Star Property Management

I’m surprised to read the negative reviews. I have lived in an apartment managed by star property for six months now while in graduate school and have been very pleased. Maintenance is quick to respond and always polite, and I’ve had to use them quite a few times so appreciate the quick response. I’ve had no issues living here.

As a previous customer of star I cannot recommend finding a different management company highly enough. The desk staff is incompetent and talking to them results in inaction. Sometimes the actions of star completely contradicted what the desk staff had promised us. In addition they are completely incapable of responding to requests via email and in many cases this has prevented us from doing due diligence as residents such as requesting a walk through. Darlene is the only competent person in the office and she seems to actively avoid being available.
If your property has maintenance issues during your tenancy expect the slap a coat of paint on it approach to home repair. Before I had moved in the ceiling in one of the rooms had caved in and before patching the roof they merely covered the hole on the inside. Star then actively went against the recommendation of the roofer to re-​tar the roof and opted to only patch the area above the hole. By the end of a few months water damage again was evident in several areas in the upstairs ceiling. This is only one of the examples of stars incompetence and in reality I have almost an endless list just from one year under their managements. Avoid at all costs especially if you are a student they WILL take advantage of your inexperience and lack of time to extract as much money off of you.

If I could give negative stars, I would. Hands down, the worst property management company I have ever dealt with in my life. The property manager Darlene does absolutely everything in her power to have zero contact with tennants, while her broker Leslie handles everything from complaints to maintenance requests. The attitude of everyone in the office seems to be one of disdain for their tennants. They are rude and completely unhelpful. When we first moved in the WIFI that we were promised in our lease did not work for the first month and no one seemed to care that it got fixed. Also, our shower had a large leak and flooded the bathroom so severely that we had to point the showerhead toward the shower wall and shower ourselves in the run-​off FOR AN ENTIRE MONTH before anyone bothered to repair the shower door even after numerous requests and complaints from us. We have had nothing but trouble with the maintenance of our apartment from these problems to having smoke detectors with low batteries go untouched for weeks. They also have a terrible habit of not giving us any type of notification that someone would be entering our home when they finally did get around to fixing the problems, which is against the law. This company doesn’t care about their tennant’s safety, rights or needs and they don’t deserve your business. Don’t put yourself through the stress that we put ourselves through: DO NOT rent from them, save yourself and keep searching!

I’ve been renting from Star Property Management for 2 years. I like my neighborhood and my apartment, but certain things just never get fixed. I would definitely continue to rent from here though. They have an easily accessible office and generally comply with any requests I have.