Royal Auto Service

I’ve been taking my cars there for years, which have included Porsches and Corvettes. In my opinion, and I’m very demanding with high expectations Royal couldn’t be better on any aspect of business: competency, professionalism and honesty. I trust them completely. I’ve read some other reviews complaining, but good as they are, and they are! They’re also human. I consider them professional and friends.
Today is yet another time when Royal was wonderful. Actually it started Monday when I took my car in for a really small job. Michelle examined my car, recognized what parts were needed and had them ordered the same day. Then when the parts arrived I was informed and an appointment was set. I took my car to Royal at the agreed time and my car taken right in. A short while later I was called and told the job was complete.
Bottom line: I’ve trusted Royal with my cars for jobs from big to small and always receive top notch treatment and work!

I heard great things about this place, so when my car was in an accident I took a chance taking it there. BIG MISTAKE. When I made the appointment I advised the estimator that there is a problem with the tire and/​or front end. She advised me no problem if there is an amendment to my insurance companies estimate they will contact them. I advised if it is not covered, I will pay to have the repairs. My husband dropped off the car and had the same conversation.” If there is an amendment to my insurance companies estimate they will contact them. I advised if it is not covered, I will pay to have the repairs and we would be advised of such. When we picked up the car, they advised us they on fixed what was on the estimate. 2 conversations and they did not even investigate the problem. They advised me to take it to my mechanic, I do not have one, and I was hoping to build a relationship with your company. Then a basic Sorry. I took my car to another mechanic who told me the strut was broken, the insurance company is fixing it. So my 3 cars and my families will never be customers of this establishment. The 3 people that recommended Royal, were appalled.

This place is amazing!
The do all of my work. Both mechanical and body work.
Body shop:
I’ve always been happy with their work. But recently, my work van was totaled.
I «bought it back» from the insurance company and had Royal «put it back together.
It’s a «rolling shop», so working out of my wife’s pick up while it was being repaired was tough. They replaced the entire drivers side panel from the door post to the back door. And it looks like it never even happened! (I wish there was a way to post pictures.) They had me back on the road way sooner than I even expected.
I was so impressed (and grateful) that I sent a half a dozen pizzas down to Royal for their entire staff!
Mechanical shop:
I have taken all of my vehicles there for everything, for many years. I trust them so much that I don’t even ask for a price anymore. I just say, «Fix it!» They do, and I happily pay the bill! No questions asked. (If it is something that is going to cost more than expected, they still call first. But even then, I just say, «Fix it».)
And it’s always done right.
If you are looking for a good mechanic of body shop you can trust, in Dundalk, THIS IS THE PLACE!

I took my car here to repair damage from a front end collision. I was leaving for vacation a week later and they were able to get everything done a day early. I couldn’t have asked for a better job.

The only place I go for car service. Have been coming here for over 10 years. John and Calvin run an honest business: which is hard to come by in the automotive service industry. I’ve recommended them to a lot of other people and no one is ever disappointed. They are a little on the pricey side, but well worth it!