PNC Bank

So I use to live in Mount Vernon and I always had issues with the branch on Charles street. I would go out of my way to do my banking at Harbor East branch. A while ago most of the decent employees quit and now this branch is just as bad if not worse than the one in midtown. I have had an account with them of one kind or another for a few years now — I had a charge on my account which I have not authorized and was completely illegal. I filled a claim for false/​illegal charge or whatever they call them. First they gave me my money back, then a week later I get a letter saying that because the place trying to charge me TOLD THEM they had my signature the charge was not considered illegal and they will take the money from me. I was talking to the bug eyed girl that works at the entrance desk — she must be some sort of costumer service employee or whatever. So apparently they didn’t request any proof that my signature is on those papers and just decided that an email stating whatever is enough of a proof to settle the situation. I took my cash out immediately and asked them to close my account. That moron of a girl told me she can’t because there are pending payments. She put a request for it for this morning but said if that false charge goes through she won’t be able to close the account because of insufficient funds. To which I said — this is your mess, I did not agree to this charge and I want the account closed — well guess what — they don’t care.
I wish I recorded the conversation because next thing — she told me no other bank will ever open an account for me because I ‘owe’ them money if my account stays open. To which I said — you are wrong and this is not a way of trying to keep someone in your bank — it’s bullying them.
I am about to call them now. Just saying though — go open an account at another bank — don’t even bother with PNC.

Very friendly bank. Convenient to work. Was a customer 20 years ago in PGH when they were PNB. As for their logo, the triangle in the center represents the Golden Triangle in downtown Pittsburgh. The line that goes up and to the left is the Allegheny River, the line that goes to the right is the Monongahela River, and the line that goes down and to the left is the Ohio River. Check it out on any map.

I am in love with this bank. I just moved here from CA and I needed a new bank. A friend at work reffered me to this bank. When I got there, people were really friendly and I talked to Sarah, a Customer Service Associate that not only explained me everything, but called me back to see how things were doing, if i got my card on the mail. How does that nowadays? I also got a whole foods $ 5 gift card, and I am about to get $ 150 back for signing up fo direct deposit and for using my card. If you are thinking about changing banks, this is the perfect branch. Look for Sarah

$ 5 whole food gift cards, $ 500 walmart gift cards… thats just a glimpse of the items that this branch gives away to its patrons…
Points I get on for spending money on bills and gas, special cash bonuses I receive in my account just for making transactions I would have made anyway…(can you tell Im über excited?)
Though I havent won any of the promotions YET, you couldnt pay me to bank anywhere else.
Its PNC FOR LIFE (or until further notice) lol.