Pep Boys Auto Parts & Service

I never thought Pep Boys would be my trusted go to car place but it is! I needed a battery and they found me one right away, then a few weeks later I needed an oil change and they were very helpful, knowledgeable, and friendly. Both occasions were pleasant and I can’t normally say that when going to get car service. The staff is wonderful and really know what they are talking about. The store and serivce center is clean and organized. If you need car work or items check this location out.

Waited 3.5 hours for a headlamp to be installed on drivers side. Had an appointment too! I should have left when I saw my car in the parking lot 1.5 hours into the waiting period. This was the second bad experience with this store installing a headlamp!

I’m not going to elaborate and take my time on my experience with this business but if you’re ever looking for what poor customer service is like, heres the spot to go.

Went with friend to get windshield wipers replaced and I bought a light bulb for my drivers side turning light. I asked associate how much to get installed he proceeded to tell me but Said he would do it for free if I gave him my number. Ugh… unprofessional. …

Do not choose to wait for your car to be serviced. I had a 9 AM appointment for my tires to be balanced. I was told it should take no more than an hour to an hour and fifteen min. I waited 2 and a half hours. These guys move slower than pond water.

I want to commend the folks in the service department… they gave me first class treatment today. I came in because my tires had worn much more than I’d thought they had, and so I needed replacements sooner rather than later. I had planned to buy tires from
and have them shipped to the installer for installation, but I was nervous waiting for shipping. I went in and showed them the tires I wanted, hoping they might have them in stock. They didn’t, but recommended an alternative they had in stock, which got good reviews too. The guy helping me also said he had them on his GTI, so I knew performance would be good for them. He helped me walk through the pricing and the decision (whether to get my original choice shipped or go for the ones in stock), and we realized that they had a sale on the in stock tires which would save my about $ 175. The woman he worked with (a manager?) also chimed in, helping to make sure they had everything in stock, and explaining very clearly when their tirerack shipments come in. There was no sales pressure, no sense that they were trying to cheat me or make a sale, and they were just plain nice and friendly and pleasant to deal with. They even offered to drive me to the rental car place across the street, and checked on me when I was waiting outside in the cold for my über ride. So not only did I get great service, but they had a better price than tire rack, and even if I did the tire rack route, with their installation, I would have still saved substantial money over other installers. Win/​Win. I really wasn’t expecting such good and thoughtful service. Keep up the good work.

For PEP BOYS to be a automotive store I was disappointed that they did not carry a starter kit for a lawn mower. I usually come here to buy other automotive items. Over all this establishment have what I need. The only suggestion I have for PEP BOYS start selling lawn mower supplies especially doing summer months.

Nothing better than great service! The service Manager David Lewis was very accommodating to the needs of myself and every other customer in the service department. Everyone on the staff was polite and knowledgeable of the services they were providing. I live in Randallstown but I will not mind traveling the extra distance to see David and the guys at Pep Boys on Baltimore National Pike! Best experience for vehicle service on a busy Saturday ever! Hats off Gents!

My husband dropped his car off at this shop at 9:30 am yesterday morning for a breake job and it was not ready until 7:30 pm last night. The most frustrating thing was he was told it would be ready in about three hours when he dropped it off. After waiting for the call (that never came) he finally called them about 3:30 pm and he was told the car would be ready in 45 mins. Hum…3:30 to 7:30 in not excatly 45 mins!

I had an incredible, 110% positive experience at Pep Boys on Baltimore National Pike. I would recommend their business to ANYONE with a car problem and will go to them whenever I have a car problem from here on out.
As a young female, I had to go through 5 – 6 mechanics trying to charge me $ 350 – 500 (not including labor) for a $ 50 – 100 O2 sensor. If I hadn’t conducted research on the price range for an O2 sensor prior to these calls and had a dad that is knowledgable with cars, I would have easily been taken advantaged of. Pep Boys in Ellicott City was the FIRST and only service center I ran into that was honest and fair about pricing and diagnostics. David, the manager, was clear about the fees and cost for all of the services. He provides an honest business and is a straight shooter. He didn’t try to take advantage of me at any point — and this is extremely hard to find. He even stayed overtime to explain every step of the process and make sure my car was completely fixed. The pricing is better than any service center I’ve called and the job was done well. David’s strong leadership and relentless integrity are reflected within his team.
I had my car’s upstream O2 sensor replaced, cluster checked, and oil changed by Carlos and Pierre. They don’t try to pull things on you (i.e. pour regular oil instead of synthetic oil or mess up your car so you have to fix more than you began with) as with so many prior experiences my friends have faced. Carlos and Pierre are incredible mechanics that are honest about their limitations and will go out of their way to help you. Eric and Fernando too were awesome and giving me practical advice and encouragement while I was waiting for my car to be serviced.
One of the best things about this Pep Boys is that the parts are all in the store. There’s no way they can charge you several hundreds more than the part actually is because you can look up the prices for yourself! I have never had such a positive experience in my life. Good, honest, expert mechanics are hard to find. Do not waste your time as I did with so many dishonest businesses and go to Pep Boys. You won’t regret it.

Apparently, I had a different set of employee’s working here when I had my car worked on. I went in to have a tire replaced and my oil changed. I had absolutely no problems, and Steve at the front desk was one of the nicest people I ever ran across. The other guy working there, I can’t remember his name, even maybe a fresh pot of coffee. Granted that this may not necessarily be the cheapest place to get a tire, But certainly not quite as bad as some the other review state.
I cannot attest to their mechanical ability, since all I had done was an oil change and a tire replaced. But they seemed like they were doing a fairly efficient job. Maybe some of these other issues people are having just stem from it being a smaller Pep Boys?

This Pep boys managed to house all the incompetent car service peeps to ever apply for a job. From the service manager David, down to John, the man who cannot figure anything out on his own.
I brought in my car on a Tuesday for 12pm appt to diagnose and fix check engine light. John didn’t actually get the appt in system since he was distracted. Kris, the other manager was rude and unnecessary. Pierre (one of the mechanics) said he’ll do diagnostic no fix and I’ll have to come back. 9 hours and 90 dollars later I got my car back that Tuesday night.
I made an appointment for 9am that Saturday while speaking with David Williams. He said it was a 2 hours job and I should have my car max by 2pm. I stopped by 2:2pm, and David laughs in my face and says he’s going to Toyota right now to get my part. He reassured me he’ll have it done by end of day. I came back at closing time only for John to ask me «Were we supposed to work on your car?» ohh noo, I just dropped it off for mani/​pedi. He didn’t get the sarcasm and told me to come back monday to get it. As if I don’t have work, or family, or errands to run myself.
Neither David, John, or Nicole (the store manager) bothered to call me to tell me it’ll need to stay longer or I can pick it up and bring it later. They just held my car hostage for 20 hours only to do nothing and I have to bring it again and arrange transportation.
If I wasn’t getting it free of charge after all this, I would have taken it somewhere else. But alas, don’t go to this location (I have had better experience with one in Towson). And at all costs avoid any professional (and possibly personal) interaction or transaction with David Williams, Kristopher Dauteuil, and John & Bobby

I went to have my brake light bulbs replaced and decided to do an oil change as well. It did take longer then I was told, I came in at 8:45 and finished by 10:30 but I really didn’t mind since I prepared for a long wait. I do feel if they would have just done the work and cut out the,“ma’am let us tell you all the other things wrong” spiel I could of been out quicker but my real problem is the state my car is currently in after going here. So later that day I drive the car to work then leaving work I put the gear shift in reverse and it won’t budge. My husband comes to help and I’m in a panic because I was suppose to be leaving for a bachelorette party. He contacts pep boys and they tell him that a sensor has been tripped and that’s why the car won’t start but it has nothing to do with the work they did earlier and we will have to pay for a full diagnostic test. I have a close friend that is a mechanic and the only reason I didn’t initially take the car to him was he was really busy and I was in a pinch. I honestly feel like this place is out to swindle people. I even overheard a woman having an argument with them while I was waiting that was along the same lines. I highly suggest finding another car care place. Quality over quantity. Being honest as a mechanic will always pay off.

I drop my car off to get a few things done. 4:15pm. I ask if there is anyway it can be done same evening. «Yes 100%. We are open till 9pm». I got the price and left. Called at 8pm… still not done and BTW it 35 $ more because «I told them the wrong model year of the car». Which didn’t happen. Never got a call. Nothing. I get the car back the next day. I find scratches on the hood. Like someone was bending over and their belt scratched it. No way. Never getting service at PBoys again.

If you need parts, come here first! Pep Boys had a hard to find oil for my diesel car that most bulletin boards said I could only get at the dealer. Paul at Pep Boys was amazingly helpful in a genuine way when I went in looking for the oil, convinced I wouldn’t find it (I had missed the parts counter at my dealer closing by 1 minute!)
Absolutely will come here again, and to Pep Boys in general, as this is the second time I’ve been disappointed at the other chains and found what I needed at Pep Boys.