Sheraton Inner Harbor Hotel

This is a great hotel with an amazing location. It’s right next to the convention center (sky walkway) and walking distance to the inner harbor, little italy, and other downtown attractions. Being long time Starwood preferred members, we can’t compare to the other local hotels, but I was very satisfied with this hotel. The staff was very helpful and polite, the room was spacious and clean, the club lounge served hot breakfast with 2 automatic espresso machines, and exercise room was nice as well. There is a separate room with treadmills and bikes and then another room with free weights and some benches.
The pool is just a wading pool and the chlorine had a weird smell to it, but that was really the only complaint.
For me, the location was so nice, having the ability to walk everywhere we wanted to go. The hotel does give some passes to be able to leave the garage if you need to w/​o having to pay for re-​entry which is nice.

The worst hotel I have EVER stayed at in my life. Room Smelled like mold. heating, cooling unit not working, was like 90 degrees in the room. RUDE, UNPROFESSIONAL STAFF. Don’t expect any help from the manager he was the worst of all! Was told it was pet friendly brought my 5 lb dog with us. My husband and I went out and when we returned an hour later our dog was not in our room. HE WAS GONE!!! THEY TOOK OUR DOG WHO JUST HAD SURGERY A FEW DAYS PRIAR AND A CONE ON HIS HEAD OUT OF OUR ROOM! The manager was belligerent, cocky, and he was a LIAR! He said we didn’t have the dog in check in which we did. It was like we were in some kind of weird twilight zone. NOTHING and I mean NOTHING about this hotel stay was pleasant! Do yourself a favor and stay as far away from this hotel as possible!

Just stayed at the hotel for two days.
The good:
All but one of the staff were very nice. The rooms were decent. Centrally located. Gym was nice for a hotel. Access to Mortons steakhouse or hotel restaurant. Although both were 50−100% higher priced than a non tourist located restaurant.
The bad:
You have to pay for Wifi-​really?! It’s 2015!
Parking is still $ 27 a night for self park, as a guest.
The garage is not directly connected to the building. You have to go to G2 and follow a tunnel to the hotel.
The garage roof is very very low. I have an expedition and made it by 1 inch or less. If you have a larger vehicle or a Thule on top there is no way to fit.
For 2 days I had over $ 100 in just tax, tourist tax and fees. That is crazy.
The room was NOT well cleaned. My young daughter found dirty panties and shorts under the bed. (Adult dirty). Nice Sheraton, try explaining why some other girls panties are in your room to a 7yr old girl.
The swimming pool is a joke. It barely larger than a decent jacuzzi. Deepest area is 4.5ft. I would not recommend for kids over 10 or they will be very disappointed. The pool was also very cloudy, to the point you couldn’t see the bottom.
Although nicely located I couldn’t believe the large number of homeless that constantly badgered my family, and I come from the DC metro area. It’s that bad.

Sheraton is the low-​end of the high-​end hotel chains. They offer decent priced higher end hotel rooms without a lot of the fuss. That is not, however, to say that Sheraton hotels don’t have high-​end amenities. In fact, the Sheraton Inner Harbor is the perfect example of a mid-​range (price) hotel with an enormous number of great benefits.
By far the best thing about the hotel is the staff. They are just so darn on top of everything. You have a problem with your AC unit in the room — call the front desk and someone is at your room to fix the issue in minutes. Coming and going from the hotel frequently, I had the pleasure of interacting with the doormen on a number of occasions. They were the nicest guys. I mean it — the staff are great: from the front desk reception to the valet departure, everyone is top notch.
The location is also a huge plus. If you have business in Baltimore, the Inner Harbor Hotel offers easy access to just about anywhere. In addition, there is a great morning run to be had around the harbor on the contiguous board walk.
Certainly the hotel could use a bit of upgrades (note: They recently upgraded the Club Lounge and moved to a larger space with more food and drink options and a great harbor view), but all-​and-​all — it is a great place for the business traveler or the family on vacation. The staff are the best part.

Trying to keep this short! In sum, having stayed here numerous times, I can honestly say this is the first hotel I try to book when staying in the Inner Harbor area. Having visited nearly every hotel in close proximity, the Sheraton is my first choice. Even if you’re not happy with something their staff is on it pronto and will fix any issue you could possible have.
I typically stay on the club level however the standard rooms are just as nice. For those who are unaware, they relocated and upgraded the club room to what was likely a suite space that wasn’t being utilized as often as they’d hoped. Great deal for us as the new club room (as of Spring 2015) is awesome! So much more space than the old club room! They probably doubled the space and the view is a million times better. Not cramped like the old room. The early morning view of the harbor in particular is just spectacular. Plus those staying across from the club room don’t have to hear the slamming of the door as people constantly come and go for early morning coffee. Great move on behalf of the Sheraton! The gym is much better than the comps in the area and parking is plentiful. Also love the pool. Thanks Sheraton for providing a space we can count on!

Perfect location by Camden Yards. We were able to check in early. Staff were friendly. Bed was a little hard but got a great nights sleep. Would stay again when in the area

Thank you to everyone that works at this hotel! We had our wedding this past Saturday and had the most amazing experience. Special thanks to the Events & Catering Director, Vaneska Adams the chefs, Sam and Mike, Banquet Staff and Front Desk staff for making the entire weekend stress-​free for us. Luckily the Orioles were in town and guests were able to walk one block over the next day to watch a ballgame. It was certainly the Best Day (Weekend) Ever!

If you want to catch something, stay here!!! This place is filthy!!! Room was not cleaned during my stay, and the carpet looked like it hadn’t been vacuumed in days. There was some food on the floor when you get off elevator, and to my surprise it stayed there for 2 days!!! Actually it’s still there as I write this review. I HAVE ONLY ONE THING TO SAY… DONT STAY AT THIS HOTEL!!!
I will never make the mistake of staying at this Sheraton!!!

Average Sheraton, seems to be in a little bit dodgy part of town but walking distance to inner harbor and federal hlll so decent options. Rooms are OK, though dated. Overall, a standard Sheraton experience.

Every time I stay in Baltimore I stay in this hotel.
It is located in the best part of Baltimore the Inner Harbor. It is conveniently located very close to all the major tourist attractions like the National Aquarium. Many fine restaurants are in the immediate area. It is well within stumbling distance of all of the my favorite local dive bars.
On the downside it is on the pricey side so get someone else to pay for it and it is not within walking distance to the train station so you have to take a taxi.
My dad was born in Baltimore so coming here always reminds me of him.

They didn’t clean my room, and when I tried to get someone to do it they hung on me three times. I’m a platinum spg member so if they treat me this bad I can’t imagine how they treat others. Horrible hotel and poorly managed staff.

Looking at the reviews I was not expecting much but what we found was a truely 5 star experience! The hotel is located one block from the waterfront will shops and restaurants galore. The hotel is luxurious and the bed was to die for. Loved staying here.

All I did was call to check on a reservation and the person who answered the phone was extremely short and rude. He also kept interrupting me while we were on the phone. I hope my stay in a few months isn’t awful like some of the reviews I have read. However, after that one phone call, I don’t have much hope.

It’s been an experience, & we’ve only been here an hour. We check in & they tell us that the two double bed room for our three people was booked as a king. After a few angry words, we settle on getting a free roll away bed. A little later the desk informs us they are out of beds. After a few go arounds & asking them to cancel our reservation & find us another room, they came back with a much more expensive hotel. We finally agree to take extra blankets (to sleep on the floor) and the room at half price.
To make matters even worse, while dealing with the front desk attendant, she had to continue to check with her supervisor three people over. Not once during our issue (even threatening to cancel the reservation) did he bother to come over and address us. Such terrible customer service.
And for the cherry on top, we went to get a diet coke from the vending machine in the hall and a regular coke came out instead, and that was our last two singles.
Hopefully the floor is comfortable, and guess who won’t be back.
Otherwise, the room is very nice, clean, etc.

Have you ever watched the «soup nazi» episode of Seinfeld? Well I’m guessing it’s a requirement to watch and emulate, for employment considerations here at this Sheraton. The staff here would get upset very very easily, even setting up a wake up call was irritating to them. On multiple occasions the front desk staff would pick up and immediately hang up the phone in phone in a hopeful, yet vain attempt you wouldn’t call back. The hotel is noisy and you will get to know your neighbors very intimately. You will get to know their bathroom habits, and hear their arguments. You actually won’t have to bother calling the angry woman at the front desk, because you can always count on your neighbor’s alarm for a wake up.

Staff is really friendly and professional. I stayed in the «club house» on the 14^th floor and paid a lot for it but it’s not worth it– the free drinks and food were not good. Powder eggs and dry sausage for breakfast both days and the evening fair was only cheese and grapes with free sodas. Definitely not worth the upgrade in price.
Besides the disappointing upgrade the hotel itself was very typical. Great place to stay if you want to be within walking distance of the inner harbor or the Orioles stadium. They even have a shuttle to the casino if that is something you are interested in.

My girlfriend and I stayed there for one night during a work week. The hotel is clean and simple, nothing tantalizing about it. Thank God for the Morton’s steak house otherwise I wouldn’t have been thrilled with my stay. We had a server by the name William he was great!!! We drove a few hours to get there, once we arrived it then started pouring. So naturally we wanted to eat and wine down. We actually didn’t even have plans on eating at the hotel. I will admit it was a bit pricey for dinner however I would definitely go there again. I really wish I knew the name of the drink that was off the menu but was the best drink I had in a while. I guess for $ 18 it should be well worth it.

Hubby and I stayed here for my recent birthday weekend in Baltimore.
The Good
Location was within short walking distance of the Harbor waterfront as well as the Water Taxi, various restaurants, Camden Yards, and the convention center. We drove up from NoVa but didn’t need to use our car the entire time.
The room was spacious and clean which is typical of other SPG properties.
The staff were courteous and attentive.
The Bad
When my husband booked the room, he was told we’d have a king room with a Sweet Sleeper bed. What we got was a Murphy bed. Not the most uncomfortable hotel bed, but definitely not what we are accustomed to at SPG hotels. We called to have our room changed, but there were no available rooms so we just stuck it out.
I don’t expect sound proof hotel rooms, but the walls in this hotel are THE thinnest in my hotel stay history. And this is coming from someone who has spent countless nights in hotels all over the world. We could easily hear our neighbors’ conversation as well as the TV on both sides in addition to every door opening and closing in the hallway. I assume they heard the same from us as well. This was particularly perturbing when the kids next door were up at 7AM on Sunday morning when I would have liked to sleep in after being out late on Saturday night.
As there are other hotels nearby, I can’t say that I’d stay here again, mainly due to the noise level. I like my sleep or else I’m cranky.

I’m honestly kind of disappointed in this hotel. I guess I expected more a Sheraton. I was at a conference and stayed for 3 days.
My room smelled like cigarette smoke. And other than the pillows being flat once they were slept on the linens and room was fine. Got a view of the stadium.
The front desk staff was not the most courteous. When I made a call to inquire about something I just simply got a «hello», I guess bc they knew I called on their phone, but no «how my I help you» or anything.
Our valet was attentive and prompt and polite.
The grill staff seemed short at times and annoyed to be working honestly.
The podiums for the conference were all banged up and dented and scratched. But they had nice chairs. There was a vegetarian meal served for a luncheon and there was only one person at our table that finished the food.
Work out facilities were nice. The weight room could use a good sweeping.
I just called the desk and asked for a late check out and they told me I couldn’t. There are 350 people here for this conference and we have to carry around our luggage to meetings.
This just wasn’t quite what I expected from a Sheraton.

More accurately, 1.5 stars. I got a sweet Expedia deal (something like $ 78/​night) to stay here recently for a conference at JHU. I checked in around 10:30PM (avoiding a near-​death via stampede by a busload of Indian and Chinese tourists, also checking in at the same time). The 7^th floor room was adequate, if run down — frayed carpet, visibly outdated bathroom tiling and fixtures, a not-​so-​subtle musty smell. I wouldn’t have chosen to stay there more than one (short) night. I made it the next morning to the gym, which was surprisingly well-​maintained for all you LifeFitness treadmill fans out there.
Staff are underwhelming. My Expedia deal came with free Wifi, but I spent at least 15 minutes at checkout getting the Wifi fee erased from my bill. Be sure to figure that into your checkout time. This is definitely not one of those places where you can feel comfortable walking out without first double-​checking the printout slipped under the door!