Paul reached out to me and resolved the issues quickly thanks for caring about your customers

The cheesecake doesn’t disappoint, but the food is more often than not hit or miss, which isn’t made any more tolerable by the absurd wait times. Still, the menu has choices for everyone and I have a few go to dishes that tend to be reliably good. Maybe if there weren’t so many options there would be more consistent food quality across the board.

Went here for Sunday Brunch. To be honest, I have been in much better cheesecake factory than this one. Service was lacking. My milk had a fly in it. Pancakes were not good. The orange juice was good though.
Like any other cheesecake factory, prices are not that bad. But I wouldn’t definitely go back.

Not a good experience. Our waiter was kind ride. She brought the napkins and just put on the table and did not bother to fix it properly. Then shee brought the flatware and placed them on the top of the napkinds and she left. Very unprofessional or she was not taught how to fix a table. So sad I just wanted to enjoy a cheesecake with my mother and this waitress ruined for me by taking long time to bring our items and the place was empty so no excuse of rush.

The family and I came here after our trip to the Aquarium for lunch. It was a rainy day and it wasnt very busy so we were sat right away. Overall good with a few complaints.
The Good: Food was excellent. We had the fried Mac and Cheese for an appetizer and my wife raved about it. She had the chicken fettucine which was really good. My son had the spaghetti with meatballs that he picked at but was good. I went with the usual there, the meatloaf. Again, food was excellent!
The Bad: Im not sure who designed the bathrooms but they make no sense and make it really awkward. Ill post a pic
The Ugly: There was a fly in my wifes drink. I saw it right away thankfully, and the waitress saw me pointing it out. She said «Is there something in there??? I thought I saw something!» REALLY? She actually said that. How about checking 1^st before serving the extra unwanted protein.

Been to this location a couple of times, mainly to order a slice of cheesecake to go. The lady that works the togo register is always so nice, plasent and joy to work with. I wish I knew her name so I could give her a shout out! I have seen her have a long line, moving customers along with such poise and never loosing her cool. She has never gotten an order wrong for me and is still personable even when she is busy.
I have also been seated a couple of times here, nothing to spectacular about the service. Since it is a chain, I know I will get the same meal each time I return. I do enjoy their food as well as the ocassional treat of their cheesecake here and there.

Ordered takeout and got the Cobb salad with chicken off the power-​menu. Nice mix of veggies, seeds, beats, quinoa and beans. Just get a different dressing, the one that comes with it is doesn’t really go

This was my first time coming here, so I didn’t know what to expect. We got a beeper and an estimated wait of 20 mins which turned out to be 10, so it wasnt too bad. The ambience is very low lit and formal. Perfect for a dinner date. (There’s no dress code BTW) and there’s a good mix of booth and table seating.
My utensils were dirty, but they were quickly replaced, so no problems there. We didn’t get any bread, but I didn’t want any so that was fine too.
Our server was nice. We ordered chicken potstickers as an appetizer. They were half boiled, and pan fried on one side so the texture was weird, but they tasted okay Nothing too amazing. I got a raspberry lemonade (really sour) but the sugar on the rim of the glass helped out. And my boyfriend got a simple sprite since the only tea they had was unsweetened.
The menu is about a thick book long and its filled with sidebar ads which distracted my from ordering. I ended up getting the chicken bellagio which sounded better than it tasted. The chicken breading was soggy, the arugala was bitter, the prosciutto was slimy and the pasta was a little on the aldente side. In fact the best part about my meal was the side order of Mac and cheese — An Ooey Gooey Overdose of Cheesie heaven served in a small cast iron dish.
My boyfriend ordered the bacon bacon cheeseburger that had thick cut slabs of bacon (putting down my weak prosciutto) and he recommends it. I had a bite. It was delicious!
The waitress took forever to come back with the doggie bags and check. And when she did, i ordered the salted caramel cheesecake to go The meal was around $ 78 (gratuity tip not included) Overall, the experience was pretty good. I guess simple is better when it comes to a place like this.

Giving only two stars pains me — it really does. But that’s about all I can muster after our visit this past Friday evening.
My kids were in from Milwaukee for the weekend and coming to a nationwide staple seemed like the right thing to do given our experiences in Wisconsin, Arizona, and California. This experience in Maryland, however, was not a stellar one. Granted, it was busy when we sat down… but isn’t this place usually always busy unless the doors just opened for the day? At least that’s been my experience over the years.
We ordered an appetizer (Parmesan-​garlic cheese bread) that didn’t arrive until after our entrees. Ooops. It was swiftly removed from our bill, thankfully. Our entrees were mediocre at best. My son’s fettuccine alfredo with shrimp was sorely lacking in the shrimp department — come on! We’re on the water, for heaven’s sake! I don’t think there is a shortage of shrimp in the area. His girlfriend’s rib eye steak was a bit overdone and was, sadly, fatty — lots of waste to be had. She ordered it because of her iron deficiency anemia and felt that «some steak would do my body good.» Suffice to say, we needed to make up for it and find other natural sources of iron over the course of the weekend. My veggie burger was the highlight of the three orders — it was very good. Perfectly cooked and with sweet potato fries on the side? I was a happy girl. My kids? Not so much.
Being lactose intolerant, I passed on the cheesecake but my kids happily indulged in slices of strawberry and chocolate — their eyes spoke volumes and dessert was clearly the highlight of their experience. I guess the place lived up to their «cheesecake» name… that’s about all, though, this time around.
Will try this location again in the future — just not for a while.

You can never go wrong with the Cheesecake Factory. It’s consistent across the U.S. I know because I’ve worked there for over 4 years and I have eaten at many different locations. We checked in around 5:45pm for a patio table on July 4^th. We requested a table by the water, so we can watch the firework at 9:30pm. We knew it would be a longer than usual wait but we timed it correctly, so we can enjoy dessert and fireworks at the same time. Our server was really sweet. She didn’t rush us at all. I’m sure she knows everyone on the patio are just sitting there waiting for the fireworks.
My favorites are the frozen iced mango smoothie, avocado egg roll, shrimp scampi and white chocolate raspberry cheesecake. You won’t be disappointed.

The Cheesecake Factory is undoubtedly one of my favorite restaurants; usually I’m leery of restaurants with so many offerings on the menu… Cheesecake has over 200+ selections. But this certainly hasn’t bothered me in the past, not in the least.
My concern on this trip however was our waitress. We arrived at 12:15pm and the restaurant had just opened at 11:30am…so in that 45 minute timeframe something must have happened to her (waitress) that was obviously no fault of our doing. She was really snobbish and put on a pretentious air of hurried expectancy. She took my order and without even looking up from her notepad, says to my lunch companion, «Next person.» Next person!!! Really??! Not the typical, «And you sir/ma’am, what can I get for you, or let me make a suggestion.» Nope, nothing of the sorts.
I specifically visited the Cheesecake Factory on this occasion for my birthday lunch. I mentioned it to the waitress and showed her my ID. She could care less. She didn’t offer the complimentary dessert item or attempt to make my birthday lunch somewhat memorable. It was terrible… I share my birthday in conjunction with our Nation… how very RUDE!
This kind of temperamental attitude and antics continued throughout our meal. It was terrible customer service. The Cheesecake Factory definitely doesn’t need this negative mare on their brand.

Unfortunately this cheesecake is slightly below par compared to other locations. I think it’s because of the fact that the locations is constantly busy and because the people who work there don’t really do a great job keeping dishes consistent. I’ve been to this location several times. It’s mostly filled with tourist and people who are here for the baseball games. But there’s always just a little bit of a malfunction whenever I come here.
Like I said for a Cheesecake Factory at least you always know the food is decent. The cheesecake is always phenomenal. The «skinny» menu is very convenient for the weight watchers conscious customer. And there’s enough variety to keep you coming back to try something new. Wish they had valet parking.

The location is amazing. On the water, prime downtown Baltimore real-​estate. Has a lot of potential.
I’ll be a pessimist and list the CONs first:
— The bathroom was dirty.
–The host was seating someone for probably 4 minutes when we got there and so many employees walked by us, none of them acknowledging us with eye contact or a ‘someone will be right here.’ It was kind of frustrating.
When she returned she said «Two?» (as in «Do you need a table for two?») I said «Outside, please» and she said, «We don’t do outside service. Only to-​go.» I was kind of confused. I guess it was because it was nighttime. But why would I order a nice, fairly pricey dinner to-​go then un-​package it 20 feet away? I’d rather sit down and enjoy my meal with service. and be able to have a drink. So we opted to sit down…
–Our table was REALLY close to our neighbors table (maybe 1.5 feet away) and we were trying to have a nice quiet dinner out.
–The drinks are strong and tasty but REALLY expensive — $ 11 and $ 12, which once you add 20% tip equals $ 27 for two drinks. Ouch!
–This may be a PRO to some but was a CON to me — the menu is beyond huge. It’s an entire book. My boyfriend and I spent a very, very long time debating what we wanted to order. Chicken A VS. Chicken Pretty Similar to Chicken A, appetizer w/​seared tuna and avocado VS appetizer w/​seared tuna and soy sauce with dipping sauce… you get the idea. This was overwhelming and I would prefer less options.
PROs:
–Amazing waterfront location. Found metered street parking fairly easily.
–The Cheesecake is AMAZING! We went simple and got the blueberry. So heavenly and presented well.
–Food arrived quickly. I recommend getting your app then ordering your entrée so they dont come out too close because the servers do not pace properly.
–Jamaican Chicken and Shrimp was so excellent! My boyfriend and I shared it –the portions were huge.
–Strong drinks.
Service was decent, no problems and I was indifferent to our waitress. This place gets pricey if you add on drinks to your meal though. I can imagine sitting on the waterfront has to be really nice!

Quite a mixed set of feelings about this Cheesecake Factory. I do like this chain. They are very consistent and clearly — they know their niche — the cheesecakes.
This location is in the Inner Harbor mall. A prime location with tourists and locals making it a very busy hot spot. There is quite a bit of seating outside when the weather is nice. And if going here during usual peak hours or weekends — expect a wait — as is the case at most other locations. Here’s why the place gets 3 stars in a nutshell.
— Décor /​design: The place is over crowded with more tables than it ideally should have. Especially the outdoor seating, was simply put — chaotic. We got a table for 6 outside and although the view of the harbor was pretty, our table was right next to 2 other tables and it was quite a mall cafeteria kind of experience. Then there was this whole umbrella issue. The attendants outside could not have the tables covered with enough umbrellas given it was s scorcher of a day. Again — very chaotic.
At one point, we considered moving indoors. But after taking a quick look inside, it wasn’t a great idea to switch tables. It was a massive wait for a table inside. So we stuck to what we got.
Food: I don’t think I have ever had a reason to dislike their food. If there is one thing I can describe the food as — it would be consistently the same across the board. No matter which location you go to, you know you are at Cheesecake Factory. Given the hot summer day — I got a salad. Sheila chicken with avocados. Very light and fresh through and through. Others next to me got fish and chips and Bang Bang chicken and shrimp. Everyone was happy with their meals including myself.
Service: This was a very mixed experience. First the positive. Our waitress was very kind and always around to check on us. Our meals arrived on time. We were quite happy. Now The negative. The staff outside wasn’t very accommodating with the arrangements. Primarily the umbrella situation that I mentioned above. This is probably a point that should be noted by the management of this branch. They should either reduce the table count outside or figure out a way to make the patrons comfortable outside when it is hot and humid outside.
For food alone, I would rate this location 4 stars. For the overall experience — the 3 stars.

Service is good and the location is clean. Waiters/​waitresses are friendly and attentive when time is alloted for them. Food came out at a normal pace.
I was just slightly dissatisfied with the size of my crispy crab bites and that the sauce lacked flavor and tasted like mostly mayonnaise but I could be wrong and realized that it is offered on the skinny menu.
Maybe it’s me or my taste buds but it seems at this location I need extra salt for every plate. I’ll still patronize this one though. Good quality and huge servings. Beautiful view of the inner harbor at downtown Baltimore.